Contact Center Solutions Featured Article

Ravenflow Partners with Wipro Technologies

May 19, 2010

Ravenflow is a well known competitor in visual requirements definition software. Recently, Ravenflow announced the partnership with Wipro Technologies, the global IT services business of Wipro Limited.


Ravenflow's RAVEN is based on its patented language processing technology. It authorizes the analysts and consultants to efficiently classify and communicate their business processes and application requirements. This tool allows makes it possible for companies to explain their business requirements in English. These are then automatically converted into visual processes and use cases. Also, the tool authenticates the necessities and identifies gaps in the specified requirements. RAVEN can be used on both enterprise process improvement and application development projects.

Susan Boers who is the president and CEO of Ravenflow said, 'We are excited that Wipro has chosen RAVEN to further enhance their services to their Insurance customers. Wipro is one of the largest and most sophisticated information technology service providers in the world and their track record of handling critical business projects across the insurance value chain is impressive.'

Wipro's Insurance Process Libraries include a pre-defined set of business processes, process maps, use cases, test scenarios and test cases. In conjunction with Wipro's Insurance Process Libraries, the integrated solution is a strong tool for business process transformation, business process re-engineering and a handy set of artifacts for six-sigma optimization, lean execution and waste reduction.

Ajoy Menon who is the Global Insurance Head of Wipro Technologies said, 'Wipro's Insurance solutions enable insurers to stay ahead of competition by helping them transform into a leaner and robust organization capable of seizing business opportunities and propelling product innovations. We understand the challenges insurers face in the wake of stringent regulatory controls, shrinking margins, changing consumer demographics and rising operational and transactional costs. To help meet these challenges, we have chosen Ravenflow to provide visual validation right upfront at requirements definition phase.'

As part of this co-operation, Wipro plans to set up a Center of Excellence in India where the customers can experience the integrated solution in more depth.

Wipro claims to be one of the top product engineering and support service providers across the world. Ravenflow is a well known provider of visual requirements definition software that helps the companies to gain better insight, clarity, and quality in their process improvement and application development projects.


Carolyn John is a Contributor to ContactCenterSolutions. To read more of her articles, please columnist page.

Edited by Alice Straight



Home