Contact Center Solutions Featured Article

June 11, 2009

South Yorkshire Police Select Axios for IT

By Anil Sharma

TMCnet Contributor

Axios Systems, a provider of strategic IT Service Management solutions, reportedly will provide South Yorkshire Police – the thirteenth largest of the 44 police forces within England, Wales and Northern Ireland – with its so-called “assyst” solution to control more than 5,000 assets and increase the availability of its services.

According to Axios officials, the police intend to use its resources more effectively with assyst and improve IT performance.

The Information Systems Department are currently adopting ITIL practices – a new mandatory requirement from the National Policing Improvements Agency (NPIA) – and are looking to use them to improve efficiency.

The National Policing Improvement Agency has emphasized the importance of the issues surrounding governance and best practice standards in IT.

Each constabulary in the United Kingdom is being advised to develop and manage its IT systems in accordance with industry best practices and to deliver business aligned services. The NPIA has chosen ITIL as the framework for best practice IT Service Management, and from this, the Information Systems Strategy for the Police Service has imposed a minimum standard to which all constabularies must reach, based on this framework.

“With the new NPIA directive in mind we knew that assyst was the best product for our requirements. As well as being fully ITIL aligned, we were shown by Axios consultants exactly how the solution would work for us. With the comprehensive consulting we received from Axios, we feel like engineers of the system and feel confident about running it ourselves,” said Robert Robinson, communications manager at South Yorkshire Police,

In April, Axios announced signing a new partnership agreement with DataCenter to boost its reach in Finland.

Under the agreement, DataCenter will act as an implementation partner and reseller for Axios.

Axios’ globally recognized ITSM software, assyst is a strong addition to the portfolio of products and services DataCenter delivers across Finland.

The assyst solution is also available as Software-as-a-Solution.

The combination of assyst and DataCenter’s local expertise offers Finnish companies an unparalleled solution with which they are able to increase IT efficiency, better align IT Services with business needs, and achieve greater and faster return on investment from their IT infrastructure.

Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users.

Anil Sharma is a contributing editor for TMCnet. To read more of Anil’s articles, please visit his columnist page.

Edited by Michael Dinan

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