Mae Kowalke Info

Mae Kowalke is a TMCnet contributor. She is Manager of Stories at Neundorfer, Inc., a cleantech company in Northeast Ohio. Mae has more than 10 years experience in journalism, marketing and communications, and has a passion for new tech gadgets. She holds a bachelor’s degree in communications from Thomas Edison State College.


Latest Articles

12/23/2013 Open-ended Questions Help Keep Agents at Their Best
09/25/2013 Top 3 Multilingual Best Practices
06/19/2013 PathSolutions Delivers Total Network Visibility
06/19/2013 OrgSpan Select Makes Customer Service More Human
06/19/2013 The Importance of Capturing Customer Feedback
04/01/2013 Oracle Beefs Up Cloud Infrastructure in Japan
04/01/2013 Voiance Named a Top Large Call Center by Industry Association
04/01/2013 SpeechStorm Highlighted by Ovum for its Personalized IVR Solutions
04/01/2013 Agents Can Now E-Mail Customer Interactions Straight to Zoho CRM Among Other Features
03/19/2013 Only an Integrated Approach Can Keep Up with Customer Service in 2013
03/07/2013 Equilibrium Makes Call Center Updates Easy
01/07/2013 Executives Know Big Data has Big Value; But Finding People to Leverage it is a Challenge
01/02/2013 Anthem Blue Cross Patients Can See a Doctor Online Starting in Spring
01/02/2013 Oracle Boosts its Customer Experience Cloud with Eloqua Marketing Buy
12/31/2012 Employees Would Stop Using Personal Devices at Work If Asked: Study
12/31/2012 Contact Centers Need a Balance Between Flexibility, Discipline
12/31/2012 Digital Interviewing Streamlines Agent Hiring Process
12/28/2012 Ringio Brings the Cloud-Based Contact Center to SMBs
12/27/2012 The Gains Are Worth the Headaches When Refreshing Legacy IT Systems
12/26/2012 Bright Names Shop Direct One of the Top Call Centers in Europe
12/24/2012 Contact Center Trends for 2013
12/24/2012 Businesses that Focus Only on Phone Support Will Be Left in the Cold This Year
12/24/2012 Bright Names Shop Direct One of the Top Call Centers in Europe
08/23/2011 Customer Service Trends: Monitoring and Responding to Social Media Conversations
10/26/2010 Ditch the Frustration: Improving Customer Service, One Good Idea at a Time
03/10/2008 Maritz Research: Good Customer Service in the Call Center Leads to Successful Cross-Selling
03/03/2008 Report: To Compete, Canadian Call Center Industry Needs to Make Changes
02/08/2008 CRM Integration is Key to Call Center Management
01/31/2008 AT&T Call Center Workers in Texas Want More Pay
10/17/2007 Call Center Consolidation 2.0 in the Real World
10/08/2007 Interactive Intelligence Unveils New Release of IP Communications and Contact Center Software
09/17/2007 Call Center Consolidation 2.0

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