Contact Center Solutions Featured Article

October 02, 2009

Fiserv Announces Availability of Fraud Risk Manager 4 and AML Manager 4.6

By Anshu Shrivastava


Fiserv, a global provider of financial services technology solutions, has reportedly announced the availability of Fraud Risk Manager 4.6, the newest version of its multi-channel fraud detection and management solution. The company has also made available AML Manager 4.6, an anti-money laundering solution.
 
Designed to optimize financial institutions’ financial crime risk management operations, both Fraud Risk Manager and AML Manager enable fraud and anti-money laundering transaction monitoring. The solutions are integrated with a common platform for automated alert intelligence and investigation, case management and regulatory reporting.
 
Fraud Risk Manager and AML Manager are offered on a unified platform. Company officials said that as more banks look to consolidate their fraud and anti-money laundering functions, the unified platform supports the associated business driver for an enterprise-wide view of risk.
 
Fraud Risk Manager 4.6 is an end-to-end, scalable environment combining transaction and customer monitoring for accurate detection, and it’s extensible to new and evolving payment types and channels. It features a library of more than 300 user-configurable alert definitions from which to select. Also, it lets clients create entirely new alert definitions.
 
Officials said that this solution is designed to provide extensive coverage to protect against fraud losses and to allow users to quickly adapt to new fraud threats. In addition to monitoring transactions, Fraud Risk Manager 4.6 also monitors customer characteristics, account information and non-financial events, such as an address change, new debit card and PIN requests or change in ownership.
 
Additionally, officials said that Fraud Risk Manager combines multiple monitoring techniques including profiling, predictive analytics, peer group analysis and rules to detect more fraud with lower false positives.
 
A fully integrated anti-money laundering system, AML Manager 4.6 combines risk-based transaction monitoring, watch list filtering, CDD/KYC features, investigation tools, case management and automated reporting.
 
Officials said that the new version offers several new or optimized capabilities in areas like list matching, behavioral profiling and reporting. Moreover, for financial institutions with U.S. operations, it also can assist with remaining compliant with regulations such as the Fair and Accurate Credit Transactions Act Red Flags and the new NACHA IAT operating rules.
 
“Our vision is to deliver the market leading suite of financial crime risk management products through integration and delivery of our best-in-class fraud and anti-money laundering transaction and event monitoring systems. The latest releases are a vital part of the delivery on this vision,” said John Filby, president for risk management solutions at Fiserv, in a statement.

Anshu Shrivastava is a contributing editor for TMCnet. To read more of Anshu’s articles, please visit her columnist page.

Edited by Amy Tierney


Related Contact Center Solutions Articles

    From Contact Environment to Interaction Ecosystem: The Future of the Customer Contact Center

    Few areas of business operation have been called into greater question in recent years than customer contact centers. Between impersonal automated systems, frustrating menus, and the hot potato topic of overseas outsourcing, the operational model of the customer service contact center has lost touch with its core reason for being - to service the customer. [ Read More ]
    02/13/2012

    TMCnet Contact Center Solutions Week in Review

    It is almost difficult to know where to begin, given all of the interesting contact center activities around the world. However, a great place to begin is with the Editors Choice feature by TMCnet contributor Tracey E. Schelmetic about a terrific webinar sponsored by Interactive Intelligence, "2012: Key Contact Center Trends and Priorities for the Upcoming Year - How you can be read.," The webinar featured Forrester Research principal analyst, Art Schoeller, Interactive Intelligence senior vice … [ Read More ]
    02/11/2012

    Aegis Lands in Magic Quadrant

    Global outsourcing provider Aegis Limited has been named as one of 16 firms in Gartner Inc's 2011 Magic Quadrant for Customer Management Contact Center BPO Worldwide. [ Read More ]
    02/10/2012

    Interactive Intelligence Hires Mitchell Phillips as Australian Territory Manager

    Interactive Intelligence Group, Inc., a global provider of unified business communication solutions for contact centers, unified communications, and business process automation, was in need for someone to take over their Australian territory. The company announced that Mitchell Phillips seems to be the new man for the job. [ Read More ]
    02/10/2012

[ View all Contact Center Solutions Articles ]

Socialize with us

FREE Contact Center Solutions eNewsletter

Click here to receive your targeted Contact Center Solutions Community eNewsletter.[Subscribe Now]

Industry News

Featured Resources

Contact Center Solutions Glossary of Terms

Press Releases

About the Contact Center Solutions Community

    Welcome to the Contact Center Solutions Community The Contact Center Solutions Global Online Community, Sponsored by Interactive Intelligence, is designed to serve as the industry's premier resource for information and research on Contact Center Solutions technology and deployment strategies.