Contact Center Solutions Featured Article

Syclo, SAP AG Announce Mobile Product

December 14, 2009

Sycloreportedly  announced the availability of a second mobile product resulting from its relationship with SAP AG, a vendor of mobile enterprise platforms and applications,
 
The new product, SMART Service Manager, was selected by a medical system supplier to hospitals worldwide to connect its field service technicians to the SAP (News - Alert) Customer Relationship Management application.  SMART Service Manager lets field service techs use intuitive action-driven workflow to work in the field with up-to-the-minute customer history, equipment, contract and service information.
 
The supplier's technicians, who maintain customer-owned medication and supply management assets, will use SMART to view, capture and update real time SAP CRM-based customer account, equipment and service order data in the field.

'This new product offering, resulting from the co-innovation agreement between SAP and Syclo, will enable SAP CRM customers to complete the last mile of automating field service management process,' Jujhar Singh, senior vice president, CRM Solution Management and Global Strategy, SAP, said.
 
Increasing the company’s SLA-compliance rate could help increase customer satisfaction and retention also, he said.

Syclo officials said as part of their relationship with SAP, the two companies are aligning product roadmaps, solution specifications, development efforts, testing, and support. 
 
SMART Service Manager is an SAP-endorsed product -- products 'endorsed' by SAP are complementary to SAP software offerings, developed in accordance with SAP development guidelines.
 
Earlier this year,  at Sapphire 2009 and the 2009 ASUG Annual Conference, Syclo and SAP AG announced their working partnership.

With a mobile product for the market, 'we'll be expanding our relationship for SAP's customers in CRM,' said Rich Padula, president and CEO of Syclo at the time. 'As a recognized leader with proven mobile solutions for field service and asset management, Syclo's solutions offer integration with SAP Business Suite software and are in use by SAP customers today.' 

David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.

Edited by Amy Tierney

Article comments powered by Disqus

Related Contact Center Solutions Articles

Lowe's Opens New Customer Support Center

Lowe's, a home improvement company serving approximately 15 million customers in the United States, in collaboration with the State of Indiana and the City of Indianapolis is ready to open a Customer Support Center in Indianapolis. This new Customer Support Center will create up to 1,000 new jobs by 2016. [ Read More ]
07/24/2014

Contact Centers in Africa-Engaging Citizens and Engine for Economic Development

The recognition of the value of modern contact centers is a global phenomenon in terms of enabling governments to better engage and serve their citizens and as a driver of economic growth. This has been exemplified over the years by the enormous impact of the contact center business in places like the Philippines and India, and is of growing importance in Eastern Europe and the Middle East. And, now it can and should be Africa's turn according to Christopher Bell, Interactive Intelligence's Chan… [ Read More ]
07/24/2014

Interactive Intelligence INTERACTIONS 2014 Draws 2,200-Plus Attendees from 42 Countries

It is always a sign of company health, and typically an indicator of overall market vitality as well, when an annual gathering of customers, partners and leading industry subject matter experts by a recognized industry continues to expand. A case in point is customer experience solutions provider Interactive Intelligence's recently concluded INTERACTIONS 2014. [ Read More ]
07/24/2014

Aviva Augments Operations with New Vodafone Contract

When a vendor has been supplying a company for 17 years, that's no small feat, particularly in these days of rapid change and economic turmoil. But the association between Vodafone and Aviva has been going on that long itself, and is set to continue as Aviva, the global insurance firm, brings back Vodafone to set up a new array of communications services to keep the company on the leading edge of contact capability. [ Read More ]
07/24/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!