» Case Studies

» Featured Content

» Glossary

» Industry News

» Resources

Visit other TMCnet sites sponsored by Interactive Intelligence:

Accounts Receivable Management

Business Process Automation

CaaS

Insurance Technology

Webinars

Contact Center Solutions Featured Article

November 19, 2009

QlikView Analytics Provides Point and Click Analysis to Salesforce CRM Users

By Calvin Azuri

TMCnet Contributor

QlikTech’s QlikView analytics provides point and click analysis to Salesforce CRM users. A fast growing business intelligence company, QlikTech’s QlikView product delivers instant business answers.

A new business tool, QlikView is easy to use and delivers value in record time by giving users control for the first time by enabling them to easily slice and dice all their data without limits. In addition, QlikView is the only BI offering that can be deployed on premise, in the cloud, or on a laptop or mobile device from a single user to the largest global enterprise.

This year, QlikTech implemented Salesforce CRM with embedded QlikView analytics for its sales, marketing and customer service employees throughout the world. The company will also be releasing a Salesforce/QlikView PRM solution for its global partner network in the near future.

According to Joe Francis, QlikTech's vice president of Global Sales Operations, Salesforce CRM improves sales effectiveness and collaboration across CRM functions, but not at analytics and integrating data from other systems. QlikView adds value by making all the critical information in Salesforce CRM actionable. QlikTech is able to save time and money using QlikView to integrate and analyze data from Salesforce CRM and its Navision – Microsoft (News - Alert) Dynamics – system.

QlikView provides point and click analysis to Salesforce CRM users for immediate visibility into sales pipelines, sales performance by any dimension, customer profiling, customer and product profitability, sales trending, marketing campaign target selection, campaign performance tracking, predictive analytics and what-if scenarios.

It is also possible to combine Salesforce CRM data for analysis with data from external systems like other SaaS (News - Alert) solutions, on-premise systems and third-party databases in place of data gathering and downloading to spreadsheets.

According to Graham Carter, IT director at secure network infrastructure company SonicWALL, QlikView has completely eliminated its obstacle of having to synthesize data from multiple sources like Oracle (News - Alert), Siebel and Salesforce CRM. With QlikView, SonicWALL is able to provide every function within the company the detailed or top-line views of data they need in a self-service model.

The demand for QlikView among Salesforce users is building from QlikView for Salesforce listing on the Force.com AppExchange and also from companies that deployed QlikView for another business function like executive dashboards for business performance management or in finance, supply chain management, manufacturing, IT and others.

Calvin Azuri is a contributing editor for TMCnet. To read more of Calvin’s articles, please visit his columnist page.

Edited by Kelly McGuire

Related Contact Center Solutions Articles

Pegasystems Introduces Solution to Help Call Centers with Continuity Through Mobile and Social Media Channels

While you may have been proud of your call center's ability to blend and handle multiple channels once upon a time, chances are...if you're like most call centers...you're starting to feel a little overwhelmed by the changes of recent years. Handling newer media and newer technologies - think of the fact that most of your customers are now going mobile with their data, and therefore their needs as customers - cannot be done with "good enough" customer support platforms. Add to that the trials of… [ Read More ]
02/15/2012

Stellar, TelePresence Introduce 3-D Video Contact Center Services

Stellar has expanded its customer outreach to include an innovative technology from TelePresence Tech. [ Read More ]
02/15/2012

Mitel Integrates Contact Center Solution with VMware View

With an objective to bring desktop virtualization to the contact centers, virtualization and cloud infrastructure solutions provider VMware Inc. has integrated Mitel's Contact Center Solution for VMware View. This integration enables contact center managers to better serve customers with centralized administration and better security as well as the ability to reduce costs. [ Read More ]
02/14/2012

Blending: The Key to Broadening Call Center Quality without Additional Resources

While many a corporate call center has found, in recent years, the need to tighten its belt, other call centers with shallower pockets, such as those that support non-profit groups or government agencies and civil services, have found the budget crunch to be even more dire. [ Read More ]
02/14/2012

[ View all Contact Center Solutions Articles ]

Socialize with us

FREE Contact Center Solutions eNewsletter

Click here to receive your targeted Contact Center Solutions Community eNewsletter.[Subscribe Now]

Industry News

Q-Suite offers enhanced Business Intelligence driven Dialer

Nimble 2.0 social CRM platform launches

Sparrows Group Soars Ahead with Epicor

Beyond the Arc, Clarabridge Bolster Financial Institutions' Product Offerings Using Social Media and Customer Feedback Data

Sparrows Group Soars Ahead with Epicor; Industry Leader Expands Use of Epicor to Global Operation

Silver Peak Revives Aging WAN and Saves Thousands of Dollars Annually for Global Anti-Aging Enterprise

CardioComm Solutions Executes an ECG Monitoring Service Agreement With Meditel of Italy and Places Soft-Launch HeartCheck(TM) PEN Order

Featured Resources

Interactive Intelligence Launches Ditch the Frustration Campaign [podcast]

Seeing Strong Demand for its CaaS Offering [podcast]

Interaction Process Automation Launches [podcast]

^NEW Consolidating Infrastructures: IT's New Call to Business [white paper]

^NEW The Value of a Combined Solution for Enterprise IP Telephony and Customer Care
[white paper]

^NEW Building Customer Centricity through Expertise-Based Interactions [white paper]

Back to Basics: All-in-One versus Individual Best-of-Breed Solutions [white paper]

Workforce Management: It's more than just software [white paper]

A Practical Guide to The Effective Use of Automated Dialing in Collections [practical guide]

A Practical Guide to Measuring and Managing Shrinkage in the Contact Center [practical guide]

A Practical Guide to Measuring Customer Satisfaction in the Contact Center [practical guide]

Contact Center Solutions Glossary of Terms

A B C D E F G H I J K L M N O P

Press Releases

About the Contact Center Solutions Community

Welcome to the Contact Center Solutions Community The Contact Center Solutions Global Online Community, Sponsored by Interactive Intelligence, is designed to serve as the industry's premier resource for information and research on Contact Center Solutions technology and deployment strategies.