Contact Center Solutions Featured Article

INX Recognized as Cisco Unified Contact Center Enterprise Provider

July 23, 2009

INX has been recognized as an advanced technology provider of Cisco’s (News - Alert) Unified Contact Center Enterprise solution.
 
This enterprise level contact center solution from Cisco helps enterprises smoothly integrate inbound and outbound voice applications with Internet applications. Thanks to this integration, a single agent can support multiple interactions simultaneously regardless of which communications channel the customer has chosen.
 
Cisco said it understands that each interaction is unique and requires individualized service. Thus it provides contact center solutions to manage customer interactions based on almost any contact attribute.
 
This certification is complimentary with INX’s (News - Alert) service offering to their enterprise clients, according to Jon Groves, vice president of professional services for INX, in a statement.
 
“INX has the ability to provide a comprehensive solution from contact centers to customized voice application development and integration,” he said.
 
Cisco Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration, and multichannel contact management over an IP infrastructure.
 
By combining multichannel automatic call distributor functionality with IP telephony in a unified solution, it helps an enterprise level company rapidly deploy a distributed contact center infrastructure.
 
INX is a U.S. provider of IP communications and data center solutions for enterprise organizations. The company was in news earlier this week when it acquired AdvancedNetworX, a Cisco Systems (News - Alert) silver partner with advanced certifications in security and unified communications.
 
The acquisition will create a presence for INX in the mid Atlantic region and will operate as INX’s North Carolina Operations.
 
Don't forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents, which are free to registered users

Anuradha Shukla is a contributing editor for TMCnet. To read more of Anuradha’s article, please visit her columnist page.

Edited by Amy Tierney

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review: Interactive Intelligence, Avaya and WebRTC

The Contact Center Solutions Community this week had a case of the pre-holiday need to spend a little time going shopping, literally and figuratively. However, the pre-holiday season by no means meant a lack of some seriously interesting news from the industry. [ Read More ]
12/20/2014

Interactive Intelligence Celebrates 20th Anniversary

For most of the members of the Contact Center Solutions Community, it might be hard to remember a time when our community host Interactive Intelligence was not a significant player in the industry. However, as someone who has been around a bit longer, it seems like only yesterday that I started becoming intrigued with the activities of this company, which chose as its headquarters the unlikely location of Indianapolis, IN. [ Read More ]
12/19/2014

Spoken Communications to Power Avaya Hybrid Cloud Solution for Contact Centers

Avaya adds hybrid option for contact center transformation powered by Spoken Communications. [ Read More ]
12/19/2014

WebRTC Support on SIP PBX Highlights use for Omnichannel Interactions

2015 is going to highlight how and why WebRTC, SIP and Contact Centers are perfect together. [ Read More ]
12/19/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!