Contact Center Solutions Featured Article

New Customer Call Center for Elizabethtown Gas

October 14, 2009

Elizabethtown Gas in New Jersey has dedicated its new Customer Care Call Center with a ribbon cutting ceremony and tour of the facility. The Center, located on Green Lane, in Union, N.J., brings more than 50 jobs to the area.

Jodi Gidley, president, Elizabethtown Gas, said the center "reinforces our commitment to the community by adding jobs to the local economy." 
Yeah this reporter realizes this flies dangerously close to P.R. fluff, but anybody creating 50 jobs in today's economy, with unemployment flirting with ten percent, gets a shout-out. You go, Elizabethtown Gas. Anybody else who creates 50 American jobs in this sector who wants a tip of the hat please, feel free to let us know. We like to Do Our Part.

The new Customer Care Center will serve the utility's more than 273,000 residential, commercial and industrial natural gas customers.

In addition to the new Customer Care Call Center, Elizabethtown Gas announced the donation of $120,000 to energy assistance programs. The money will be available through various social service agencies to help qualified customers pay their winter heating bills.

Elizabethtown Gas, in operation since 1855, is a wholly owned subsidiary of AGL (News - Alert) Resources and sells a natural gas delivery service to approximately 273,000 residential, business and industrial natural gas customers in New Jersey. Atlanta-based energy services company AGL Resources serves approximately 2.3 million customers in six states.

In August TMC's Calvin Azuri reported that Integrated Broadband Services expanded its customer call center and relocated to a new and larger facility in Cartersville, Georgia. IBBS "completed this move in response to an increase in both customers and personnel," according to Azuri.

According to David Keil (News - Alert), chief executive officer of IBBS, Azuri wrote, "the company moved their customer call center to a larger facility that is more suited to accommodate the increase in staff. Even though the new site is located only a few miles from IBBS’ (News - Alert) old facility, this move is highly significant in regard to the value their software and services provide to cable operators around the world."


David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.

Edited by Stefania Viscusi

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review: Interactive Intelligence, BT and Accenture

The future is now, or at least it is coming at us fast in the Contact Center Solutions Community, and there are two great ways to be part of the industry buzz as to what is unlikely to unfold in 2015. The first is to attend ITEXPO East, January 27-30, 2014 at the Miami Beach Convention center. This is a great opportunity to be warm and more to the point, hear, see and discuss contact center issues in person with peers and subject matter experts. [ Read More ]
01/17/2015

Customer Experience: The Last True Differentiator

In Ernst & Young's Global Consumer Banking Survey 2014, customers chose "the way I am treated" as the second most important reason for trusting their banking provider, just behind the understandably important "financial stability" of their bank. Customer experience was also cited as the most common reason for opening and closing accounts, more important than fees, rates, locations or convenience. Approximately 40 percent of customers planned to open or close an account in 2014. This means banks … [ Read More ]
01/16/2015

Digital Is Driving Businesses to Offer Personal and Intuitive Customer Experiences says Accenture Report

The preoccupation with improving the customer experience (CX) by C-levels around the world has been a trend for several years. In fact, the fastest growing C-level position is Customer Experience Management Officer (CEMO) or some variation on the title. And, as CX becomes ever more important as the means to provide differentiated value, delighting existing customers and for obtaining and keeping new ones, the preoccupation will not only grow more intense in 2015, but so will the investments in t… [ Read More ]
01/16/2015

BT Launches New Personalized Video Message Service

When it comes to contact center out-reach there are two trends that everyone needs to literally and figuratively keep an eye on in 2015. They are "personalization" and "video." And, while the first may seem obvious since the goal of marketers is to make customers and prospects feel appreciated with tailored messages uniquely for them, the use of video on the outbound side of things is after many years becoming something more than a novelty. [ Read More ]
01/15/2015
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!