Columnist

Peter Bernstein Info

Peter Bernstein is a seasoned writer and professional with deep experience in the communications and IT industries. As a top-level industry analyst, Peter has keynoted major technology events and has been cited numerous times by The New York Times, The Wall Street Journal, The Los Angeles Times, USA Today, The Washington Post, Business Week, Fortune Magazine, ComputerWorld, NetworkWorld, Communications Week, among other publications.

Bernstein has authored or co-authored market research studies, CEO speeches, white papers, articles, and other content for major companies in the technology markets. His experience includes work with Alcatel-Lucent, Avaya, Equant, France Telecom, HP, Siemens, Verizon, Nortel, Wave Systems, and many more. He held the position of director of global marketing and communications at Telcordia.

Having been on Advisory Boards for 15 technology start-up firms, Bernstein most recently worked as a consultant to C-level executives on all aspects of marketing communications strategy and tactics – from concept to cash, crisis management, brand stewardship, and helping establish metrics, manage processes and leadership practices.

 

Latest Articles

01/18/2016 Survey Examines How Customer Engagement Tech Impacts Customer Experiences
01/13/2016 Interactive Intelligence's 'Five Customer Engagement Trends Impacting Contact Centers in 2016' Webinar
12/08/2015 Interactive Intelligence Enhances Global Partner Program
11/20/2015 Why Quality Audio is Critical for Great Contact Center Customer Experiences
11/12/2015 Ashley Vukovits Honored Among Indianapolis Business Journal's Women of Influence
11/11/2015 Waiting on Hold is Now Newsworthy
11/03/2015 Interactive Intelligence Results Highlight Cloud Success, R&D and Marketing Emphasis
10/27/2015 Conquering Six Challenges in Deploying a Multichannel Contact Center
10/16/2015 Fintech Kenya Partners with Interactive Intelligence on Contact Center Solution
10/01/2015 Interactive Intelligence PureCloud Service Available Throughout Europe
09/23/2015 Royal Caribbean Selects Citrix Mobile Contact Center Workspaces Worldwide
09/17/2015 Automating Contact Center Strategic Planning
09/14/2015 Making Your Contact Center a Profit Center
09/01/2015 New Ovum Report Ranks Interactive Intelligence Among Market Leaders
08/14/2015 TouchPoint One Launches Performance Football Challenge for Top Global Contact Center Teams
08/04/2015 It's Called a 'Contact Center' for Good and Bad Reasons
07/23/2015 Marken Launches Investigator Survey Contact Center
07/15/2015 Enterprise Collaboration Lessons Learned from Building with Lego
07/15/2015 How Cloud Contact Centers Increase Business Agility
07/01/2015 Stratos Connected Card Start-Up Gets High Marks for Customer Experience Satisfaction
06/24/2015 North American Bancard Wins Interactive Intelligence's Best Help Desk/Tech Support Team Award
06/18/2015 Eastern Bank Taps Nuance to Replace Security Questions with Voice Biometric Authentication
06/09/2015 Interactive Intelligence Positioned as a Leader in the Magic Quadrant for Contact Center Infrastructure
06/02/2015 Comings & Goings: Former Indiana Governor Mitch Daniels Elected to Interactive Intelligence Board of Directors
05/21/2015 Golden Gate BPO Solutions Partners with NETCAST BPO Services
05/21/2015 AMC Technology Contact Canvas Integrates Contact Center Apps to Microsoft Dynamics CRM
05/05/2015 Interactive Intelligence Q1 2015 Financial Results; Cloudier Skies is a Good Thing
04/27/2015 Interactive Intelligence Launches PureCloud Services in Australia and New Zealand
04/10/2015 Enghouse Interactive CRM Connecter 1.0 Certified for Integration with SAP
03/31/2015 Satmetrix Finds Costco, USAA, Amazon.com and Apple Rank Highest for Customer Loyalty
03/27/2015 JD Power VoX: Holistic Approach to Customer Experience Monitoring and Management
03/16/2015 Interactive Intelligence Launches Latest PureCloud Services
03/10/2015 Authentify Combats Social Engineering in Contact Centers with Mobile App
03/03/2015 Ytel Picks VoiceBase for Cloud Contact Center Speech Analytics Enhancement
02/25/2015 Contact Solutions Launches Adaptive IVR that Learns from Caller Behavior
02/19/2015 Interactive Intelligence Highlights Five Customer Interaction Trends to Watch in 2015
02/13/2015 Interactive Intelligence Expands Presence in Canada
02/02/2015 Frost & Sullivan Recognizes Interactive Intelligence for Strong Contact Center Growth
01/17/2015 Contact Center Solutions Week in Review: Interactive Intelligence, BT and Accenture
01/16/2015 Digital Is Driving Businesses to Offer Personal and Intuitive Customer Experiences says Accenture Report
01/15/2015 BT Launches New Personalized Video Message Service
01/15/2015 VoltDelta's DeltaACD 2.0 Cloud Contact Center Gets Oracle Validated Integration with Oracle Service Cloud
01/15/2015 Interactive Intelligence to Host 'What's New for Contact Centers in 2015' Webinar
01/13/2015 No Time Left for You! A Four Minute Read
01/10/2015 Contact Center Solutions Week in Review: Interactive Intelligence, Alorica and Vilynx
01/09/2015 Vonage Granted Seven New Patents
01/09/2015 Qubit Cited by Forrester Research as Leading Marketing-Centric Digital Customer Experience Delivery Platform
01/09/2015 Counterpath Equips Vodafone New Zealand with Unified Communications Solution
01/09/2015 Tokyo Readies for 2020 Olympics with Plans for Free Contact Center with Interpretation Services
01/08/2015 Alorica Acquires West Corporation's Agent Services Businesses
01/07/2015 Interactive Intelligence Releases New PureCloud-Based Enterprise Collaboration Service
01/07/2015 2015 Will be 'The Year of the Employee,' or 'Year of Hearing instead of Listening'?
01/05/2015 The Online Holiday Sales Numbers Highlight Mobile's Growing Importance
12/30/2014 Report Finds Amazon Falling Back to the Pack in Customer Satisfaction
12/22/2014 Belk Renews Partnership with eBay Enterprise Leveraging Omnichannel to Manage Customer Service
12/22/2014 Philippine Airlines (PAL) Expands Contact Center Capabilities for US and Canada
12/20/2014 Contact Center Solutions Week in Review: Interactive Intelligence, Avaya and WebRTC
12/19/2014 Interactive Intelligence Celebrates 20th Anniversary
12/19/2014 TNT to Deliver Great Customer Service via Cloud with NewVoiceMedia
12/19/2014 McKesson Specialty Health's Reimbursement, Access & Safety Services Solution Center Earns Sixth Consecutive Center of Excellence Certification from BenchmarkPortal
12/19/2014 Hinduja Global Solutions Wins Silver at the 2014 Contact Center World Awards
12/16/2014 Interactive Intelligence Named a Top 10 Place to Work for in Indianapolis
12/15/2014 Frontier Communications Adding to Bi-Lingual Customer Service
12/15/2014 Rush Enterprises Grow Dealership and Contact Center Network
12/13/2014 Contact Center Solutions Week in Review: Interactive Intelligence, Google and Avaya
12/12/2014 Listen Up Espanol Selected as Contact Center Service Provider for Live Teleton USA Fundraiser
12/12/2014 An Innovative Business Call Center Announces Database Management Services
12/12/2014 Partnership Provides Contact Centers Enhanced Fraud Prevention Solution
12/11/2014 Virtual Hold Technology Expands Contact Center Callback Options
12/11/2014 Netop Upgrades Live Chat Software for Improved Holiday Customer Service
12/11/2014 Accenture, Backbase Partner to Help Banks Improve Customer Engagement
12/10/2014 Interactive Intelligence Honored with Glassdoor Employees' Choice Award
12/09/2014 Interactive Intelligence Recognized with 2014 Philanthropic Award
12/06/2014 Contact Center Solutions Week in Review: IBM Digital Benchmark, Sprint Complete Collaboration
12/05/2014 Comings & Goings: Allianz Life Promotes Erin Krawiecki to AVP Customer Contact Center and Fulfillment, Enterprise Operations
12/05/2014 Fifth Quadrant Announces Australia's 2014 Best Customer Experience Companies
12/05/2014 Zultys Mobile Communicator for iPhone has Contact Center and Voice Mail Enhancements
12/05/2014 Korean Service Provider SK Telecom Introduces Contact Center Voice Authentication System
12/05/2014 Report Finds U.S. Veterans Administration Not Up to Answering the Call
12/05/2014 Sprint Complete Collaboration Gets Contact Center Capabilities
12/05/2014 Support Interaction Optimization Identified as Contact Center Growth Area
12/02/2014 Cyber Monday Caps Record Five-Day 'Cyber Week' according to IBM Digital Analytics Benchmark
12/02/2014 Thanksgiving Mobile Shopping Milestone Reports IBM Digital Analytics Benchmark
11/22/2014 Contact Center Solutions Week in Review: Interactive Intelligence, Aspect Software and Nice Systems
11/21/2014 Aspect Software Declares War in Workforce Optimization Market
11/21/2014 Ozonetel Integrates CloudAgent with Zoho CRM
11/21/2014 LiveVox Data Center to Bring Cloud Contact Center Capabilities to Canada
11/21/2014 Contact Centers Join the Fight-JITC Certifies T-Metrics Contact Center on Microsoft Lync 2013
11/21/2014 Fully Engaging Patients with Doctors, Nurses, and Facilities to Enable Better Healthcare
11/21/2014 TouchPoint One Upgrades Acuity Cloud Contact Center Performance Management Software
11/20/2014 Wheelings & Dealings: Qualfon Acquisition of Center Partners get nod as Small-Market Deal of Year for 2014
11/20/2014 Managing the Customer Experience- 'Hold on I'm Coming' is Not an Answer
11/20/2014 City of San Antonio Leverages Customer Mobile and Open311 Cloud Framework to Mobilize Citizen-Centric Government
11/20/2014 Interactive Intelligence adds NCBS as Elite Partner for Saudi Arabia
11/20/2014 NICE Systems Joins FIDO Alliance to Help Shape Customer Authentication Standards
11/19/2014 TELUS Launches Two Cloud Services for Collaboration and Contact Centers
11/15/2014 Contact Center Solutions Week in Review: Interactive Intelligence, Nice Systems and Bright Pattern
11/14/2014 Converged Technology Professionals Receives ShoreTel Customer Satisfaction Award
11/14/2014 Brazil's AES Eletropaulo Finds NICE Real-Time Solutions Electrify Customer Experiences
11/14/2014 Interactive Intelligence Formally Introduces Jeff Platon as New Chief Marketing Officer


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