Contact Center Solutions Featured Article

Contact Center Solutions Provider Interactive Intelligence Names Richard G. Halperin to its Board of Directors

September 16, 2009

Interactive Intelligence (News - Alert), a provider of contact center and corporate IP telephony systems, has elected Richard G. Halperin, former CEO of JBA International, to its board of directors.
 
Halperin, who has more than 30 years of sales and management experience working for large technology companies, served as CEO of JBA International, with responsibility for the America's division, from 1991 to 1998. Under his leadership the America's division grew revenue from $9 million to $165 million and had a successful IPO in 1994.

Prior to that he served as vice president for System Software Associates, where he was responsible for the company’s U.S. and international sales, services and marketing. During his tenure from 1985 to 1989 the company grew its application software revenue from $4 million to $95 million, was consistently profitable, and successfully went public in 1987.

Before joining SSA, Halperin was Wang Laboratories’ area director responsible for sales, support and administrative operations covering nine Midwestern states.
 
Halperin has also served on the board of directors for Story Inc., JBA International, Advanced Graphical Applications, Airborne Control Technologies, Made2Manage, Coherent Networks International, Epigraph and multiple SSA affiliates. He is currently a member of the International Society of Philosophical Enquiry. He holds a bachelors degree in business administration from Northwestern University.
 
Interactive Intelligence made news earlier this week when its reseller partner, Altivon, announced that American Advisors Group, which specializes in reverse mortgages for senior homeowners, is now using Interactive Intelligence’s all-in-one contact center platform, Customer Interaction Center, to improve its customer service.

The company also made news recently when it announced that had been honored by Frost & Sullivan with a 2009 North American Product Differentiation Award for its new communications-based process automation solution, Interaction Process Automation, or IPA.

Patrick Barnard is a contributing writer for TMCnet. To read more of Patrick’s articles, please visit his columnist page.


Article comments powered by Disqus

Related Contact Center Solutions Articles

Altocloud Jumps in the Smyths Toys Toybox to Bolster E-Commerce Presence

Those not immediately familiar with Smyths Toys can be forgiven, particularly if they don't live in the U.K or in Ireland, where Smyths Toys has at last report 80 stores to its credit. But Smyths Toys might well be easier find thanks to a new connection with Altocloud, which will bolster Smyths Toys' online presence and make e-commerce that much easier to carry out. [ Read More ]
04/22/2015

US Contact Center Jobs Continued to Increase in the First Quarter of 2015

The number of new U.S. contact center jobs was on the rise in the first quarter of this year, according to a jobs4america report. [ Read More ]
04/21/2015

Xerox in Gartner's Leaders Quadrant for Third Straight Year on the Strength of its BPO Services

Gartner recently announced that as a result of its research and evaluation, Xerox's performance in business process outsourcing (BPO) had placed it in the Leaders Quadrant for that industry for 2014. It marks the third straight year that Xerox has received such recognition. [ Read More ]
04/15/2015

Evariant Delivers More Data Driven Solutions for the Healthcare Industry

With so much information at their disposal, service providers are offering solutions that make sense of all this data while combining different products and services to improve the overall operations of healthcare providers. The new release by Evariant looks to use big data and analytics to improve the experience of patients, physicians and employers with contact center solution for real-time engagement and mobile Physician Relationship Management app. [ Read More ]
04/13/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!