Columnist

Anuradha Shukla Info

 

Latest Articles

09/18/2014 Tellwise Smart Messages Integrated with Salesforce.com CRM
09/12/2014 Current Marketing Technology Fails to Retain Customers says Survey
05/08/2014 Oracle Supports Evolving Utility Industry Customer Experience and Business Needs
04/22/2014 Gubagoo Optimizes its Chat Platform for Mobile
03/18/2014 Veeva Systems Introduces Veeva CRM Engage
12/18/2013 ProntoForms Releases New Customer Video Testimonials
11/27/2013 Utah 9-1-1 Fails to Locate Callers in Crisis
11/21/2013 Businesses Ready to Pay More for Better Customer Experience
11/06/2013 Microsoft Dynamics CRM 2013, Now Available
10/02/2013 Coveo for Salesforce Increases Customer Satisfaction for EXFO
08/09/2013 Monetate Automates Customer Segmentation with LivePredict.
08/09/2013 Frost & Sullivan Honors T-Systems South Africa
06/10/2013 InfoTrends Gives Tips to Tap the Transactional Communications Market
01/31/2013 iGov to Modernize Marine Corps COC
11/21/2012 Jacada Automates Sales Process for Latin American Telecom Provider
10/25/2012 Nurses Get Notes Sent Directly to EHR with TriageLogic
05/07/2012 Rader Involved in Sound Telecom's Expansion Plans
03/01/2012 TMone Advocates Creating Insourced Jobs in America
02/23/2012 ProtoCall One Unveils Demonstration Facility for Contact Center Managers
12/14/2011 SLI Systems Delivers Cloud to Make Me Heal
12/08/2011 $10,000 Award to Top Promoter of Secret Traffic Machine
11/30/2011 Adapt Wins Interactive Intelligence Award Eighth Consecutive Time
11/03/2011 New Customer Wins for Logile
11/03/2011 The Emirates Group Standardizes on Red Hat
10/25/2011 TCS Extends Contract with Tier One U.S. Wireless Carrier
08/24/2011 Amcom Delivers its Contact Center Solutions to RGHS
08/10/2011 FrontRange Honored with IP Contact Center Technology Pioneer Award
08/05/2011 nanoRep Set to Fuel E-Commerce Growth
07/15/2011 Interactive Intelligence Emphasizes Importance of Retaining Customers
06/28/2011 Ameyo Consolidates Customer Interactions for Seven Seas Edutech
04/29/2011 MAACO Uses Engage 121 to Manage its Social Media Initiatives
04/26/2011 Ameyo Doubles Business for Philippines Call Center
03/16/2011 Time Warner Cable Business Class Invests in Sales Support Personnel
01/12/2011 Accu-Time Systems Introduces New Workforce Management Terminal
01/12/2011 Interactive Intelligence Releases Preliminary 4Q 2010 Results
01/11/2011 Mtelligence Enables Customers to Convert Data into Profit
01/07/2011 Smith Micro Unveils QuickLink Hotspot Manager
12/28/2010 OfferMobi Strengthens Position in Mobile Advertising Space
12/27/2010 Teresa Creech Named Executive Vice President of Randstad HR Solutions
12/03/2010 Unicast Emphasizes Value of Marketing to Moms Online
11/23/2010 LiveLOOK Whitepaper Provides Contact Center Solution: Helps Increase Sales Conversion Rates
10/13/2010 i wireless Uses Info Directions' Solutions
10/06/2010 Zultys Offers Call Handling and Agent Performance Insight
09/23/2010 SAP White Paper Focuses on Improving CRM in Communication Firms
09/09/2010 Mid-market Customers Benefit from Ifbyphone Version 3.2
09/08/2010 Contingent Network Services and ATC Team on Voice Services
09/07/2010 TSRs/CSRs Get Increased Visibility with ARRIS's ServAssure Live!
09/02/2010 GSA and HTNG Team up to Integrate Customer Information
08/25/2010 Convergys Deploys Revenue Management Solutions, for Vodafone in Australia
08/24/2010 InterContact Selects Sipera's UC-Sec for its Distributed Call Centers
07/23/2010 Orinoco Call Center Upgrades to Indosoft Q-Suite ACD Software
07/22/2010 Avaya Introduces New Customer Service and Collaboration Applications
07/16/2010 TOA Technologies Recognized for Workforce Optimization Solutions
07/14/2010 TARGUSinfo Says Not all Caller Name Services Satisfies Customers
07/14/2010 DMG Releases Report for Contact Center Industry and Financial Community
07/13/2010 PreEmptive Solutions Introduces Runtime Intelligence Support for Windows Phone 7
06/29/2010 CosmoCom Solution Powers SMART's Customer Contact Center
06/23/2010 Tigerpaw Expands Further Into the Australian Market
06/22/2010 Toshiba Europe Deploys OTRS Help Desk in the EMEA Region
06/15/2010 Frost & Sullivan Recognizes Verizon for Contact Center and Professional Services
06/03/2010 Upcoming Free Webinars Will Help Companies Improve Contact Center Strategic Planning
05/26/2010 Financial Information Systems for California Adopts SaaS Delivery Model to Procure Kovair Solution
05/25/2010 AdvancedEPM Recognized for Expertise in Delivering Oracle Solutions to Joint Customers
05/14/2010 Interactive Intelligence Exhibits CIC Solution at Middle East Call Center 2010
05/13/2010 Sicap Helps Call Centre Agents Deal with Smartphone Issues
05/03/2010 Altitude Identifies Latin America as Dynamic Contact Center Market
04/22/2010 Auto-Pro Expands its Auto Leads Program
04/06/2010 Demandware Launches Pre-built Ecommerce Integrations
02/22/2010 Volusion ECommerce Boosts Sale for Online Bakery
02/19/2010 Ipanamea Launches for iPhone, iTouch and iPad
02/15/2010 Crawford Technologies Improves Marketing and Customer Service Capability
02/03/2010 Modavox Retains Communications Firm Phillips & Company
01/14/2010 Presence Showcases Contact Center Solution Suite V8 at TMC's ITEXPO
11/30/2009 HomeServe Saves $8 Million with Sabio Contact Centre
11/25/2009 MyScreen and America Movil Deliver Ads to Mobiles
11/17/2009 HyperQuality Improves Customer Service for WildBlue Communications
11/03/2009 Purple Heart Services, Concenex Train Disabled Veterans
10/23/2009 TARGUSinfo Powers Syniverse Caller Name Services
10/07/2009 Sicap Deploys VNC Mobile Solution
09/28/2009 Telephonetics VIP Introduces New Customer Contact Solution
09/22/2009 Akamai Optimizes Delivery of Virtualized Apps and Desktops
09/21/2009 Japan Airlines Deploys Alcatel-Lucent Contact Center Solution
09/14/2009 S3 Integrity Improves Customer Experience with WuLi Solution
09/11/2009 AAG Improves Call Center System with Altivon
09/09/2009 Unified360 Improves DirectBuy's Contact Center and Communication Services
09/08/2009 Marketo, Boomi Team on Boosting App Integration Capabilities for Enterprise Clients
09/08/2009 Consona Made2Manage ERP Delivers Excellent Customer Satisfaction Levels
09/02/2009 SoundBite Increases Contact Center Productivity with New Tools
08/31/2009 EthosIQ, Online Business Systems Serves Contact Centers in North America
08/26/2009 OnState Enhances Products to Improve Customer Communications
08/20/2009 iQor Releases LoQus to Simplify Technology Management
08/10/2009 Caliper, Pilat HR Solutions Aid Effective Management of Workplace
08/10/2009 Group One Investments Picks the LearnCenter Platform
07/23/2009 INX Recognized as Cisco Unified Contact Center Enterprise Provider
07/17/2009 Convergys Helps Retail Banks Better Understand Why their Customers Hate Them
06/30/2009 OYO Geospace Achieves Real-Time Inventory Visibility with DSI
06/29/2009 AIS Implements Gearworks' Mobile WMS in Michigan
06/09/2009 Appistry and AgilePath Ink Partnership Agreement
05/21/2009 Yorkshire Water Customer Services Arm Deploys Verint QM Solution
05/07/2009 AmberLeaf and Birst Provide Powerful Analytics to Clients


Contributor's Home