Contact Center Solutions Featured Article

arvato Partners with Microsoft for Global Business Process Outsourcing

January 26, 2010

arvato AG, a media and communication services provider, has reportedly entered into a global business process outsourcing partnership with Microsoft.

The five-year agreement starts this month. arvato will manage services for Microsoft (News - Alert) Dynamics’ (formerly known as Microsoft Business Solutions) Commercial Operations, Services and OEM (Original Equipment Manufacturer) divisions.

Microsoft Dynamics is a line of familiar, adaptable enterprise resource planning (ERP) and customer relationship management (CRM) solutions designed to meet almost any business need. The solution automates and streamlines financial, customer relationship, and supply chain processes. Microsoft Dynamics looks and works like widely-used Microsoft software products.

According to the agreement, Microsoft will consolidate operational activities for several key business lines previously handled by multiple suppliers with one vendor. From its operations based in Dublin, Singapore, Reno (Nevada), Fargo (North Dakota), Manila and Buenos Aires, arvato will support this business globally.

In a release, Matthias Mierisch, head of arvato's Global BPO Unit for Microsoft and CEO of arvato UK & Ireland, said: “Over the last 15 years, arvato has been successfully delivering against Microsoft's growth objectives. This agreement is testament to the hard work and dedication of our employees over this time and the quality of service we provide every day to some of the world's most trusted brands.”

To handle operations including software licensing and distribution, partner reward schemes, day-to-day invoice processes for Microsoft distributors, technology deployment, technical support and customer services, the teams will be using the latest BPM (Business Process Mapping), CRM and data management technology. arvato will look to reduce costs by developing an enhanced managed services model.

Recently, French pharmaceuticals manufacturer Genopharm has selected arvato services healthcare to handle both warehousing and distribution of its entire product range. From its national distribution centres in the UK and Benelux, arvato services healthcare will deliver Genopharm products to hospitals across the UK, France, Belgium and Germany within 24 hours – a roll-out to further countries across Europe is planned over the next three years.


Raju Shanbhag is a contributing editor for TMCnet. To read more of Raju’s articles, please visit his columnist page.

Edited by Patrick Barnard

Article comments powered by Disqus

Related Contact Center Solutions Articles

JD Power VoX: Holistic Approach to Customer Experience Monitoring and Management

One of the more interesting challenges in a world where enhancing the customer experience is now at the top of C-level lists everywhere is how to analyze and optimize those experience to drive financial results. For over 45 years, Westlake Village, California-based J.D. Power has specialized in helping organizations better understand the voice of the customer, and they have just introduced something that is sure to capture executive attention. [ Read More ]
03/27/2015

AsiaPay Partners with Semafone for Secure Telephone-based Payments

Asia-Pacific electronic payment service provider AsiaPay recently announced that it has partnered with Semafone, a secure payment technology developer, to allow AsiaPay customers to complete telephone-based payments in its operating regions. [ Read More ]
03/24/2015

Cisco Brings Omnichannel Context to its Contact Center Solutions

Cisco Systems has expanded its contact center solutions with the addition of Context Service. The new cloud-based service, which Cisco is offering at no additional charge to its contact center platform customers, provides organizations with a complete view of their customers by aggregating customer information across all channels. [ Read More ]
03/17/2015

Interactive Intelligence Launches Latest PureCloud Services

Since revelation of its Amazon Web Services (AWS)-enabled multi-tenant enterprise collaboration and communications PureCloud platform in June of 2014, customer experience solutions provider Interactive Intelligence has been right on target with the announcement of new platform functionality. In January PureCloud Directory? was announced, and the rollout continues with the announcement of its latest additions: PureCloud Collaborate? and PureCloud Communicate?. [ Read More ]
03/16/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!