Contact Center Solutions Featured Article

DT Credit Corp. Opens New Fort Worth Call Center; Creates Jobs

June 08, 2009

Not all news is dismal for the auto sales and finance industry. In fact, the growth in this area for one company has led to expansion and the creation of jobs.
 
Aleshia Howe reported in the Fort Worth Business Press that the Phoenix, Arizona-based company, DT Credit Corp., has opened a new call center in the Fort Worth area.

As a result of this new call center, more than 100 jobs have been created for North Texas residents. DT Credit Corp., an auto sales and finance company, has been experiencing growth, despite the sluggish economy and the dismal outlook for the auto industry.

The company offers used car and financing for people with credit that is less than perfect. DT Credit Corp. opened its CentrePort Business Park call center in West Fort Worth in early May to put more people into positions to handle collections for the company.

Part of the DriveTime group of companies, DT Credit Corp. leased 31,000 square feet of space for the center at 15001 FAA Blvd. DT Credit. The Fort Worth Chamber of Commerce announced the new center June 3.

“This is another huge win for the city of Fort Worth, which continues to see a high level of economic development interest and activity, despite the current economy,” said David Berzina, executive vice president of economic development for the Fort Worth Chamber of Commerce, in a release. 

“DT Credit Corporation’s expansion into Fort Worth will not only create jobs and build on our city’s economic vitality, but will also enhance the quality of life for our businesses and residents.”

This business park is located just south of the Dallas/Fort Worth International airport and houses a variety of entities, including offices, call centers and distribution hubs to support such companies as CUNA, American Airlines and DFW Marriot South.

The Economic and Community Development Department of Fort Worth estimated in March 2008 that the CentrePort Business Park created an economic impact estimated at $2.16 billion for the local economy. This boost is the result of employment and sales tax revenue.

DT was founded in 1992 as the Ugly Ducking Rent-A-Car with two dealerships in Tucson, Arizona. The company went public in 1996 and private in 2002 when it re-branded itself as DriveTime.

Today, the company operates 13 inspection and reconditioning centers in 10 states and 19 metropolitan areas. The Fort Worth facility was established with room for expansion, although no changes are in the company’s immediate plans.

Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan’s articles, please visit her columnist page.

Edited by Stefania Viscusi

Article comments powered by Disqus

Related Contact Center Solutions Articles

Interactive Intelligence Named a Top 10 Place to Work for in Indianapolis

It seems like the end of the year needs to get here faster. The reason is Contact Center Solutions Community sponsor Interactive Intelligence may run out of space at its headquarters in Indianapolis, IN because of the recognition the company has received in just the past few weeks. [ Read More ]
12/16/2014

Frontier Communications Adding to Bi-Lingual Customer Service

As has been noted in several postings in TMCnet's contact center solutions community, being able to offer multi-lingual, but importantly in the U.S. bi-lingual customer care with Spanish as the second language, has become critical in almost every vertical market. Indicative of this is the announcement from TMC's home state, dominant service provider Frontier Communications has announced it will add 25 employees to its Connecticut contact center. The reason for the expansion is to provide support… [ Read More ]
12/15/2014

Rush Enterprises Grow Dealership and Contact Center Network

One of the reasons the contact center solutions business has been and will continue to be robust is rather obvious, i.e., as companies grow they need to grow their ability to provide great customer experiences both physically and virtually. An example of this comes from Texas-based Rush Truck Centers (RTC), the dealership arm of $3.4 billion conglomerate Rush Enterprises. It has announced that not only is it expanding its footprint in Florida and Texas, but at the same time it will be adding to … [ Read More ]
12/15/2014

Contact Center Solutions Week in Review: Interactive Intelligence, Google and Avaya

Contact Center Solutions Community news and ingights including the growing importance of WebRTC. [ Read More ]
12/13/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!