Contact Center Solutions Featured Article

Aspect Makes InformationWeek 500 List for its Global Unified Communications Rollout

October 28, 2009

If you’re a contact center solutions provider, one good way to give your customers greater confidence in the technologies you provide is to use them yourself, in your own organization.

Aspect, which offers a full suite of contact center applications, including Microsoft (News - Alert)-based unified communications, as well as workforce optimization and performance management, recently announced it has been ranked in the top 100 of the 2009 InformationWeek 500 list for its successful deployment of Microsoft Office Communications Server 2007 R2 throughout its corporate offices.

Specifically, Aspect (News - Alert) was ranked number 74 on the list as a result of its global unified communications implementation, which was completed at the end of September. The list recognizes companies that make innovative use of information technology – in this case, unified communications technology – to improve operations.
   
“We are honored to be recognized within the top 100 on the InformationWeek 500 with so many innovative and forward-thinking companies,” said Jim Foy, president and CEO, Aspect, in a release. “This is a great proof point for organizations to see the benefits and savings that they, too, could experience as a result of a well-planned unified communications deployment. It also highlights that Aspect is a leader in this space and fully understands the challenges of converging infrastructures and what it takes from a planning and deployment perspective to bring value.”

Aspect offices in Beijing and Dalian, China; Tokyo, Japan, and Bangalore and New Delhi, India are now using Office Communications Server 2007 R2 and Microsoft Exchange Server 2007 for all voice and voicemail services, audio and Web conferencing, instant messaging and presence.
 
"This demonstrates how a large company can plan and execute a global deployment of Office Communications Server 2007 R2 and see productivity and cost savings success almost immediately," said Gurdeep Singh Pall, corporate vice president for the unified communications group at Microsoft Corp., in a previous release. "Aspect was able to use its knowledge of mission-critical voice applications and professional services to become a model example for businesses looking to bring the benefits of UC to their organizations."
 
Aspect began the company-wide implementation of Office Communications Server 2007 R2 in the first quarter of 2009. The company has reportedly already realized numerous benefits including over $1 million in savings on annual conferencing costs. The company has also eliminated multiple PBXs, which has brought down annual support costs by $300,000. An additional annual saving of $250,000 has been achieved in telecommunication charges through the deployment of SIP trunking.

Analyst firm Frost & Sullivan recently named Aspect a leading workforce management vendor in its 2009 North American Agent Performance Optimization Market report.
 

Patrick Barnard is a senior Web editor for TMCnet, covering call and contact center technologies. He also compiles and regularly contributes to TMCnet e-Newsletters in the areas of robotics, IT, M2M, OCS and customer interaction solutions. To read more of Patrickļæ½s articles, please visit his columnist page.

Edited by Patrick Barnard

Article comments powered by Disqus

Related Contact Center Solutions Articles

Canon Ranks in Top 10 Percent of Companies for Customer Service

Top-notch customer service is all too rare these days, particularly among larger, well known enterprises. But Canon U.S.A. has defied the odds by winning a Center of Excellence certification from Benchmark Portal for the sixth year in a row. The company ranks in the top 10 percent of companies for the efficiency and effectiveness of its support, according to the research firm. [ Read More ]
11/20/2014

Wheelings & Dealings: Qualfon Acquisition of Center Partners get nod as Small-Market Deal of Year for 2014

For those who are frequent visitors to the Contact Center Solutions Community, you know that we like to report on recognition that community members get. However, recognition can cover a lot of ground so not always does it involve a company receiving an award for providing great customer services. [ Read More ]
11/20/2014

Managing the Customer Experience- 'Hold on I'm Coming' is Not an Answer

In looking for trends regarding the customer experience, it is always a delight to run across somebody sharing fact-based insights on critical matters of this or any day. It was thus illuminating to happen upon a timely posting by author Shep Hyken on the B2C website titled, "How To Manage Hold Times During The Customer Experience." It is a short but powerful piece about a true bane of modern existence, being put on hold. [ Read More ]
11/20/2014

City of San Antonio Leverages Customer Mobile and Open311 Cloud Framework to Mobilize Citizen-Centric Government

Customer engagement covers a lot of ground since customers are not only those of enterprises but governments as well. This is under-scored with the recent announcement that KANA Software, a Verint company, has its Customer Mobile application and Open311 cloud infrastructure combination being used effectively by the City of San Antonio, Texas to help residents access information and request city services from their mobile devices anytime, anywhere. [ Read More ]
11/20/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!