Contact Center Solutions Featured Article

June 08, 2009

DT Credit Corp. Opens New Fort Worth Call Center; Creates Jobs


Not all news is dismal for the auto sales and finance industry. In fact, the growth in this area for one company has led to expansion and the creation of jobs.
 
Aleshia Howe reported in the Fort Worth Business Press that the Phoenix, Arizona-based company, DT Credit Corp., has opened a new call center in the Fort Worth area.

As a result of this new call center, more than 100 jobs have been created for North Texas residents. DT Credit Corp., an auto sales and finance company, has been experiencing growth, despite the sluggish economy and the dismal outlook for the auto industry.

The company offers used car and financing for people with credit that is less than perfect. DT Credit Corp. opened its CentrePort Business Park call center in West Fort Worth in early May to put more people into positions to handle collections for the company.

Part of the DriveTime group of companies, DT Credit Corp. leased 31,000 square feet of space for the center at 15001 FAA Blvd. DT Credit. The Fort Worth Chamber of Commerce announced the new center June 3.

“This is another huge win for the city of Fort Worth, which continues to see a high level of economic development interest and activity, despite the current economy,” said David Berzina, executive vice president of economic development for the Fort Worth Chamber of Commerce, in a release. 

“DT Credit Corporation’s expansion into Fort Worth will not only create jobs and build on our city’s economic vitality, but will also enhance the quality of life for our businesses and residents.”

This business park is located just south of the Dallas/Fort Worth International airport and houses a variety of entities, including offices, call centers and distribution hubs to support such companies as CUNA, American Airlines and DFW Marriot South.

The Economic and Community Development Department of Fort Worth estimated in March 2008 that the CentrePort Business Park created an economic impact estimated at $2.16 billion for the local economy. This boost is the result of employment and sales tax revenue.

DT was founded in 1992 as the Ugly Ducking Rent-A-Car with two dealerships in Tucson, Arizona. The company went public in 1996 and private in 2002 when it re-branded itself as DriveTime.

Today, the company operates 13 inspection and reconditioning centers in 10 states and 19 metropolitan areas. The Fort Worth facility was established with room for expansion, although no changes are in the company’s immediate plans.

Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan’s articles, please visit her columnist page.

Edited by Stefania Viscusi


Related Contact Center Solutions Articles

    Avaya is Now a Member of Open Visual Communications Consortium

    Avaya, a provider of business collaboration and communications solutions, joined the Open Visual Communications Consortium (OVCC), a non-profit organization of worldwide communications technology companies working together to enable video collaboration across any network, vendor platform and device. [ Read More ]
    05/23/2013

    Are You Using Key Performance Indicators of the Past in a Next-Gen Contact Center?

    As the economy continues to lag (along with consumer confidence), many companies are finding it more important than ever before to retain the customers they have. In a commoditized world, smart companies understand that the best way to differentiate themselves from competitors is by offering top-notch multichannel customer service. [ Read More ]
    05/23/2013

    Contact Solutions Deploys AnyPresence to Develop Mobile Customer Service Apps

    In an effort to create next generation mobile customer service applications (apps), Contact Solutions, a provider of on-demand contact automation solutions and hosted interactive voice response (IVR) in North America, has deployed an enterprise mobile development platform - AnyPresence. [ Read More ]
    05/23/2013

    SYNETY Announces Integration of CloudCall with GoldMine CRM

    Users of GoldMine CRM will now be able to access telephony functions directly from within GoldMine. To provide this capability, Synety has announced integration of its on-demand business telephony application, CloudCall with GoldMine CRM, which will allow GoldMine users to use CloudCall by doing a regular upgrade of the CRM software. [ Read More ]
    05/22/2013

FOLLOW US

Contact Center Solutions Glossary of Terms

Featured Whitepaper

    Microsoft® Lync® in the Contact Center: Integrating with Customer Interaction Center™ to Provide a Barrier‐free Customer Experience To implement contact center functionality, organizations using Microsoft Lync Server 2010 can follow the unified communications blueprint of open standards interoperability and integrate to a contact center solution of their choice. Customer Interaction Center (CIC) from Interactive Intelligence is a proven best of breed contact center solution that merits consideration ...

Featured Success Story

    Contact Center Solutions Featured Success Story
    Interactive Intelligence all-in-one IP communications software suite integrated with Microsoft Lync helps Bentley save $200,000 annually.

Featured Product Demo

    Contact Center Solutions Interaction Analyzer™
    Interaction Analyzer™
    Real-time word and phrase spotting. Alerting. Analytics. Scoring. Coaching. Watch how Interaction Analyzer turns every moment, of every past and present call, into data that lets you deliver an exceptional customer experience.

Featured Resources