Greenville, South Carolina-based
Jobscope, which sells ERP for 'order-driven manufacturers,' is shipping their new Customer Relationship Management (CRM) module as part of the Jobscope ERP system.
The new CRM module within Jobscope 'creates information visibility into all aspects of each customer,' says Hank Sanders, President of Jobscope.
Integrated within Jobscope, the new CRM module offers customer management capabilities 'without the need of buying a third party application or any bolt-on software.' Company officials say single screen views with customer tabs 'simplify the CRM experience.'
The CRM module is included with the purchase of Jobscope and available at no cost for existing customers who maintain an on-going support agreement.
Using the module gives customers activity tracking capabilities for accounts and prospects: 'Multiple contacts, bill to and ship to addresses are included on single records,' company officials say, for tracking activity: 'Additionally, multiple hold statuses for each account are available including job hold, work order hold and shipping hold. Users also have the ability to link documents to customer records for simplifying access to engineering drawings, pictures, or other account and project documentation.'
Last summer Jobscope held their annual Advisory Council for discussion centered on the JOBSCOPE software solution.
'Each year,' company officials say, 'company representatives from nearly a dozen client companies convene for peer discussion opportunities to share their ideas and feedback with Jobscope’s executive management and product development team. The venue is designed to encourage customer interaction, input and feedback as it pertains to Jobscope’s product direction for Jobscope Enterprise Edition.'
Jobscope President Hank Sanders addressed the group reiterating the company’s customer focus and value placed on long-term customer relationships. According to Jobscope officials, 'appreciation was expressed to the group for helping Jobscope consistently achieve a high, year-over-year customer retention rate. Sanders gave a brief update on Jobscope’s company direction, overall health and stability within the market placing special emphasis on the JOBSCOPE solution as the right tool for ETO/MTO companies during a challenging economy.'
