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Recently, CGS received ISO 9001:2008 certification for its United States and Romania Contact Center quality management systems. According to the company, this certification came along after an independent registrar thoroughly evaluated the company.
Attracting and retaining customers is not as easy as you may think, even with all the latest communication technologies. The main problem is that so many companies have learned the tricks so there is cut throat competition to gain customer attention.
Michigan continues to be a prime location for contact center location and expansion.
The customer experience is a hugely vital part of any business operation. Whether the customer is a regular person at the retail level or a business at the consulting level, the kind of experience the customer has while dealing with a business will often frame that customer's reaction to the idea of doing business with that company in the future. So how do businesses get that perfect customer experience that keeps customers coming back for more?
It has been said that customer interaction centers are the front door to any organization's value chain. This is an accurate description of the transformations taking place in contact centers as a result of enhancements in multichannel communications, speech analytics, IVR capabilities, integrations with unified communications capabilities (UC) and other collaboration tools and applications, and the move to the cloud...
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- NEW CaaS Quick Spin™: Interest in the cloud is growing rapidly, and companies have asked for a way to quickly trial Communications as a Service (CaaS) to help validate and move cloud migration projects forward. We are pleased to announce a new service that does just that. Welcome to Quick Spin. [trial]
- Seeing Strong Demand for its CaaS Offering [podcast]
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- Part 1: Home Agents: The Big Game Changer [white paper]
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- Part 3: Next Generation Home Working
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- Transforming a Measurement Program into a Meaningful Program: 8 Great "Next Steps" [white paper]
- A Practical Guide to Making SMS a Valuable Media Channel for Business [practical guide]
- A Practical Guide to Automating Key Business Processes [practical guide]
- A Practical Guide to Migrating to VoIP - Planning and Design Considerations
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