Contact Center Solutions Featured Article

EQAOfficeCubicles.com Introduces 'Indestructible' Call Center Cubicle

January 06, 2010

Office furniture provider EQAOfficeCubicles.com has introduced a new Segment Call Center Cubicle which the company claims is the most 'indestructible' call center cubicle on the market.

 
According to a press release, the cubicles are constructed with metal and wood laminate and are designed to withstand the wear and tear of 24-hour customer service call centers.
 
One key aspect of these new cubicles is that they are scratch-, dirt- and graffiti-resistant. It is a common problem in call centers that agents write all over the cubicles and tables, making them look terrible – but the surfaces on these new cubicles resist ink, plus they can be cleaned more easily. What’s more, the surfaces are easier to disinfect, thus helping to keep call center agents healthy by preventing the spread of germs.
 
In addition the cubicles are “stylish” in design – and as studies have shown, improving the physical call center environment can go a long way toward boosting morale and improving agent performance.
 
Because these cubicles are made with metal and wood laminate, that means they are more durable and will still look new years down the road. The cubicles are backed up with a 5-year warranty – plus they are available in a range of colors and textures.
 
Last but perhaps most important, the cubicles can be designed to fit any space -- sizes and wall heights are completely configurable for any floor plan. Plus they can be equipped with standards-compliant voice, data and power cabling systems to further increase efficiency.

For more information, click here.
 

Patrick Barnard is a senior Web editor for ContactCenterSolutions, covering call and contact center technologies. He also compiles and regularly contributes to ContactCenterSolutions e-Newsletters in the areas of robotics, IT, M2M, OCS and customer interaction solutions. To read more of Patrick's articles, please visit his columnist page.

Edited by Patrick Barnard



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