Contact Center Solutions Featured Article

October 14, 2009

New Customer Call Center for Elizabethtown Gas

By David Sims

TMCnet Contributing Editor

Elizabethtown Gas in New Jersey has dedicated its new Customer Care Call Center with a ribbon cutting ceremony and tour of the facility. The Center, located on Green Lane, in Union, N.J., brings more than 50 jobs to the area.

Jodi Gidley, president, Elizabethtown Gas, said the center "reinforces our commitment to the community by adding jobs to the local economy."

Yeah this reporter realizes this flies dangerously close to P.R. fluff, but anybody creating 50 jobs in today's economy, with unemployment flirting with ten percent, gets a shout-out. You go, Elizabethtown Gas. Anybody else who creates 50 American jobs in this sector who wants a tip of the hat please, feel free to let us know. We like to Do Our Part.

The new Customer Care Center will serve the utility's more than 273,000 residential, commercial and industrial natural gas customers.

In addition to the new Customer Care Call Center, Elizabethtown Gas announced the donation of $120,000 to energy assistance programs. The money will be available through various social service agencies to help qualified customers pay their winter heating bills.

Elizabethtown Gas, in operation since 1855, is a wholly owned subsidiary of AGL (News - Alert) Resources and sells a natural gas delivery service to approximately 273,000 residential, business and industrial natural gas customers in New Jersey. Atlanta-based energy services company AGL Resources serves approximately 2.3 million customers in six states.

In August TMC's Calvin Azuri reported that Integrated Broadband Services expanded its customer call center and relocated to a new and larger facility in Cartersville, Georgia. IBBS "completed this move in response to an increase in both customers and personnel," according to Azuri.

According to David Keil (News - Alert), chief executive officer of IBBS, Azuri wrote, "the company moved their customer call center to a larger facility that is more suited to accommodate the increase in staff. Even though the new site is located only a few miles from IBBS’ (News - Alert) old facility, this move is highly significant in regard to the value their software and services provide to cable operators around the world."

David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.

Edited by Stefania Viscusi

Related Contact Center Solutions Articles

iPhonik to Open Sri Lanka Contact Center for Asian Alliance Insurance

iPhonik has signed a deal to open a contact center in Sri Lanka for Asian Alliance Insurance (AAI) which will now employ local Sri Lankan agents. [ Read More ]
05/23/2013

LiveOps selected in AlwaysOn OnDemand Top 100 list

LiveOps, Inc announced it has selected AlwaysOn, a business media brand connecting and informing the entrepreneurial community, in its list of AlwaysOn OnDemand Top 100 Private Companies for the third year in a row. [ Read More ]
05/23/2013

Avaya is Now a Member of Open Visual Communications Consortium

Avaya, a provider of business collaboration and communications solutions, joined the Open Visual Communications Consortium (OVCC), a non-profit organization of worldwide communications technology companies working together to enable video collaboration across any network, vendor platform and device. [ Read More ]
05/23/2013

Are You Using Key Performance Indicators of the Past in a Next-Gen Contact Center?

As the economy continues to lag (along with consumer confidence), many companies are finding it more important than ever before to retain the customers they have. In a commoditized world, smart companies understand that the best way to differentiate themselves from competitors is by offering top-notch multichannel customer service. [ Read More ]
05/23/2013

[ View all Contact Center Solutions Articles ]

Contact Center Solutions Glossary of Terms

A B C D E F G H I J K L M N O

Featured Whitepaper

Microsoft® Lync® in the Contact Center: Integrating with Customer Interaction Center™ to Provide a Barrierâ€free Customer Experience To implement contact center functionality, organizations using Microsoft Lync Server 2010 can follow the unified communications blueprint of open standards interoperability and integrate to a contact center solution of their choice. Customer Interaction Center (CIC) from Interactive Intelligence is a proven best of breed contact center solution that merits consideration ...

Featured Success Story

Interactive Intelligence all-in-one IP communications software suite integrated with Microsoft Lync helps Bentley save $200,000 annually.

Featured Product Demo

Contact Center Solutions Interaction Analyzer™

Interaction Analyzer™
Real-time word and phrase spotting. Alerting. Analytics. Scoring. Coaching. Watch how Interaction Analyzer turns every moment, of every past and present call, into data that lets you deliver an exceptional customer experience.