Contact Center Solutions Featured Article

September 16, 2009

Contact Center Solutions Provider Interactive Intelligence Names Richard G. Halperin to its Board of Directors

By Patrick Barnard

Group Managing Editor, TMCnet

Interactive Intelligence (News - Alert), a provider of contact center and corporate IP telephony systems, has elected Richard G. Halperin, former CEO of JBA International, to its board of directors.

Halperin, who has more than 30 years of sales and management experience working for large technology companies, served as CEO of JBA International, with responsibility for the America's division, from 1991 to 1998. Under his leadership the America's division grew revenue from $9 million to $165 million and had a successful IPO in 1994.

Prior to that he served as vice president for System Software Associates, where he was responsible for the company’s U.S. and international sales, services and marketing. During his tenure from 1985 to 1989 the company grew its application software revenue from $4 million to $95 million, was consistently profitable, and successfully went public in 1987.

Before joining SSA, Halperin was Wang Laboratories’ area director responsible for sales, support and administrative operations covering nine Midwestern states.

Halperin has also served on the board of directors for Story Inc., JBA International, Advanced Graphical Applications, Airborne Control Technologies, Made2Manage, Coherent Networks International, Epigraph and multiple SSA affiliates. He is currently a member of the International Society of Philosophical Enquiry. He holds a bachelors degree in business administration from Northwestern University.

Interactive Intelligence made news earlier this week when its reseller partner, Altivon, announced that American Advisors Group, which specializes in reverse mortgages for senior homeowners, is now using Interactive Intelligence’s all-in-one contact center platform, Customer Interaction Center, to improve its customer service.

The company also made news recently when it announced that had been honored by Frost & Sullivan with a 2009 North American Product Differentiation Award for its new communications-based process automation solution, Interaction Process Automation, or IPA.

Patrick Barnard is a contributing writer for TMCnet. To read more of Patrick’s articles, please visit his columnist page.

Edited by Michael Dinan

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