Pegasystems Unveils Warranty Claims Contact Center Solution

Pegasystems Inc., a provider of business process management and customer relationship management solutions, has unveiled a new Warranty Claims Case Management solution that is aimed at offering product organizations with the visibility, transparency and control necessary for effective warranty claims management and improved operations.

This newly announced Warranty Claims Case Management solution is said to enable true multi-channel, intent-driven claims automation and control that can improve both customer and dealer experiences.

Also, the new solution is aimed at enabling organizations with significant cost reductions and cost avoidance in claims management operations and warranty management.

"Applying the power of our Build for Change technology to the challenges of end-to-end warranty claims case management brings huge returns for our clients, both in productivity improvement and increased cash flow," Alan Trefler (News - Alert), founder and chief executive officer at Pegasystems said.

"This new solution demonstrates how Pegasystems' unique combination of powerful rules processing, dynamic case management and cross-channel customer relationship management offers the ideal approach to handling the many different rules, situations and conditions that affect managing and executing a high volume of warranty claims," Trefler added.

Key features of Pegasystems' (News - Alert) Warranty Claims Case Management solution includes its ability to implement a complete end-to-end warranty claims solution at an incremental pace while leveraging legacy investments for faster time to market. Its full life-cycle case management and control capabilities manage and monitor the case through resolution, tracking service level    agreements for every claim unit or repair order.

As far as fast track multi-channel claims it enables claim to be carried on the Web and finish it in the contact center, without requiring customers to repeat information. Also, the solution comes with erroneous claims detection alerts with internal control and audit built in with self documenting processes to make compliance and auditing an integral part of the business process.

This solution also allows business users to take an active role in the determination of warranty coverage without having to assign tasks to IT.