Columnist

Deepika Mala Info

Deepika Mala is a contributing editor for TMCnet. She holds a Master's degree in Mass Communication and has more than three years of experience, working as a content writer,editor and freelance writer, with some of the reputed companies of India. In her spare time, she enjoys reading and writing creative blogs.

 

Latest Articles

10/21/2014 jobs4america Records 16,080 Net New US Contact Center Jobs Created in Q3
10/13/2014 Dell Announces Medallia as Open Networking Customer
10/13/2014 TeleTech to Open New Customer Experience Center in McAllen, Texas
09/11/2014 NewVoiceMedia Hires New Partner Manager of North America
09/08/2014 Speed Commerce Welcomes New Vice President of Global Sales and Marketing
08/28/2014 CSG Announces New Agreement with Leading Latin American Mobile Operator
06/09/2014 Teleperformance Receives Netherlands National Contact Center Association's Innovation Award
06/06/2014 GES National Servicenter Achieves J.D. Power Certification for a Sixth Year in a Row
06/03/2014 Sound Telecom Creates Decisive Article on Virtual Receptionists Services
05/27/2014 VoiceSage Expands Customer Engagement with new Mobile Messaging Solution
05/19/2014 eLoyalty Signs Multi-Million Dollar Deal with Global Laboratory Supply Company
04/24/2014 Enghouse Announces the Release of Contact Center: Enterprise Version 9.0
04/11/2014 Connect First Safe Recognized with the 2014 PACE Technovation Award
02/25/2014 New Altitude uCI 8 Solution Helps Folha de S. Paulo to Improve Customer Service
12/26/2013 Sound Telecom COO Now to Manage Call Center Operations in Spokane, Washington
10/11/2013 Oyokey Unveils 'Voice URL' for Voice Assistant Market
10/09/2013 Ecommerce Leader Avangate Acquired by Francisco Partners
08/22/2013 AnyHour Solutions to Provide 24/7 Call Center Outsourcing Services to Arizona-based First Credit Union
08/12/2013 Teleperformance Argentina Wins Frost & Sullivan 2013 Customer Value Leadership Award
08/06/2013 Smart Action Company Adds Three New Senior Sales Executives
08/01/2013 South-Florida-Based J.M. Field Marketing Hires New Call Center Manager
07/10/2013 Create an Online Store in Just Few Easy Steps with Soho Storefront
07/01/2013 Service-Disabled Veteran Launches Contact Center Company Vetconnexx
02/21/2013 Sitel Adds 200 Agents and Support Staff to New Business
12/28/2012 HumanTouch Unveils Human4C to Enhance Collaboration, Communication and Business Management
12/03/2012 Insource Technology and AltiGen Communications Partner for Microsoft Lync Call Center
10/17/2012 BridgePoint Takes Advantage of Corey for Investment Bankers
05/09/2012 KANA Receives 2012 CRM Excellence Award from Customer Interaction Solutions Magazine
03/12/2012 Evogi to partner with Cognizant at the Hartford Marriott Downtown Event
03/05/2012 Fiitfu Adds Video to Social Media Campaign
01/11/2012 LogMyCalls Named a Recipient of INTERNET TELEPHONY Product of the Year Award
12/22/2011 LiveOps Successfully Acquires Datasquirt Limited
12/15/2011 ROAM Data Intros Latest Secure Mobile Card Reader
12/15/2011 AccessTel Kentrox Australia Selected by NBN Co Limited
12/08/2011 Dresser & Associates Signs Partnership Agreement with Cornerstone OnDemand
12/06/2011 Adapt Receives Interactive Intelligence Conquest Award Eighth Consecutive Time
11/08/2011 WorkSpace Communications Announces Partnership with AltiGen Communications
10/28/2011 Chadwick Martin Bailey Releases Pinpoint Suite
10/21/2011 DRL Recognized with 'Best Customer Service Operation' Award
09/26/2011 Cell C Opts for Comverse ONE Billing & Active Customer Management
09/14/2011 UMG Joins LiveOps Contact Center Exchange Program
08/31/2011 General Dynamics Wins Foreign Language Training and Training Support Services Contract
08/02/2011 Aspect Partners with eircom to Expand Into Irish Contact Center Market
07/19/2011 TelStar Hosted Services Wins 2011 IP Contact Center Technology Pioneer Award from CIS Magazine
07/14/2011 LiveOps Announces Availability of Industry's First Screen Recording Application with Cloud-Based Storage
07/13/2011 Calabrio Hires New Vice President of Development
06/21/2011 Spanlink Communications Hires New Chief Financial Officer
06/15/2011 FiftyFlowers.com Migrates to Virtual PBX to Optimize Operations and Resources
06/15/2011 LexisNexis Interaction Selected by Private Equity Firms
06/07/2011 PowerObjects Announces New Add-on Solutions
06/03/2011 Reynolds Announces the Launch of dealerPAD for the Apple iPad
06/01/2011 GSI Appoints Tobias Hartmann as CEO of Global Operations Organization
04/19/2011 InsFocus Unveils New Agent Portal for Users of InsFocus BI
03/17/2011 WorkFlex Introduces WorkFlex Alert for Call Center Administrators
03/15/2011 FinancialForce.com Announces Complete Services Resource Planning Solution
03/14/2011 Consumers Looking for a Solid Ecommerce Experience: Stibo Systems
03/01/2011 Momentum Announces Partnership with GLDS to Provide OSS and Billing Integration
02/23/2011 Noble Systems Recognized with Frost & Sullivan 2010 Product Line Strategy of the Year Award
02/16/2011 Ross Systems Offers ERP SaaS Solution for Process Manufacturing Industries
02/09/2011 Interactive Softworks Customer Engagement Solution Implemented by the SCOOTER Store
11/30/2010 Sykes Enterprises Receives Recognized Innovator Award
10/13/2010 Webs.com Introduces Customer Relationship Management Tool, ContactMe.com
10/13/2010 RDA Group Appoints Frank Forkin as Executive Vice President and Partner
10/12/2010 PLS Names Interim President and Chief Operating Officer
09/24/2010 Idaho Health District Selects eMedischedule.com's Online Scheduling Software
09/08/2010 Virtual Queuing Is an Under-Used Technology in Contact Centers
09/07/2010 ARRIS Announces ServAssure Live!
08/31/2010 Teleperformance Completes the Acquisition of beCogent in the United Kingdom
08/30/2010 Convergys Awarded Patent for Computerized Processing, Billing
08/25/2010 PAC International Opts for CargoSmart's Private Label Solutions
08/23/2010 Noble Composer 9.2 Web Agent Launched
08/05/2010 Hula Networks Honored with ShoreTel's Customer Satisfaction Recognition Award
07/09/2010 Social Guardian, ChannelNet's Online Reputation Management Service Launched
06/18/2010 Virtual Hold Technology Wins a Call Center Excellence Award
05/26/2010 1-800-Justdial Introduces Free and Personalized Directory Assistance and Category Search Services
05/18/2010 New Mobile Banking Text Service Launched by MBNA
05/18/2010 Interactive Intelligence CEO Recognized with the Career Achievement Award
05/13/2010 Scotiabank Toronto Customer Contact Centre Wins Recognition for Program
04/07/2010 Call Centre Operation Receives Contact Center Employer of Choice Award
03/30/2010 Air China Celebrates Grand Opening of its New Los Angeles Office Building
03/26/2010 Orange Receives Unified Contact Center Enterprise Certification from Cisco
03/19/2010 1-800-FLOWERS.COM Benefits from Cost Savings on Telecom Expenses with Nectar
02/19/2010 WorkSpace Communications Debuts on a Nationwide Platform
02/17/2010 Stellar Inks Call Centre, E-Mail Services Contract with Australian Bureau of Statistics


Contributor's Home