Contact Center Solutions Featured Article

Admiral Tech Focuses on SMBs, Salesforce.com

October 26, 2009

Admiral Technology officials reportedly said they're focusing the company's attention on the small and medium-sized business market by providing enterprise class consulting to the Salesforce.com (News - Alert) community "without attracting the traditional software consultancy price tag." 

Does it seem like there's quite a bit of CRM news from Britain these days? This reporter saw where the New England Patriots poleaxed the Tampa Bay Buccaneers 35-7 at London's Wembley Stadium yesterday, evidently in an effort to show Brits that we Americans can offer sporting events as dull as 1-1 soccer ties as well, maybe that's where all this Anglophilia comes from.

And is this reporter the only one who thinks it rather droll that the NFL sends a team named "New England" to Ye Olde England, and one named the "Patriots," defined as "the guys who kicked you out of America?" 

In announcing “RapidForce,” which Admiral describes as "a range of fixed fee, fixed scope implementation and support packages to bridge the gap between the desires of companies to improve their customer relationship management strategy," company officials say it comes in "a number of formats, starting with a One Day Quick Win option."

Nigel Fisher, director at Admiral Technology, said the Bronze, Silver and Gold packages "reflect the different editions of Salesforce.com," touting their "predictable outcome and cost."

With more than 16 years in the European JD Edwards community, Fisher launched Admiral Technology to "concentrate on Software-as-a Service," he said: “It is clear that management have a desire and a need for alternatives to traditional on-premise software solutions to run their businesses. The current economic climate means that everyone wants to generate and hold on to as much cash as they can."
 
Subscription-based products, Fisher said, fit this bill since they "do not require capital intensive investments in architecture and support personnel."

And of course the fact that the Tampa Bay Buccaneers' owners, the Glazer family, also own Manchester United is purely a coincidence.

As Fisher observes correctly, SMB’s face a lot of the same problems and issues bigger companies do with CRM-related issues, and Fisher thinks they may even have an advantage: "They can make the decisions and take the actions to get things done. They are often more flexible and less bureaucratic and this in itself makes them more responsive."

Earlier this month, TMCnet’s Calvin Azuri reported that "a provider of performance" products for the casualty claims industry will use inContact’s integrated product offering with Salesforce.com for its multiple call centers: "The company processes calls from a number of repair facilities and more than 200 insurance companies."


David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.

Edited by Amy Tierney

Article comments powered by Disqus

Related Contact Center Solutions Articles

Golden Gate BPO Solutions Partners with NETCAST BPO Services

When it comes to business process outsourcing (BPO) while many parts of the world are gaining traction as places to locate facilities, India and the Philippines because of their large English-speaking talent pools remain the dominant BPO places to operate. This is particularly true for companies whose majority of customers require support in English. [ Read More ]
05/21/2015

AMC Technology Contact Canvas Integrates Contact Center Apps to Microsoft Dynamics CRM

In recognition of the value-added of CRM integration with contact center capabilities, enterprise and contact center application integration software specialists AMC Technology has announced it has telephony enabled Microsoft CRM 2013 and 2015 through its Contact Canvas platform. The AMC platform allows customers to integrate business apps and communications across the enterprise, from contact center agents to knowledge workers and mobile staff. [ Read More ]
05/21/2015

Lazy Dog Restaurants Partners with RRT On Takeout Management Solution

When it comes to the business world, customer satisfaction is the real currency that keeps a company going. This is true whether talking about a retail or restaurant or a call center. Lazy Dog Restaurant and Bar just announced it is taking the next step in increasing its customer service approach thanks to an agreement with Restaurant Revolution Technologies. The agreement will allow Lazy Dog to implement an innovative takeout order management solution that is going to be supported by the compan… [ Read More ]
05/12/2015

Boston Retail Partners' Survey Reveals 87 Percent Plan on Using Gamification

The latest survey from Boston Retailers Partners reveals retailers are implementing customer relationship management (CRM) solutions as a key enabler to influencing customers. And gamification has become an important tool as part of the CRM deployment. [ Read More ]
05/12/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!