Contact Center Solutions Featured Article

Admiral Tech Focuses on SMBs, Salesforce.com

October 26, 2009

Admiral Technology officials reportedly said they're focusing the company's attention on the small and medium-sized business market by providing enterprise class consulting to the Salesforce.com (News - Alert) community "without attracting the traditional software consultancy price tag." 

Does it seem like there's quite a bit of CRM news from Britain these days? This reporter saw where the New England Patriots poleaxed the Tampa Bay Buccaneers 35-7 at London's Wembley Stadium yesterday, evidently in an effort to show Brits that we Americans can offer sporting events as dull as 1-1 soccer ties as well, maybe that's where all this Anglophilia comes from.

And is this reporter the only one who thinks it rather droll that the NFL sends a team named "New England" to Ye Olde England, and one named the "Patriots," defined as "the guys who kicked you out of America?" 

In announcing “RapidForce,” which Admiral describes as "a range of fixed fee, fixed scope implementation and support packages to bridge the gap between the desires of companies to improve their customer relationship management strategy," company officials say it comes in "a number of formats, starting with a One Day Quick Win option."

Nigel Fisher, director at Admiral Technology, said the Bronze, Silver and Gold packages "reflect the different editions of Salesforce.com," touting their "predictable outcome and cost."

With more than 16 years in the European JD Edwards community, Fisher launched Admiral Technology to "concentrate on Software-as-a Service," he said: “It is clear that management have a desire and a need for alternatives to traditional on-premise software solutions to run their businesses. The current economic climate means that everyone wants to generate and hold on to as much cash as they can."
 
Subscription-based products, Fisher said, fit this bill since they "do not require capital intensive investments in architecture and support personnel."

And of course the fact that the Tampa Bay Buccaneers' owners, the Glazer family, also own Manchester United is purely a coincidence.

As Fisher observes correctly, SMB’s face a lot of the same problems and issues bigger companies do with CRM-related issues, and Fisher thinks they may even have an advantage: "They can make the decisions and take the actions to get things done. They are often more flexible and less bureaucratic and this in itself makes them more responsive."

Earlier this month, TMCnet’s Calvin Azuri reported that "a provider of performance" products for the casualty claims industry will use inContact’s integrated product offering with Salesforce.com for its multiple call centers: "The company processes calls from a number of repair facilities and more than 200 insurance companies."


David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.

Edited by Amy Tierney

Article comments powered by Disqus

Related Contact Center Solutions Articles

Ytel Picks VoiceBase for Cloud Contact Center Speech Analytics Enhancement

It is no secret that contact centers are now intensely interested in Big Data and sophisticated analytics to improve operational efficiency, effectiveness and the customer experience. Let's face it, knowing who is saying what, when, where, why and with what result is extremely valuable. In fact, it is this need to know that has driven large volume contact centers to increasingly look to sophisticated speech analytics to give them the business intelligence they desire not just about customer inte… [ Read More ]
03/03/2015

Carrier iQ Showcases New Capabilities at 2015 Mobile World Congress

Carrier iQ adds three enhancements for obtaining actionable business intelligence from mobile devices. [ Read More ]
03/03/2015

Plantronics' DA80 Makes Customer Service Centers Smarter

The moniker smart is now attached to phones, TVs, homes and even cars. As the size of computer processors get even smaller, more products will be embedded with the technology to make them smarter to deliver improved efficiency and productivity for many different industries. For contact centers, the goal is to always improve customer service, and then new Plantronics next-generation USB audio processor not only increases the effectiveness of service center operations, but it makes customer intera… [ Read More ]
02/25/2015

Contact Solutions Launches Adaptive IVR that Learns from Caller Behavior

We are all familiar with Interactive Voice Response (IVR) systems as the first thing we typically encounter when calling a contact center. The fact of the matter is that today's IVR capabilities can do a lot more than just give us options for directing calls to the appropriate resources. They are in fact valuable tools for contact center administrators in terms of improving the customer experience. In fact, as illustrated by the recent announcement by Reston, VA-based cloud-based customer care s… [ Read More ]
02/25/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!