Contact Center Solutions Featured Article

TORO Picks NEC for Customer Service Help

June 19, 2009

NEC (News - Alert) Unified Solutions has announced that TORO National Support Network is using NEC’s UC for Business product to handle customer service.

TORO NSN’s (News - Alert) call center handles troubleshooting and maintenance for customers using TORO’s turf irrigation computer systems.
 
TORO chose NEC’s UC for Business unified communications application, according to TORO officials, to "enhance the NSN contact center’s performance and reporting capabilities."
 
The product streamlines administration and allows the company to handle the real-time demands of its call center.

In addition to providing advanced contact center functionality, NEC’s deployment at TORO NSN offers unified messaging, mobility and desktop telephony applications.
 
Desktop monitoring software allows TORO NSN to supervise incoming calls and prioritize those that need to be addressed immediately.

“By choosing the UNIVERGE SV8300 and UCB, TORO NSN is providing its call center employees with the tools they need to make decisions and respond to customers quickly and knowledgeably,” says Larry Levenberg (News - Alert), vice president and general manager, National Channel for NEC.
 
TMC's Patrick Barnard reported that NEC Unified Solutions introduced a new IP-based unified communications system designed for the hospitality industry.

With UNIVERGE Sphericall for Hospitality, Barnard wrote, "hotel operators can improve operations and cut costs while at the same time wowing their guests and earning repeat business."

The 100-percent software-based solution, Barnard wrote, built on NEC’s Sphericall enterprise softswitch platform, delivers a slew of advanced features that will boost staff productivity including unified messaging for email, voicemail and fax; click-to-dial calling and conferencing; and presence with IM and texting capabilities.

The product "integrates out-of-the-box with leading property management systems and third-party hospitality in-room telephone handsets providers -- plus it can be integrated with a broad range of other business applications. Because the system is standards-based, it can sit on industry-standard servers and IP terminals, thus enabling hotels to easily expand and reconfigure the system as they add new locations," he reported.


David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.

Edited by Stefania Viscusi

Article comments powered by Disqus

Related Contact Center Solutions Articles

Golden Gate BPO Solutions Partners with NETCAST BPO Services

When it comes to business process outsourcing (BPO) while many parts of the world are gaining traction as places to locate facilities, India and the Philippines because of their large English-speaking talent pools remain the dominant BPO places to operate. This is particularly true for companies whose majority of customers require support in English. [ Read More ]
05/21/2015

AMC Technology Contact Canvas Integrates Contact Center Apps to Microsoft Dynamics CRM

In recognition of the value-added of CRM integration with contact center capabilities, enterprise and contact center application integration software specialists AMC Technology has announced it has telephony enabled Microsoft CRM 2013 and 2015 through its Contact Canvas platform. The AMC platform allows customers to integrate business apps and communications across the enterprise, from contact center agents to knowledge workers and mobile staff. [ Read More ]
05/21/2015

Lazy Dog Restaurants Partners with RRT On Takeout Management Solution

When it comes to the business world, customer satisfaction is the real currency that keeps a company going. This is true whether talking about a retail or restaurant or a call center. Lazy Dog Restaurant and Bar just announced it is taking the next step in increasing its customer service approach thanks to an agreement with Restaurant Revolution Technologies. The agreement will allow Lazy Dog to implement an innovative takeout order management solution that is going to be supported by the compan… [ Read More ]
05/12/2015

Boston Retail Partners' Survey Reveals 87 Percent Plan on Using Gamification

The latest survey from Boston Retailers Partners reveals retailers are implementing customer relationship management (CRM) solutions as a key enabler to influencing customers. And gamification has become an important tool as part of the CRM deployment. [ Read More ]
05/12/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!