Contact Center Solutions Featured Article

CRMfusion Releases Duplication Prevention Software for Salesforce CRM

June 30, 2009

Toronto, Canada-based CRMfusion Inc. has reportedly made available DupeBlocker 2.0 on the Salesforce AppExchange. Enterprise-capable and fully integrated with the Force.com platform, the solution prevents duplication of records - leads, accounts and contacts – in real time. The company claims the solution will be a perfect accompaniment for CRMfusion's existing Salesforce data quality tools, DemandTools and PeopleImport.

The system installs directly into Salesforce via the AppExchange and works from within the Salesforce interface. Administrators can use the solution to create custom duplicate searching options. They can also define how the system should act when it finds a duplicate record. They can specify actions such as blocking the duplicate completely, allowing the duplicate to be added but displaying a warning message, or merging the records together but allowing the user to control which fields are used from the two records.

However, if the administrators wish not to customize the tool, they can utilize the pre-defined scenarios built on the same matching algorithms CRMfusion's DemandTools uses to match mismatched data.

"Until now, deduplication tools had to run batches of data after it had already been entered, causing unnecessary work for Salesforce users and running the risk of leaving duplicate records in the system," stated Mark Esdale, vice president of business development for CRMfusion, in a release. "But DupeBlocker 2.0 prevents those duplicate records from ever being entered into Salesforce. It will save administrators countless hours of deduplicating data."

CRMfusion is offering a 30-day unlimited free trial of DupeBlocker 2.0. The solution can be downloaded from the AppExchange here.

CRMfusion specializes in third-party software that works largely with Salesforce CRM other cloud-computing companies. Through its Salesforce applications, CRMfusion caters to more than 2,500 clients. In addition to DupeBlocker 2.0, CRMfusion boasts other successful applications such as DemandTools, PeopleImport and EzDeDupe.

Force.com is a recognized enterprise platform for building and running business applications in the cloud. It powers the Salesforce CRM applications, more than 800 ISV partner applications like those from CODA and Fujitsu (News - Alert), and more than 100,000 custom applications used by salesforce.com's 55,400 customers such as Japan Post, Kaiser Permanente, KONE and Sprint (News - Alert) Nextel. Through the Force.com AppExchange marketplace, it is easy to share and distribute applications to the entire cloud computing community.  
 

Divya Narain is a contributing editor for TMCnet. To read more of Divya’s articles, please visit her columnist page.

Edited by Patrick Barnard

Article comments powered by Disqus

Related Contact Center Solutions Articles

jobs4america Records 16,080 Net New US Contact Center Jobs Created in Q3

jobs4america is a coalition of forward-looking business leaders committed to creating jobs in America. [ Read More ]
10/21/2014

Dialogic IMG 2020 Now Avaya Compliant

Dialogic Inc., a Network Fuel company, recently announced that its IMG 2020 Integrated Media Gateway is now Avaya compliant. The solution is now compatible with Avaya Aura Experience Portal 7.0, Avaya Aura Communication Manager6.3 and Avaya Aura Session Manager 6.3 as an integrated media gateway. [ Read More ]
10/21/2014

Sitel to Create 300 New Jobs

Sitel, a global customer care provider, recently announced its plans to strengthen the staff at its customer care call center in Hamilton, Alabama. The company will hire 300 professionals to offer inbound customer support for its new client. [ Read More ]
10/21/2014

Cost Savings or Customer Experience? It Doesn't Have to be a Choice

It's a simple fact - customers expect quality. They expect things to work. They expect not to have problems. That said, most accept they may encounter issues from time to time but, when they do, they expect quick and easy resolution. In other words, they expect your customer service to work. "Work," though, may mean very different things in terms of having appropriate resolution mechanisms in place, depending largely on the personal preferences of the customer. [ Read More ]
10/20/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!