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Cisco Systems Recognizes INX as Advanced Technology Provider

December 02, 2009

INX, Inc. recently announced it was recognized by Cisco Systems as an “Advanced Technology Provider” of Cisco’s Unified Customer Voice Portal solution.

In addition, the company announced it has been accepted by Cisco Systems as a Cisco Unified Customer Voice Portal Advanced Technology Provider.

Cisco Unified Customer Voice Portal or “CVP,” delivers widely accepted and cost efficient self-service and agent assisted service offerings to an enterprise’s consumers. CVP facilitates customers to effectively and easily repossess the data they require from a central customer contact center using the services of automated and smart self-service using either touch screen input or speech recognition technology.

Unified CVP helps callers to make orders, decide on problems, change and edit their accounts and also obtain information; all of this can be performed without even engaging with an agent.

If a caller needs to engage a live agent, Unified CVP will reassign the call together with additional information like the data pertaining to the self-service session. This has been designed to deliver a smoother and more efficient customer service experience.

This technology also helps a call center cut down its cost by lining up at the outer extremities of the network and by ensuring the flow of customer interactions to more cost-efficient and customized self-service applications.

Jon Groves, Vice President of Professional Services for INX said, “This certification is complimentary with our other unified communications service offerings to our enterprise clients. INX has the ability to provide a comprehensive solution from contact centers to customized voice application development and integration.”
 

Carolyn John is a Contributor to ContactCenterSolutions. To read more of her articles, please columnist page.

Edited by Stefania Viscusi



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