Contact Center Solutions Featured Article

Telefónica O2 Czech Republic, a fixed and mobile operator in Central and Eastern Europe, has deployed Oracle Communications Unified Inventory Management "as part of its business support system and operations support system architecture," according to Oracle officials.

With multiple existing in-house and third-party inventory systems, Telefónica O2 Czech Republic officials say, they were looking to "define, manage and unify" their customer services and associated logical resources, such as phone numbers and IP addresses, and physical resources -- switches and routers, etc., to reduce service introduction times and automate service fulfillment.

“The growing complexity of contemporary IP services was challenging our ability to launch and deliver services,” said Tomas Prokopik, business planning and performance manager, Telefónica O2, Czech Republic.

The project included Oracle’s Siebel CRM integrated with Oracle Communications Order and Service Management and Oracle Communications Service Activation. It isn't the first project Oracle has successfully completed in the Czech Republic.

Telefónica O2 Czech Republic officials say the move helped them get a 62 percent reduction in the time needed to design and launch new converged fixed and mobile services and a 47 percent reduction in the time needed to deliver broadband services.

Earlier this month, TMC reported that Oracle announced the extension of the Oracle Validated Configurations program to include Oracle VM server virtualization software, "enabling customers to deploy virtualized environments and optimize data center resources."

Additionally, according to Oracle officials at the time, a new Oracle Linux Kit was made available, including Oracle VM which allows end-users to create their own validated configurations.

The Validated Configurations are billed as providing faster, and lower-cost deployment of Linux and Oracle VM products in the enterprise. The program offers validated architectures, with what Oracle officials describe as "documented best practices for software, hardware, storage, and network components."