Contact Center Solutions Featured Article

July 23, 2009

INX Recognized as Cisco Unified Contact Center Enterprise Provider

By Anuradha Shukla

TMCnet Contributor

INX has been recognized as an advanced technology provider of Cisco’s (News - Alert) Unified Contact Center Enterprise solution.

This enterprise level contact center solution from Cisco helps enterprises smoothly integrate inbound and outbound voice applications with Internet applications. Thanks to this integration, a single agent can support multiple interactions simultaneously regardless of which communications channel the customer has chosen.

Cisco said it understands that each interaction is unique and requires individualized service. Thus it provides contact center solutions to manage customer interactions based on almost any contact attribute.

This certification is complimentary with INX’s (News - Alert) service offering to their enterprise clients, according to Jon Groves, vice president of professional services for INX, in a statement.

“INX has the ability to provide a comprehensive solution from contact centers to customized voice application development and integration,” he said.

Cisco Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration, and multichannel contact management over an IP infrastructure.

By combining multichannel automatic call distributor functionality with IP telephony in a unified solution, it helps an enterprise level company rapidly deploy a distributed contact center infrastructure.

INX is a U.S. provider of IP communications and data center solutions for enterprise organizations. The company was in news earlier this week when it acquired AdvancedNetworX, a Cisco Systems (News - Alert) silver partner with advanced certifications in security and unified communications.

The acquisition will create a presence for INX in the mid Atlantic region and will operate as INX’s North Carolina Operations.

Don't forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents, which are free to registered users

Anuradha Shukla is a contributing editor for TMCnet. To read more of Anuradha’s article, please visit her columnist page.

Edited by Amy Tierney

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