Columnist

Michael Guta Info

Michael is an ICT coordinator for developing countries, specifically in Africa. He assesses the viability of implementing technologies in rural areas where there is minimal infrastructure available. The goal is to put systems in place that can sustain themselves with solar, wind and other forms of energy for wireless Internet if the infrastructure allows it and satellite Internet if the funding permits it. Michael also writes about ICT for local and international NGO’s and spends his free time as a playwright and an aspiring Photoshop enthusiast.
 

Latest Articles

02/23/2017 Taylor Reach Group Brings Consulting Services to India
02/13/2017 Yappy Integrates IBM Watson for Cognitive Business Communications
01/10/2017 Samsung Launches New Campaign to Improve Customer Service in India
11/23/2015 Interactive Intelligence Wins Contact Centre Association of Zimbabwe (CCAZ) Service Excellence Awards
10/08/2015 NAVIS Releases Narrowcast Vacation Rental Edition
07/06/2015 Sennheiser Integrates Call-Control Functionality With the new Cisco Jabber Version 11.0
05/12/2015 Boston Retail Partners' Survey Reveals 87 Percent Plan on Using Gamification
05/05/2015 China's Contact Center as a Service Market Jumps 10 Percent in Six Months
04/13/2015 Evariant Delivers More Data Driven Solutions for the Healthcare Industry
04/13/2015 The FCC Hits AT&T With the Largest Privacy and Data Security Enforcement Action to Date
04/10/2015 Topdown Recognized by Forrester as a Trend Setter in Customer Experience Management
03/03/2015 Carrier iQ Showcases Capabilities at 2015 Mobile World Congress
03/03/2015 Carrier iQ Showcases New Capabilities at 2015 Mobile World Congress
02/25/2015 Plantronics' DA80 Makes Customer Service Centers Smarter
02/18/2015 Avtex Achieves Interactive Intelligence Platinum Elite Partner Status for 2015
02/09/2015 Birch Communications Receives Center of Excellence Recognition for the Third Time
12/02/2014 GM Using Social Media and More to Fix Recalled Vehicles
11/14/2014 Nobel Harmony v4 Adds Remote and Mobile Contact Center Management Functionalities
11/13/2014 Pacific Source Adopts the Optymyse Platform for its Contact Center
09/29/2014 Sound Telecom Points out the Benefits of Multilingual Answering Service
09/15/2014 Schneider Electric Adopts SDL to Deliver Personalized Customer Service
09/15/2014 Fahrenheit Automobiles Selects Drishti-soft to Improve Customer Service
08/11/2014 Massachusetts to Begin Next Generation 9-1-1 Deployment
08/11/2014 NetSapiens to Showcase New Contact Center Solution at ITEXPO Las Vegas 2014
05/30/2014 The FTC Levies a $3.4 Million Fine on Telemarketing Firm
05/29/2014 Bank of America to Expand Videoconferencing to 500 Branches
05/28/2014 The Importance of Having a HIPAA and HITECH Compliant Call Center
04/11/2014 CallRed - When Getting In Touch with Customer Service is a Challenge
03/14/2014 Frost & Sullivan Awards Avaya with 2013 North American Omni-channel Customer Engagement Company of the Year
01/29/2014 Berkshire Hathaway Buys the Assets of MyAssist Inc.
11/20/2013 Protecting Call Centers with the Right Power
02/22/2013 Nordstrom's 4th-quarter Sees a 20-percent Increase in Net Income


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