Madhubanti Rudra Info

Madhubanti Rudra is a contributing editor for TMCnet.


Latest Articles

10/15/2014 Opower's Customer Engagement Platform Gets a Makeover with New Analytic Tools
09/11/2014 Businesses are Appreciating Callcenterpros' New, Intuitive 'Third Party Verification' Services
09/03/2014 transcosmos, Oracle Japan and INTEC Team Up To Deliver Omni-Channel Customer Support
07/31/2014 Micromax Invest in Brocade Ethernet to Power New Virtualized Data Center
07/30/2014 Sitel Makes Presence Known in Global Customer Care BPO Space with Top ISG Ranking
07/02/2014 Comings & Goings: Vox Welcomes Chanley Geveshausen as New Director of Contact Center Solutions
06/06/2014 Cigna Hires 100 Customer Service Personnel for Pittsburgh Contact Center
06/06/2014 FCR to Bring 100 Call Center Jobs to Grants Pass with the Expansion of the Existing Facility
06/02/2014 CareTouch Expanded Customer Care Team
05/05/2014 Philippine's Call Center Sector Will Retain Growth Momentum in the Upcoming Years, Predicts CCAP
04/11/2014 Convergent Outsourcing using Touchpoint One Finalists in ICMI's Best Use of Technology Category
04/04/2014 Wheelings & Dealings:'s Call Center Customers to Be Served by OpenTech Alliance
03/31/2014 New Patented SaaS Sales Acceleration Technology Helps with Flexible Pricing
03/05/2014 CIM Provider Servion Bringing Verint's Actionable Intelligence Solutions to Indian Market
11/12/2013 Forex-Metal Adds French-Speaking Agents To Its Customer Support Team
09/27/2013 Interactive Intelligence Hosting the Inaugural CXPA Customer Experience Networking Event
09/13/2013 Iowa's Utility Cooperative Implements Verdeeco's Customer Portal Application
08/22/2013 Interactive Intelligence Foundation Hosting Charity Event to Rasie Funds for At-Risk Youth
08/16/2013 South Staffs Water Earns Top Spot in Ofwat's Service Incentive Mechanism Survey
06/17/2013 New Research Highlights Industry Best Practices for Social Media
05/03/2013 Liverpool Bosch Contact Center Hopes for Threefold Expansion by Year End
05/03/2013 Twilio Adds Contact Center-Focused Capabilities to Communications API Platform
05/01/2013 SoTel Systems to Distribute Samsung Telecommunication Products through Agreement with TeleSwitch
12/03/2012 Plantronics Selects Magnetic North's Blended Contact Center Solution
11/13/2012 Altitude Opens New Office in Dusseldorf to Tap Opportunities in German Contact Center Market
11/02/2012 Noble Systems Expands Its Footprint in Healthcare Market with New Client Acquisition
09/10/2012 FreeCRM.Com Selected by Panama's Office of Social for Managing Call Center Services
09/10/2012 Contact Solutions Recognized in Annual Frost & Sullivan Report for Improved Market Position and Spectacular Growth
08/06/2012 Clipper Opens the Third Customer Service Center at Oakland to Serve its East Bay Customers
08/01/2012 ICMI Hosting Webinar to Address Three Top Trends of Award-Winning Call Centers
07/18/2012 Portugal's ZON Multimedia Unifies Customer Service System with Genesys SIP Server
07/18/2012 Avista Utilities Modernizes Customer Information System with Oracle Utilities Customer Care, Billing Solution
07/17/2012 Leading Russian Real Estate Developer Implements Altitude's Uci Solution for Improved Customer Satisfaction
06/14/2012 American Directions Group to Hire Nearly 200 Staff for New Center in El Paso
04/13/2012 Revitas Redesigns Customer Engagement Program to Improve Business Value
02/27/2012 GetApp.Com Releases Infographic Highlighting Industry's 28 Leading Online CRM and Social CRM Apps
01/20/2012 Payday Express Announces Restructuring of Workforce for Better Customer Service
01/18/2012 SAS Enhances Family of Pricing Optimization Solutions to Boost Retail Performance
12/21/2011 ethosIQ and CTI Architects Close Merger Deal
11/07/2011 Avtex Recognized by Interactive Intelligence for Generating Highest Sales Revenue in North America
11/03/2011 Oracle Recognizes Tata Consultancy Services as Diamond Level Partner
10/25/2011 CallCopy Recognized for the Third Time as the Fastest-Growing Companies by Columbus Business First
09/26/2011 Interactive Intelligence Signs Reseller Agreement with Saudi Arabia's Malaz Technology
09/23/2011 Australian Government's Contact Center Uses Sword Ciboodle Platform to Expand Its Services
09/22/2011 Pegasystems Incorporates Service Case Manager Capabilities into Its Cloud Solution
08/26/2011 I Love Rewards Names 50 Most Engaged Workplaces In The United States And Canada
08/18/2011 ChaCha, a Proven Leader in 'Work from Home' Opportunities, Recruiting Hundreds of UK-Based 'Guides' Immediately
08/17/2011 Teleperformance India Voted One of 'India's Best 100 Companies to Work for' by Research and Consultancy Firm
08/04/2011 Commidea Integrates Semafone Software into its Payment Gateway to Reduce Payment Risks for Contact Centers
07/28/2011 Payday Express Holding Friendly Matches as Part of its Team Building Initiative
06/22/2011 iContact Honored With ICMI's Global Call Center of The Year Award
06/20/2011 NTS, NQA USA Form Partnership with Food Safety Leader NCSI
06/15/2011 Indosoft Announces Major Enhancement to Its Call Center ACD Software for Asterisk
06/10/2011 EDP, BCI Nab Altitude Software Innovation Awards
06/02/2011 KC Contact Centres Retains Contact Center Outsourcing Contract with BT Global Services
05/20/2011 Avtex Opens Office in Atlanta to Strengthen its Position on the East Coast
05/02/2011 Empirix and Nuance Expand Collaboration to Enhance Overall Customer Experience
04/25/2011 OrderMotion Appoints New Vice President for eCommerce Team
04/11/2011 Europe's Personal Finance Firm Enhances Customer Care with the Deployment of Altitude Software Solution
04/07/2011 Aspect to Acquire Corsidian to Expand Presence in LATAM Markets
03/23/2011 LoopFuse Rated "Promising" In Gartner's Marketscope for CRM Lead Management
02/28/2011 Open Solutions Signs Agreement with PSCU Financial Services for Total Member Care Services
02/28/2011 Dubai Based Firm Releases Latest Version of Step to Call Center Kit
02/23/2011 MGS Helps Aperia Make PCI Compliance Process Easier for Merchants
01/21/2011 Reachforce and Televerde Announce Mutually Beneficial Partnership
01/21/2011 Swiss Post Solutions Reveals Plan of Opening Additional Operations in Three States
12/27/2010 Verint's Contact Center Solutions Win Over Frost & Sullivan
12/01/2010 TVsion Announced Successful Dynamics NAV Implementation for Brookson
11/23/2010 Noetica Adds Contact Center Solution, Real Time Lead Generation Ability
11/17/2010 Ipanema Technologies Forges Global Alliance with NCR
11/17/2010 Latest Version of SatuitCRM Released with More Than 30 New Features
11/10/2010 Communications Order Management Solution Accelerator Unveiled by Progress Software
11/04/2010 ConceptWave Enhances Product Lineup by Integrating CLM Features
11/02/2010 Cox Communications Renews Billing and Customer Care Contract
10/20/2010 Redknee Implements Customer Care Solution for Spain's Largest MVNO
10/12/2010 Nuance Selects Ventrica to Provide Marketing Services for Products
09/27/2010 StayinFront Establishes European Stronghold
09/17/2010 Appirio Introduces Cloud Broker Technology
09/13/2010 Featuretel Appoints Help Desk Expert as Chief Customer Advocate to Serve VoIP Clients
08/09/2010 State Dollars Can Not Be Expended for Outsourcing Jobs: Ohio Gov.
07/23/2010 Following Success in Hospitality Space, Movitas Secures Multi-Million Dollar Funding from Private Investors
07/16/2010 Sprint Honored By Frost & Sullivan for Value Enhancement in Consumer Location-Based Services
06/21/2010 MRIS Celebrates International Call Center Week
06/18/2010 Businesses Earning Competitive Edge Over Competitors with TrainingMark Accreditation
06/18/2010 Concordia Publishing House Wins BenchMark Portal's Center of Excellence Certification for the Second Time
06/18/2010 Concordia Publishing House Wins BenchMark Portal's Center of Excellence Certification for the Second Time
06/16/2010 PAETEC'S Receives Prestigious Award from Frost & Sullivan for Its Hybrid VoIP Services and SIP Trunking Products
06/16/2010 ICMI Invites Nomination for Its 2010 Spirit of Service Award
06/14/2010 Fiercer Competition, Aggressive Customer Retention Policy to Trigger Growth in EMEA Contact Center Outsourcing, Notes Frost & Sullivan
06/14/2010 Kiva Contact Center Software Deployed by First American Bank
05/25/2010 SC Data Center Selects Feature-Packed Interactive Intelligence Solution for Its Single-Platform Architecture
05/06/2010 Dimension Data Achieves Global Certification from Cisco
05/04/2010 FedEx Express Canada Wins Platinum CCEOC Certification for Second Consecutive Year
04/22/2010 Microsoft Introduces New ERP Solution, Dynamics GP 2010
04/07/2010 Industry Veteran Turaj Seyrafiaan Joins TRG Team

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