Contact Center Solutions Featured Article

InQuira Now Part of Oracle's CRM On Demand Inner Circle

August 12, 2010

InQuira, a provider of enterprise knowledge solutions, has announced they are now part of Oracle’s CRM On Demand Inner Circle.


InQuira offers a powerful and proven solution that provides customer service agents with one-click access to the answers they need from across the enterprise.

Oracle CRM On Demand supports the entire Oracle stack: Applications, Middleware, and Database.

This initiative showcases a select group of best-of-breed partners that have demonstrated significant value driven by proven customer success, traction with Oracle’s sales organization, and synergy with Oracle CRM On Demand’s current and future direction. In addition, each Inner Circle partner collaborates directly with the Oracle CRM On Demand product strategy, product management, engineering, QA, and Global Alliance ISV organizations, helping to expand the development of their solutions and facilitate sales engagement.

Officials with InQuira said the combination of Oracle CRM On Demand and InQuira On Demand provides an out-of-box integrated multi-channel customer service experience that optimizes call center operations, reduces costs through online case deflections, and provides customers with a superior and differentiated online experience.

In addition, the collaborative effort between Oracle and Inner Circle partners helps ensure that partner solutions are aligned with Oracle’s product and sales direction, and are ready to serve the broad needs of Oracle’s largest enterprise customers.

Mike Murphy, CEO of InQuira said that being selected by Oracle as an Inner Circle member builds on the relationship they first announced at Oracle Open World 2008 and further validates their industry-leading position and the value they bring to CRM and enterprises around the world.


Nathesh is a contributing editor for ContactCenterSolutions. To read more of Nathesh's articles, please visit his columnist page.

Edited by Stefania Viscusi



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