Cisco Systems Recognizes INX as Advanced Technology Provider

INX, Inc. recently announced it was recognized by Cisco Systems (News - Alert) as an “Advanced Technology Provider” of Cisco’s Unified Customer Voice Portal solution.

In addition, the company announced it has been accepted by Cisco Systems as a Cisco Unified Customer Voice Portal Advanced Technology Provider.

Cisco Unified Customer Voice Portal or “CVP,” delivers widely accepted and cost efficient self-service and agent assisted service offerings to an enterprise’s consumers. CVP facilitates customers to effectively and easily repossess the data they require from a central customer contact center using the services of automated and smart self-service using either touch screen input or speech recognition technology.

Unified CVP helps callers to make orders, decide on problems, change and edit their accounts and also obtain information; all of this can be performed without even engaging with an agent.

If a caller needs to engage a live agent, Unified CVP will reassign the call together with additional information like the data pertaining to the self-service session. This has been designed to deliver a smoother and more efficient customer service experience.

This technology also helps a call center cut down its cost by lining up at the outer extremities of the network and by ensuring the flow of customer interactions to more cost-efficient and customized self-service applications.

Jon Groves, Vice President of Professional Services for INX (News - Alert) said, “This certification is complimentary with our other unified communications service offerings to our enterprise clients. INX has the ability to provide a comprehensive solution from contact centers to customized voice application development and integration.”