Columnist

Patrick Barnard Info

Patrick Barnard is Group Managing Editor for TMCnet. He is former managing editor for Multichannel Merchant magazine and former editor of the Darien Times, a community newspaper serving the town of Darien, CT.

 

Latest Articles

05/28/2011 Strategic Planning in the Call Center Requires More than Traditional WFM
11/04/2010 How Can Companies in Regulated Industries Safely Embrace Social Networking?
10/11/2010 Former MLB Pitcher Jim Abbott Helps Technology Professionals ADAPT at ITEXPO
10/10/2010 Life Lessons from Former MLB Pitcher Jim Abbott Help Technology Professionals ADAPT at ITEXPO
10/01/2010 Former MLB Pitcher Jim Abbott, Game Winning Contact Center Software from Interactive Intelligence, to Converge at Special Networking Event at ITEXPO
09/24/2010 Former MLB Pitcher Jim Abbott to Speak During Special Networking Event at ITEXPO
09/14/2010 Interactive Intelligence Seeks to Reduce Customer Service 'Frustration' through New Educational Resource
05/26/2010 Nothing But Great Things to Say About Interactive Intelligence's New Interaction SIP Station
05/26/2010 'On Hold' Wins Interactive Intelligence's Outrageous Interactions Video Contest
05/11/2010 How to Improve the Customer Experience without Investing a Ton in New Technology
05/11/2010 Free Webinar Explains How to Improve Strategic Planning in the Contact Center
04/21/2010 eBay Reports 1Q Revenue of $2.2 Billion, Up 9 Percent Year-over-Year
01/28/2010 Interactive Intelligence Sees 4Q Revenues Increase Nearly 15 Percent over Last Year
01/28/2010 Automated Telephone Systems, Contact Center Services to Play More Prominent Role in the Healthcare Industry
01/13/2010 Drishti-Soft Adds Supervisor Dashboard to its Ameyo Contact Center Solution
01/12/2010 Aspect Acquires IT Services Firm Quilogy
01/06/2010 EQAOfficeCubicles.com Introduces 'Indestructible' Call Center Cubicle
12/09/2009 Insurance, Healthcare, Transportation Companies Improve Back Office Operations with Verint Impact 360
11/25/2009 Aastra Brings UC to the Contact Center with Solidus eCare Version 7.0
11/24/2009 Convergys Expanding its Call Center Outsourcing Operations in the Philippines
10/28/2009 Aspect Makes InformationWeek 500 List for its Global Unified Communications Rollout
10/28/2009 Fortune Top 10 Telecommunications Company Renews Contract with Convergys
10/26/2009 Interactive Intelligence Reports 'Record Revenues' of $33.2 Million for 3Q09
10/21/2009 The Secret Weapon of SEO
10/19/2009 Migrating to Multichannel Contact Center Key to Customer Retention, Loyalty
10/19/2009 Strategic Planning for the Call Center Involves Much More than Analyzing Call Volume
10/13/2009 New Product Licensing, Fiscal Prudence Buoy Interactive Intelligence's Preliminary 2009 Third Quarter Results
10/05/2009 Headsets Maker Plantronics Intros New Device for the Contact Center
09/24/2009 Contact Center System Integrator Product Support Solutions Named to the Inc. 5000
09/21/2009 Survey: Postponing Contact Center Technology Upgrades Costs More than Finishing Them on Schedule
09/18/2009 Headsets Maker GN Netcom Appoints Telecom Veteran Jerry Mayo as its New President
09/16/2009 Contact Center Solutions Provider Interactive Intelligence Names Richard G. Halperin to its Board of Directors
09/16/2009 Contact Center Solutions Provider NICE Systems Wins $4 Million Contract with Major U.S. Bank
09/14/2009 American Advisors Group Using Interactive Intelligence's CIC Platform
09/11/2009 BT Intros New Business Continuity Offering for Contact Centers
08/17/2009 Foster's to Deploy Cisco Unified Communications Solutions
08/17/2009 Nexidia Launches New Speech Analytics Solution for the Call Center
08/13/2009 CallCopy Releases its Own Speech Analytics Solution
08/11/2009 Talking Workforce Management Trends with InVision Software
08/06/2009 Social Networking's Impact on the Contact Center Focus of Upcoming Webinar
07/01/2009 Verint Witness Rakes Up Awards for its Impact 360 Workforce Optimization Suite
05/20/2009 Despite Business Travel Cutbacks, Interactive Intelligence User's Forum Continues to Attract Healthy Crowd
05/11/2009 Guide Helps Newbies Set Up and Manage Their Own Call Centers
04/14/2009 DMG Report Predicts Rapid Adoption of Contact Center Analytics Solutions
04/03/2009 Customer Inter@ction Solutions Names AnswerNet to its Top 50 Inbound Teleservices Agencies for 2009
03/10/2009 CallCopy Names Syntellect as its 2008 Distributor of the Year
03/10/2008 U.S. Bank Boosts Customer Service, Finds Operational Efficiencies Using Verint Systems' Workforce Optimization Software
03/05/2008 Merced Systems Intros New Service to Sales Best Practice and Benchmarking Study
03/05/2008 Speech Enabled Self-Service Solutions Provider SpeechCycle Selects R. Todd Barber as its New Vice President of Sales
03/03/2008 Workforce Optimization Solutions Provider Verint Systems Sees 45 Percent Growth Rate in FY2007
02/21/2008 Affinity Group Boosts Customer Service with Aspect Software Solutions
02/19/2008 Datamonitor Report: Convergys the First, But Unlikely the Last, to Pull its Call Centers Out of Canada
02/19/2008 Maximizer Rounds Out Maximizer CRM 10 Suite with New Entrepreneur Edition
02/14/2008 Speech-Enabled Self-Service Solutions Provider Voxify Gets $15 Million in Venture Capital
02/12/2008 Nexus IS Now Reselling Calabrio Software's Workforce Optimization Solutions for Contact Centers
02/01/2008 Sixteen Mobile Carriers Utilize Ditech Networks' EXi Solution to Measure Voice Quality
01/31/2008 Pannaway Announces Name Change and New Executive Appointments
01/31/2008 Speech Recording Solutions Provider OAISYS Earns Mitel CommSource Vendor of the Year Award
01/24/2008 University of Kentucky Using CosmoCom's Hosted Contact Center Platform to Improve Operations
01/22/2008 CDW Berbee Now Distributing Calabrio's Workforce Optimization Solutions
01/21/2008 Customer Relationship Metrics Now Gathering Data for its Upcoming Workforce Management Practices Study
01/16/2008 Merced Systems on the Advantages Today's Performance Management Solutions Bring to the Contact Center
01/16/2008 CallCopy's cc: Discover Call Recording and Quality Monitoring Solution Now 'Avaya Compliant'
01/15/2008 EVP of Technology for Maximizer Software Named One of Most Influential Leaders in CRM for 2007
01/09/2008 J.D. Power and Associates Recognizes TomTom for Call Center Excellence
01/09/2008 Royal Dutch's Roadside Assistance Service, ANWB, Expands Use of Aspect PerformanceEdge
12/18/2007 To Better Serve its Guests, Makkah Hilton & Towers Deploys Mitel Contact Center
12/18/2007 Help Desk Software Specialists Novo Solutions Releases Version 4.5
12/18/2007 Activeo Now Distributing Calabrio Software's Workforce Optimization Products
12/11/2007 'Major Asian Bank' Places 'Multi-Million Dollar Order' with NICE Systems
12/10/2007 VoodooVox In-Call Media Now Integrated into IVR Technologies' Facebook callme Service
12/06/2007 Verint Witness Actionable Solutions Releases All New Impact 360, 'Analytics-Driven Workforce Optimization Software'
12/04/2007 Contact Center Self-service Solutions Provider TuVox Gets $20 Million in Venture Capital
12/04/2007 CosmoCom Integrates Microsoft Customer Care Framework 2008 into its Contact Center Platform
11/30/2007 Speech Technology as a Crime Fighting Tool
11/21/2007 Salesforce.com's Chuck Dietrich on the Many Benefits of Mobile CRM
11/19/2007 Eglue Announces Management Changes
11/19/2007 Merced Systems' PowerCoach ensures that Employee Coaching is Done Right
11/14/2007 CRM Solutions Provider Maximizer Software Releases Maximizer CRM 10
11/13/2007 Five9's Jim Dvorkin on the Importance of the SMB Market to Contact Center Solutions Providers
11/13/2007 Survey from EFM Solutions Provider Allegiance Shows that Retail Banks Could Care a Lot More
11/07/2007 Contact Center Solutions Provider Noble Systems Acquires Contact Center Solutions Provider AMCAT
11/07/2007 Enterprise Feedback Management Firm Allegiance Launches Professional Services
11/05/2007 Contact Center Software Vendor Transera Communications on the Ins and Outs of the SMB Market
11/02/2007 Voxify Offering Speech-Enabled Self-Service Solutions for the Contact Center via Hosted, On-Premise and 'Hybrid' Delivery Models
11/01/2007 Vertical Solutions on the Advantages of Mobile CRM
11/01/2007 NICE Systems on the Advantages of Speech Analytics for the Call Center and the Enterprise
10/31/2007 Lennox International Recognized for Successful Integration of Avaya and SAP Solutions using AMC Technology's MCIS
10/30/2007 CallMiner Teams Up With Clarabridge to Deliver Speech/Text Analysis Solution
10/30/2007 Verint Witness Actionable Solutions Releases Two New Industry-Specific Versions of Impact 360
10/25/2007 Petfinder.com Sets up Call Center to Find Temporary Homes for Pets Displaced by California Wildfires
10/25/2007 ATG to Hold First Ever E-Commerce Ingenuity Business Plan Competition
10/25/2007 CRM Solutions Provider Maximizer Software Offering Content from CanDoGo
10/23/2007 Cindy Johnson Joins TimeTrade as Vice President of Marketing
10/22/2007 Nuance Names Verizon Business 'Service Provider Partner of the Year'
10/22/2007 Nuance Continues to Grow with Acquisition of Consulting and Systems Integration Firm Viecore
10/19/2007 VPI on the Advantages Today's Workforce Optimization Solutions Bring to the Contact Center
10/19/2007 Nexidia on the Advantages of Speech Analytics for the Contact Center and the Enterprise
10/19/2007 Cisco on Why the SMB Market is So Hot Right Now
10/18/2007 Contact Center Software Maker Contactual Selects David Chen as Vice President of Finance and Administration


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