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Knoa Software, a provider of end-user experience and performance management software, has reportedly expanded its family of Experience and Performance Management solutions for corporate software applications.

 

The latest release includes Version 5.5 of Knoa Experience and Performance Manager (EPM) and offers total monitoring coverage of end-user behavior and experience across enterprise applications including SAP, Oracle E-Business Suite, Oracle Siebel CRM, JD Edwards, PeopleSoft Enterprise Suite, Amdocs, as well as other major application vendors and custom applications.

 

According to the company, the new version of EPM monitors application execution at the end-user level, and provides precise metrics about the user experience as well as measurements on how effectively people execute when working with enterprise applications.

 

“The focus of Version 5.5 is proactive resolution,” said Lori Wizdo, vice president of Marketing for Knoa Software. 

 

“Knoa EPM 5.5 introduces advanced end-user analytics, the most comprehensive alerting available in the performance management industry and enhanced correlation and analysis capabilities – all of which enable customers to quickly turn the Knoa end-user and application performance metrics into proactive remediation initiatives to both improve performance and reduce costs,” said Wizdo.

 

The proactive management capabilities of Knoa EPM 5.5 offers value for both IT and business management and include dynamics Base-lining which generates performance baselines from historical trends to automatically identify instances where performance is trending downwards.

 

Targeted Alerting enables pinpoint alerting on any captured metric for any combination of user groups/transactions/processes. The granularity with which alerts can be configured enables the delivery of exceptionally actionable information, said the company.

 

Additionally, the correlated Analytics dashboards make it easy to compare values for sets of related metrics. The Dashboards is stated to generate dynamic views of key performance indicators and identify “top offenders.”

 

Moreover, its dynamic benchmarking provides the ability to define two timeframes and compare all Knoa EPM metrics across those time frames. This analysis helps identify performance changes after application upgrades, expansions, environmental changes or proactive remediation programs.

 

"With this new release, Knoa once again advances end-user experience management," said Dennis Drogseth, vice president, Enterprise Management Associates.