David Sims Info

David Sims is contributing editor and CRM/contact center columnist for TMCnet. He is a freelance writer with years of experience covering the CRM industry. David currently lives in New Zealand, where he covers CRM and understands why the Maori name for the country is Aotearoa, The Land of the Long White Cloud.

David's First Coffee Blog covering the Telecom and CRM space can be found at:

Latest Articles

03/10/2012 TMCnet's Contact Center Solutions Week in Review
03/01/2012 Phillips Takes Business Development Job at Interactive Intelligence
06/03/2011 TMCnet Contact Centre Week in Review
06/03/2011 RightNow Appoints EMEA Execs, CTS LanguageLink, Social CRM and CEM and CIM, Helping Joplin
04/01/2011 Unitus Taps Interactive Intelligence for Customer Interaction Center
02/10/2011 Webinar Shows Advantages of Unified Communications for Companies of All Sizes
01/31/2011 Reasons Why Your Contact Center Needs Web 2.0
01/04/2011 Teleperformance Wows Frost & Sullivan, Sweeps Awards
12/08/2010 Fonolo: Adding Intelligent Agent Calling to Mobile Apps Benefits Call Center Performance
08/26/2010 Aricent's Higgins Discusses New Trends in CEM for the Communications Industry
07/23/2010 CyberDefender Integrates Call Center Phone System, 1,000 Agents
04/15/2010 Apple iPad Not on SMB Wish Lists, But CRM is?
03/15/2010 AMS Launches PromptEZ to Enable Effective Customer Communications
03/10/2010 SAS Introduces Customer Link Analytics
03/09/2010 CCMP to Acquire InfoGroup for $460 Million
03/08/2010 IBM Picked for Whitney National Bank
03/01/2010 Brits Wait Until Monday to Schedule Windscreen Work
02/17/2010 A Few MacBook Owners Eligible for Free Replacement
02/17/2010 Globoforce Launches "Strategic Consulting" Solution
02/16/2010 EBay's Stephanie Tilenius Joins Google
02/15/2010 Amex Travel Related Call Center Employees File Lawsuit
02/10/2010 Super Bowl: Right Team Wins Game, Wrong Ad Wins Poll
02/09/2010 Google: 'Okay, Nexus One Service Sucks. Here's A Number.'
02/02/2010 Domino's Listens to Painful Truth from Customers
02/02/2010 Benefit Software, Fringe Facts Online Announce Survey Results
01/28/2010 Intelestream Partners with Visao
01/28/2010 Soffront Selected for CRM by Edgewood Partners
01/26/2010 One Negative Call Center Experience Turns off 68 Percent of Customers
01/26/2010 Graffiti-Resistant, 'Indestructible' Call Center Cubicles Offered
01/21/2010 Are You Really Coaching Your Call Center Agents?
01/15/2010 Amdocs, Claro Brazil Announce Deal
01/12/2010 Jobscope Now Shipping CRM Module
01/11/2010 China UnionPay Deploys AltiGen VoIP Call Centers
01/11/2010 Kiva Announces Respect 7 Software Suite
12/16/2009 Parature, Microsoft Dynamics CRM Announce Integration
12/15/2009 InVision Enterprise WFM Chosen by Dependable HomeTech
12/14/2009 Syclo, SAP AG Announce Mobile Product
12/08/2009 Consona Announces CRM Deal with CQUniversity
12/01/2009 Concentrix Receives Sage CRM Honor
12/01/2009 GoodData Uses Dreamforce to Announce Enterasys Deal
12/01/2009 Smobi Announces AppEx Presence for
11/24/2009 SAS, Netezza Announce Expanded Partnership
11/23/2009 Xactly Debuts Incent Express for Salesforce CRM SMB Users
11/23/2009 ILinc Announces ILinc for
11/23/2009 Customer Effective, Inc. Completes Microsoft CRM Project
11/10/2009 Scotland's CCA Warns On Customer Contact 'Cost Pressures'
11/03/2009 AT&T Business Solutions Reached Out to SMBs in Q3
11/02/2009 Customer Satisfaction with High-Speed Internet Up, Power Found
11/02/2009 OneBill Expands Online Customer Service
11/02/2009 Good News: R&D Investment Up, Booz Finds
10/26/2009 Admiral Tech Focuses on SMBs,
10/26/2009 Britain's Contact Centers' Worst Nightmare Callers
10/20/2009 UMG, Teleformix Open Call Center
10/20/2009 Teradata Intros Contact Center Intelligence Product for Microsoft BI
10/16/2009 Kennedy Study Finds CSI Growing Field
10/14/2009 Convergys Chalks Up Three More Clients
10/14/2009 New Customer Call Center for Elizabethtown Gas
10/13/2009 TargusInfo, Onvoy Announce Multi-Year Agreement
10/09/2009 Ignify Announces Microsoft Contact Center Enhancement
09/22/2009 New Zealand Speech Recognition Model Tipped for UK
09/16/2009 CosmoCom, Terrasoft Further Their Alliance
09/15/2009 Astoria On-Demand for XML Released
09/15/2009 Datatel Intros Recruiter for Higher Ed CRM
09/08/2009 RightNow, Partner for On-Demand CRM
09/08/2009 Convio Announces Summer '09 for Nonprofits
09/08/2009 Davies Chooses Recommind for Enterprise Records, E-Mail System
09/03/2009 Netezza Announces Certification of Oracle Apps
09/03/2009 NetResults Announces Integration
09/02/2009 CompanionLink, Sage Announce ACT! Support
08/25/2009 RightNow Technologies Adds to August '09
08/20/2009 Oracle Chosen by Czech Operator
08/20/2009 Customers Wait Times Max out at 20 Minutes: Study
08/17/2009 Calls Handled by Financial Services Contact Centers are Subject to Failure Demand
08/17/2009 Fiserv Releases Electronic Billing Satisfaction Study
08/13/2009 Consona Products Receive KCS Verification
08/10/2009 Oklahoma Call Center Attracts Hundreds of Job-Seekers
08/05/2009 Convergys Announces Contract with Sterling Home Retention
07/27/2009 Travel Sites Lag, Need Improvement, Benchmark Survey Finds
07/13/2009 Announces Help for Clinical Trial Compliance
07/13/2009 Aspire's QuoteWerks Expanded to BlueStar
07/13/2009 SAS Announces Marketing Mix Advisor
06/19/2009 Optimum, Verizon Come Out on Top in Customer Survey
06/19/2009 TORO Picks NEC for Customer Service Help
06/18/2009 Metastorm Releases ProVision Connect for SAP
06/16/2009 Is It Time for Mass Customization of Call Centers? (Part II)
06/12/2009 Is It Time for Mass Customization of Call Centers?
06/12/2009 Aspect Client Named in Contact Center Award
06/08/2009 Transcensus Earns Microsoft Status
06/04/2009 RightNow Picked to Assist with Jackson Hewitt Tax Customers
06/04/2009 SAP Announces Closer Eclipse Ties, Leadership
06/04/2009 MTS Allstream Intros Virtual Workplace Solutions
05/27/2009 Company Contact Centers Need Flexibility To Help Rescue Personnel
05/14/2009 It's Summer '09 with!
05/07/2009 Oracle's CUIM 7.1 Now Available
05/07/2009 Eglue Makes Gartner's CRM Magic Quadrant
05/07/2009 AEP Networks Study Finds Remote Data Security Pressing Issue
04/30/2009 Teradata Announces UniCredit Group as Client
04/28/2009 Teradata, Carrefour Strike Deal
04/28/2009 Mojix, SRA Reach RFID Deal
04/28/2009 Autonomy Announces Regulatory Help

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