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What would it mean if a city saw a 28 percent increase in its 911 calls received over a three-year period? For the San Francisco Department of Emergency, it meant major call center congestion until it finally found the root cause of this new flood: butt dials.
StatesideBPO using able-bodied and disabled vets to provide The Sheffield Group with outsourced contact center services.
Interactive Intelligence has announced that PureCloud, with the addition of its latest customer engagement cloud service, PureCloud Engage, is now available throughout Europe.
There is an old saying that goes something along the lines of "wherever I am is where you will find me." It happens to be particularly relevant in an era where providing a compelling customer experience is a significant and growing means for providing differentiated value, and where connecting with the best resource to resolve customer issues is paramount. And, in a world where distributed workforces, particularly contact center agents and support people can be literally physically anywhere and …
It has been said that customer interaction centers are the front door to any organization's value chain. This is an accurate description of the transformations taking place in contact centers as a result of enhancements in multichannel communications, speech analytics, IVR capabilities, integrations with unified communications capabilities (UC) and other collaboration tools and applications, and the move to the cloud...
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- NEW CaaS Quick Spin™: Interest in the cloud is growing rapidly, and companies have asked for a way to quickly trial Communications as a Service (CaaS) to help validate and move cloud migration projects forward. We are pleased to announce a new service that does just that. Welcome to Quick Spin. [trial]
- Seeing Strong Demand for its CaaS Offering [podcast]
- Interaction Process Automation Launches [podcast]
- Part 1: Home Agents: The Big Game Changer [white paper]
- Part 2: Leveraging Technology for Remote Agents
- Part 3: Next Generation Home Working
- Excelling at Mobile Customer Service [white paper]
- Transforming a Measurement Program into a Meaningful Program: 8 Great "Next Steps" [white paper]
- A Practical Guide to Making SMS a Valuable Media Channel for Business [practical guide]
- A Practical Guide to Automating Key Business Processes [practical guide]
- A Practical Guide to Migrating to VoIP - Planning and Design Considerations
- Heartland Dental Deploys Interactive Intelligence All-in-One IP Communications Software Suite
Jan 7, 2014
- Interactive Intelligence Cloud Offering Has Successfully Met Compliance Requirements for PCI Data Security Standard
Dec 19, 2013
- Interactive Intelligence CEO Shares Cloud Vision in Frost & Sullivan Video Interview
Dec 18, 2013
- View Summary Interactive Intelligence Honored with a Glassdoor Employees' Choice Award as One of the Best Places to Work in the U.S.
Dec 11, 2013
- Interactive Intelligence Adds Senior Staff to Enhance Cloud Communications Infrastructure, Service and Support
Dec 10, 2013