Columnist

Oliver VanDervoort Info

Oliver has been writing for over four years and in that time has written for two major technological blogs. Oliver has covered everything from politics to entertainment to technology but continues to come back to gadgetry and the all things technical.
 

Latest Articles

11/03/2015 Frost & Sullivan Name Interactive Intelligence Best Latin American Contact Center of 2015
10/26/2015 Blackboard's Kentucky Contact Center Draws More Praise
09/08/2015 Vocalcom to add Twitter Integration to Contact Center Software
09/08/2015 FEMA Contracts with AT&T to Improve Contact Center Success Rates when Disasters Occur
08/18/2015 Intercom's New Message Goals Email Marketing Tool
08/14/2015 Contact Center in Africa Helping To Educate Citizens on Ebola
07/28/2015 Support.com's Nexus Contact Center Software Wins Prestigious Award
05/12/2015 Lazy Dog Restaurants Partners with RRT On Takeout Management Solution
01/14/2015 Sitecore Teams with Microsoft on New Storefront Solution
12/29/2014 HGS Named Best Large Contact Center at the Contact Center World Awards
12/19/2014 HHS Teams with Monster, Peer.org and Higi to Assist in Affordable Care Act Open Enrollment
12/08/2014 Tennessee Call Center Offering Big Wages to Employees
11/25/2014 Earthlink Unveils Hosted Contact Center Solution
10/20/2014 Sitel Looking to Add 200 Jobs to Florida Call Center
10/03/2014 New California Contact Center Will Help with Insurance Enrollment Wait Times
09/12/2014 eBay Looking to Hire 1,000 Employees for Wisconsin Call Center
08/13/2014 Atento Hiring More Call Center Workers in Guatemala
07/24/2014 Agero Adding More Than 100 People to Florida Call Center
07/17/2014 Santo Domingo Staging Job Fair For 5,000 Call Center Job Openings
07/03/2014 Legal & General Launches New Customer Empathy Training Program
05/23/2014 Ibex Global Expanding Contact Center Operations in Oregon
05/19/2014 Sitel Announces New Hiring Round in Augusta Call Center
04/21/2014 Wisconsin Making Call Center Business Worthwhile for SPI Global
04/14/2014 Aegis Announces New Hiring Round for Kansas Call Center
02/14/2014 GENBAND Announces New Call Grabber Solution
11/11/2013 Wonderloop Allows Employers and Employees to Connect Through Short Videos
08/26/2013 Atlantic Grupa Opening New Call Center
08/26/2013 EMC Considering Johannesburg Call Center
08/22/2013 Amazon Opens New Call Center in Kentucky
07/10/2013 Contact Centers Need to Focus on Employees Getting Their Jobs Right
06/05/2013 Google Partners With STELLAservice On Customer Service Ratings For Online Retailers
06/04/2013 PWP Partners with Milsoft on Outage Management System, IVR Call Center
05/28/2013 Frost & Sullivan Report Focuses on Contact Center Customer Security, Service
05/06/2013 Contact Center Customer Satisfaction Leads to Better Customization
03/25/2013 Safe Auto Announces Contact Center Restructuring
02/25/2013 Convergys Adding Staff to North Carolina Contact Center
12/03/2012 Growing Tech Aiding New Age Contact Centers
11/26/2012 New Study Highlights Importance of Positive Approach to Contact Centers
11/19/2012 Gfk User Centric Offers Solutions to Contact Centers Nationwide
10/04/2012 Ovum Research Says Customer Contacts Moving Heavily to Mobile
10/02/2012 The Philippines Unveils New Government Call Center
09/17/2012 CVS Caremark Shutting Down Florida Customer Care Center
09/17/2012 Sitel Staffing Up for Call Center in Glasgow, Kentucky
09/04/2012 Call Centers Using 232-Help Step Up During Hurricane Isaac
07/12/2012 Contact Centers Should Adjust Approach in Order to Keep Customers Happy
07/12/2012 Successful Customer Service Contracts Centered on Issue Resolution
06/14/2012 Marketing Firm Constant Contact Acquires NY-Based SinglePlatform
06/13/2012 Call Centers Need to Focus on Customer Satisfaction, Not Call Completion
05/02/2012 Majority of U.S. and U.K. Companies Turn to Social Customer Service
04/03/2012 Bill Aimed at Stopping American Companies from Moving Call Centers Overseas Gaining Steam
03/19/2012 Verint Named Preferred Solutions Developer by Cisco
01/11/2012 More Financial Institutions Seeing the Benefit of CRM Systems


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