Contact Center Solutions Featured Article

DT Credit Corp. Opens New Fort Worth Call Center; Creates Jobs

June 08, 2009

Not all news is dismal for the auto sales and finance industry. In fact, the growth in this area for one company has led to expansion and the creation of jobs.
 
Aleshia Howe reported in the Fort Worth Business Press that the Phoenix, Arizona-based company, DT Credit Corp., has opened a new call center in the Fort Worth area.

As a result of this new call center, more than 100 jobs have been created for North Texas residents. DT Credit Corp., an auto sales and finance company, has been experiencing growth, despite the sluggish economy and the dismal outlook for the auto industry.

The company offers used car and financing for people with credit that is less than perfect. DT Credit Corp. opened its CentrePort Business Park call center in West Fort Worth in early May to put more people into positions to handle collections for the company.

Part of the DriveTime group of companies, DT Credit Corp. leased 31,000 square feet of space for the center at 15001 FAA Blvd. DT Credit. The Fort Worth Chamber of Commerce announced the new center June 3.

“This is another huge win for the city of Fort Worth, which continues to see a high level of economic development interest and activity, despite the current economy,” said David Berzina, executive vice president of economic development for the Fort Worth Chamber of Commerce, in a release. 

“DT Credit Corporation’s expansion into Fort Worth will not only create jobs and build on our city’s economic vitality, but will also enhance the quality of life for our businesses and residents.”

This business park is located just south of the Dallas/Fort Worth International airport and houses a variety of entities, including offices, call centers and distribution hubs to support such companies as CUNA, American Airlines and DFW Marriot South.

The Economic and Community Development Department of Fort Worth estimated in March 2008 that the CentrePort Business Park created an economic impact estimated at $2.16 billion for the local economy. This boost is the result of employment and sales tax revenue.

DT was founded in 1992 as the Ugly Ducking Rent-A-Car with two dealerships in Tucson, Arizona. The company went public in 1996 and private in 2002 when it re-branded itself as DriveTime.

Today, the company operates 13 inspection and reconditioning centers in 10 states and 19 metropolitan areas. The Fort Worth facility was established with room for expansion, although no changes are in the company’s immediate plans.

Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan’s articles, please visit her columnist page.

Edited by Stefania Viscusi

Article comments powered by Disqus

Related Contact Center Solutions Articles

Case Study: A Web-based Forecasting Solution for Sizeable Contact Centers

Technological advances over the past decade have led to an explosion of data. Companies across all industries are working hard to learn how to harness this data to improve their business operations and run more efficiently. This is the same story for the contact center solutions community - using data effectively can help with workload management and staffing optimization. The case study below demonstrates how two companies, Fourworkx and Shinetech Software, worked together to move workforce man… [ Read More ]
10/24/2014

Westpac Relies on Teradata Insights to Enhance Customer Experience

Australian bank Westpac selects Teradata solutions to get better insights for improving customer experience. [ Read More ]
10/24/2014

No Missing Links with Interactive Intelligence Lync Integration

There can be little denying that the Holy Grail for enhancing customer experiences is to absolutely ensure that the right people have the right tools at the right time to efficiently and effectively respond to customers in real-time. This is the reason so much attention and investment by vendors and their customers alike is being placed on omni-channel capabilities. [ Read More ]
10/24/2014

FCC Issues Report on April 911 Outage

911 service are one of those things that people expect to be there when they need it. An outage in April of this year knocked out 911 service to 11 million people, and the Federal Communications Commission has released a damning report, according to Threatpost. [ Read More ]
10/23/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!