Contact Center Solutions Featured Article

Aspect Makes InformationWeek 500 List for its Global Unified Communications Rollout

October 28, 2009

If you’re a contact center solutions provider, one good way to give your customers greater confidence in the technologies you provide is to use them yourself, in your own organization.

Aspect, which offers a full suite of contact center applications, including Microsoft (News - Alert)-based unified communications, as well as workforce optimization and performance management, recently announced it has been ranked in the top 100 of the 2009 InformationWeek 500 list for its successful deployment of Microsoft Office Communications Server 2007 R2 throughout its corporate offices.

Specifically, Aspect (News - Alert) was ranked number 74 on the list as a result of its global unified communications implementation, which was completed at the end of September. The list recognizes companies that make innovative use of information technology – in this case, unified communications technology – to improve operations.
   
“We are honored to be recognized within the top 100 on the InformationWeek 500 with so many innovative and forward-thinking companies,” said Jim Foy, president and CEO, Aspect, in a release. “This is a great proof point for organizations to see the benefits and savings that they, too, could experience as a result of a well-planned unified communications deployment. It also highlights that Aspect is a leader in this space and fully understands the challenges of converging infrastructures and what it takes from a planning and deployment perspective to bring value.”

Aspect offices in Beijing and Dalian, China; Tokyo, Japan, and Bangalore and New Delhi, India are now using Office Communications Server 2007 R2 and Microsoft Exchange Server 2007 for all voice and voicemail services, audio and Web conferencing, instant messaging and presence.
 
"This demonstrates how a large company can plan and execute a global deployment of Office Communications Server 2007 R2 and see productivity and cost savings success almost immediately," said Gurdeep Singh Pall, corporate vice president for the unified communications group at Microsoft Corp., in a previous release. "Aspect was able to use its knowledge of mission-critical voice applications and professional services to become a model example for businesses looking to bring the benefits of UC to their organizations."
 
Aspect began the company-wide implementation of Office Communications Server 2007 R2 in the first quarter of 2009. The company has reportedly already realized numerous benefits including over $1 million in savings on annual conferencing costs. The company has also eliminated multiple PBXs, which has brought down annual support costs by $300,000. An additional annual saving of $250,000 has been achieved in telecommunication charges through the deployment of SIP trunking.

Analyst firm Frost & Sullivan recently named Aspect a leading workforce management vendor in its 2009 North American Agent Performance Optimization Market report.
 

Patrick Barnard is a senior Web editor for TMCnet, covering call and contact center technologies. He also compiles and regularly contributes to TMCnet e-Newsletters in the areas of robotics, IT, M2M, OCS and customer interaction solutions. To read more of Patrickļæ½s articles, please visit his columnist page.

Edited by Patrick Barnard

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review

The word "spanning" comes to mind in looking at the news and insights this past week in the Contact Center Solutions Community. Not only were there items that speak to the global impact of contact center solutions, but we spanned a broad range of important topics including omnichannel and metrics. [ Read More ]
08/30/2014

Rise in Cloud Contact Center Traffic Volume in 2014

Voxbone says it saw a 14 percent increase in call volume (in minutes) over the last six months which it points out has been validated recently by IDC Research who is predicting that spending for on-demand cloud contact centers in the U.S. alone will increase from $733.3 million in 2013 to $1.6 billion in 2018. [ Read More ]
08/29/2014

Scripts and Metrics Only Take Call Centers So Far

Performance metrics are not the end-all be-all of call center performance. Companies desperately struggle to make their call centers operate more efficiently, at lower costs, with more calls completed per hour, and with fewer return complaints. However, when reaching for those goals, some businesses fail to make their centers better overall, as if the sum of those individual parts was something more. [ Read More ]
08/28/2014

CSG Announces New Agreement with Leading Latin American Mobile Operator

A top Latin American Mobile Operator recently signed a new agreement with CSG International to support its next-generation data and analytics capabilities. [ Read More ]
08/28/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!