Contact Center Solutions Featured Article

Contact center headsets maker GN Netcom (Jabra) has reportedly appointed telecom veteran Jerry Mayo as its new president.


Mayo will lead the contact center and office division of the company from its North American headquarters in Nashua, NH.

 

Mayo could potentially serve as a role model for contact center agents who think they’re stuck in dead-end jobs: According to a press release, he began his career in telecommunications 31 years ago as a contact center agent in AT&T's Bell System and later became the company's youngest division manager, responsible for managing a sales and services call center for AT&T's General Business Systems. By the end of his tenure at the company, Mayo was leading all sales and service operations, policies and planning for 52 AT&T contact centers across the U.S.

 

Mayo also previously held executive positions in sales and marketing at MCI, WorldCom and SkyTel. He has overseen numerous North America contact centers with diverse tasks and responsibilities such as telesales, customer care, collections and messaging.

More recently he served as an angel investor and non-executive chairman for system integrator Universal Solutions. While there, he saw the company grow to number 20 on the Inc. 500, with accelerated revenue growth from sales, integration, and maintenance of contact centers and unified communications for customers globally.

 

"At Universal Solutions, as a value added reseller for AT&T, Lucent Technologies, Avaya, Cisco and Ericsson, we were able to leverage the mission critical investments in contact center technologies and replicate best practices in IP telephony for the earliest adapters of unified communications,” Mayo said in the release.

Mogens Elsberg, president and CEO of GN Netcom A/S, pointed out that Mayo has deep knowledge in the IP/Telecom business both nationally and globally.

 

“Across small and major telecommunications and system providers, Jerry had been at the forefront of arming his sales teams to introduce and leverage new technologies to grow revenues and market share,” Elsberg said.

 

"With a lifetime of user experience whether as a contact center agent, manager, purchaser, reseller or implementer, I know the value of getting that call just those last few feet, inches or millimeters with clarity and comfort,” Mayo said in the release. “Jabra headsets' patented technology optimizes end points for unified communications assuring the desired improvements in productivity and the return on investment sought by our clients. I am excited to join a trusted unified communications solution provider for contact center end points and a technology leader like Jabra at this important point in most of our clients' migration to UC."

 

With sales offices around the world, GN Netcom develops, manufactures and markets a broad range of wireless and corded headsets for contact center agents, mobile users and other office-based users.

GN Netcom made news in June when it introduced two new headsets geared for unified communications, the Jabra GO 6400, a Bluetooth solution, and the PRO 9400, a DECT headset.