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Steve Anderson Info

Steve Anderson has been writing about various topics since 2004, covering a variety of fields from movies and pop culture to technology to economics to politics and well beyond. He lives in Michigan, and both reads and writes novels in his off hours, is a practicing horror film expert, and is an inveterate bicyclist.
 

Latest Articles

06/22/2017 Contact Center Gets New Boost from Aspect Via 17
05/24/2017 TCN Bolsters Contact Center with Text Messaging
05/22/2017 Genesys Lands New Contact Center Milestone
05/17/2017 Omnichannel Customer Experience Growing Concern in Contact Centers
05/04/2017 Traditional Contact Center, Customer Service Solutions Must Update
05/03/2017 Mark III Systems Calls in Contact Center Help from Watson
04/24/2017 Westcon-Comstor System Improves Contact Centers
04/19/2017 Multilingual Bots Mean Better Contact Center Success
04/11/2017 Clarabridge's Contact Center Solution Delivers New Capability
04/05/2017 VoiceFoundry Improves Contact Center Operations with Freshdesk
03/10/2017 Contact Centers Get New Help from 8x8
02/21/2017 Red Cross Taps BroadSoft for Contact Center
02/20/2017 Cyara CX Now Interoperable With Avaya
01/26/2017 Plantronics Announces New Business Intelligence Services
01/25/2017 LinkLive 8.0: New Capability for Contact Centers
01/16/2017 TELUS Makes Strides in Contact Center Operations
01/10/2017 Contact Centers Get WebRTC Boost from Dialoga
12/29/2016 Cloud-based Contact Center Market on a Tear
12/14/2016 ITEXPO Panelist Five9 Lands Zendesk Deal
10/06/2015 One of the Biggest Hazards to U.S. Emergency Systems is Right Behind You
09/01/2015 What's Hurting the Contact Center Most? Report says IT Issues
08/18/2015 The Philippines to Remain Dominant even as Omnichannel Experiences become Critical
08/03/2015 Interactive Intelligence's Financial Results Show Big Moves in the Cloud
07/27/2015 Interactive Intelligence Appoints New CFO and COO
07/09/2015 Social Collaboration Tools are More Important to Businesses than Ever
06/08/2015 Jacada Visual IVR Arrives to Bring Simpler Interactions to Interactive Intelligence's Marketplace
05/27/2015 Interactive Intelligence's Ninth Consecutive Year of Happy Employees
04/22/2015 Altocloud Jumps in the Smyths Toys Toybox to Bolster E-Commerce Presence
02/05/2015 Accanto's Customer Experience Experiment Calls For Mobile Service Users
01/14/2015 Want More Digital Consumers? Cisco's Key: Be Ultra Relevant
12/30/2014 Vilynx Offers Insight Into Video's True Effectiveness
12/30/2014 New York Call Center Closure Bill Now Law
12/29/2014 Tata Sky Contact Center Gets a Boost from Nuance Communications
12/23/2014 Nest & ADT Preparing Partnership to Augment Home Security
12/22/2014 Istanbul's Taxi Service Set to Get Integration Overhaul
12/22/2014 TNT UK Turns to NewVoiceMedia's ContactWorld to Spur Customer Experience
12/05/2014 Wheelings & Dealings: Thinking Phone Networks Lands Cash Infusion to Make Communications Simpler
12/02/2014 Black Friday Gun Buyers Swamp Federal Background Check Systems
11/17/2014 Pharmaceutical Call Centers, Product Information Training is Front and Center
11/14/2014 APAC Contact Center Market Makes Sweeping Change, Focuses on the Customer
10/27/2014 Is Your Hold Music Doing More Harm Than Good?
09/16/2014 The Waiting is the Hardest Part, But That May Change for Metropolitan Utilities District
09/12/2014 Quantifying the Unquantifiable: What Cost Comes with a Data Breach?
09/02/2014 How to be the 'Squeaky Wheel' of Customer Service
09/02/2014 Measuring What Matters in the Contact Center
08/27/2014 Businesses: Ignore the Customer Experience at Your Own Peril
07/30/2014 How A Complaining Customer Can Be Your New Best Friend
07/24/2014 Aviva Augments Operations with New Vodafone Contract
07/14/2014 Majority of Customers Have Concerns in Paying by Phone
05/19/2014 Indiana Job Hunters: Interactive Intelligence Takes High Honors In Employer
03/19/2014 Interactive Intelligence's Global Alliance Program Offers New Power in Customer Service
03/10/2014 TE2 Lands $3.5M in Funding for Experience-as-a-Service
01/27/2014 Telax Gears Up For ITEXPO 2014 Exhibition
11/21/2013 Customer Care Not Looking Very Caring This Holiday
10/29/2013 How to Put Video to Work in Customer Service
08/28/2013 Calabrio Takes Stage at ITEXPO to Talk Analytics
08/27/2013 Zeacom's ITEXPO Presence to Show off New Contact Center Solutions
06/26/2013 Clarabridge Social Solutions Get Analytics Boost from Brandwatch
12/26/2012 Online Dating Makes For Ultimate CaaS For Senior Singles
11/28/2012 First Utility's New Customer Service Measures Overwhelm Company, Underwhelm Customers
10/26/2012 Fidelity Communications Focuses on Customer Experience
10/24/2012 Sangoma's New Answering Machine Detection Software Helps Call Centers Keep Waste Down
10/12/2012 Harry & David Call Center Brings Christmas Present of Jobs to Eugene, Oregon
10/01/2012 Macy's Plans Big Holiday Hiring Push for 2012
08/27/2012 Miramar Health Center Helps Addiction Care with Call Center
07/16/2012 Market for Remote Workers to Double by 2015, Says Ovum Report
06/26/2012 Oracle's New Software Fuels Customer Relationships
06/18/2012 Bathroom Breaks for Call Center Workers? Not at Some U.K. Firms
04/02/2012 Endsleigh's New Multi-Channel Contact Center to Be Powered by Azzurri
03/27/2012 Interactive Intelligence Group Inc. and RKe Technology Join in Saudi Arabia
03/08/2012 MaxACD Contact Center Receives Certification for Microsoft Lync Server 2010


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