Contact Center Solutions Featured Article

DeltaCom, Inc., a provider of integrated communications services to customers in the southeastern United States, has announced the expansion of its relationship with Community Coordinated Care for Children of Florida.


The multi-year agreement between the two companies ensures DeltaCom will continue to provide PRI voice, Internet access, MPLS services and PBX equipment and maintenance for 4C’s local offices. 4C is a private, non-profit organization providing comprehensive, early learning services to residents of central and southwest Florida.

The agreement also provides that DeltaCom will deploy a new enhanced call center solution at 4C’s Orlando, Florida location to support a number of features, such as enhanced call routing, outbound call back and agent Web chat. 

These enhanced capabilities offered through a centralized call center will enable greater accessibility and improve overall response times for families and care providers who use the many resources the agency offers. 4C also plans to offer the call center capabilities as an outsource solution for similar Florida agencies.

“DeltaCom began its relationship with 4C nearly two years ago by providing PRI and Internet connectivity to several of the agency’s local offices,” said Tony Tomae, DeltaCom’s executive vice president of sales and marketing, in a statement. “Through continued collaboration with 4C that relationship has flourished, and together we have been able to cultivate a comprehensive solution that will support the agency’s continued growth for years to come.”

A critical element of 4C’s business plan is the ability to track inquiries and services provided to its clients. With DeltaCom’s new call center solution, 4C will be able to create reports necessary to retain its grants and secure additional funding for the development, coordination and growth of its programs.

“Our agency is committed to strengthening communities and families,” said Joe Alberts, 4C’s director of information technology. “By leveraging new technology through DeltaCom’s call center and networking solution, we are able to more efficiently deliver on that mission and in turn continue to expand our programs to help additional families and children across Florida.”

DeltaCom announced earlier this month the enhancement of its Simpli-Business service with the incorporation of NEC’s Univerge SV8100 Communications Server. This platform should increase functionality and provide for future IP-based applications.

The company has also applied for federal stimulus funding to expand its broadband network access under the American Recovery and Reinvestment Act through the Broadband Technology Opportunity Program.