Contact Center Solutions Featured Article

China's Hubei Telecom Selects Amdocs CRM and BSS Systems

June 02, 2009

Hubei Telecom, a unit of China Telecom Group operating in Hubei province, has selected and deployed Amdocs as part of a comprehensive project to upgrade its business support systems (BSS).

Hubei Telecom's BSS deployment is a first step for China Telecom to support both prepaid and postpaid, wireless and wireline subscribers across the Hubei province.

Amdocs (News - Alert) officials say the company’s billing and customer relationship management (CRM) products will enable Hubei Telecom to have a single view of customer interactions, which will drive service efficiency and surface cross-selling and marketing opportunities, ultimately improving revenue, reducing operational costs, and improving the customer experience.

Officials believe that the Amdocs billing and CRM applications, including an online charging component that enables real-time credit control, will help Hubei Telecom to create a unified system with which to serve its 17 network areas, as well as increased capacity to accommodate more users on its network, improve credit control, and service customer queries more efficiently.

Thanks to the pact, Hubei Telecom's 15 million customers will now be able to access real-time billing with a user-friendly self-service interface for an enhanced customer experience.

Amdocs is a provider of customer experience systems. It claims that its solutions help businesses execute their strategies and achieve service, operational and financial excellence.

Amdocs recently announced that SmartTrust, a Swedish provider of SIM and device management software for mobile operators worldwide,  has upgraded its service assurance solution to Amdocs CES (News - Alert) – CRM 7.5 software.

The Amdocs service assurance solution offers SmartTrust a system for providing its customers with around the clock support, regardless of the communication channel – email, phone or Web – and geographical location. With integrated business processes and improved workflow management, SmartTrust (News - Alert) can now respond more efficiently to SLA issues and proactively identify ways to improve quality of service, allowing it to retain and grow valuable customers by providing a superior level of service.

Anil Sharma is a contributing editor for TMCnet. To read more of Anil’s articles, please visit his columnist page.

Edited by Patrick Barnard

Article comments powered by Disqus

Related Contact Center Solutions Articles

Altocloud Jumps in the Smyths Toys Toybox to Bolster E-Commerce Presence

Those not immediately familiar with Smyths Toys can be forgiven, particularly if they don't live in the U.K or in Ireland, where Smyths Toys has at last report 80 stores to its credit. But Smyths Toys might well be easier find thanks to a new connection with Altocloud, which will bolster Smyths Toys' online presence and make e-commerce that much easier to carry out. [ Read More ]
04/22/2015

US Contact Center Jobs Continued to Increase in the First Quarter of 2015

The number of new U.S. contact center jobs was on the rise in the first quarter of this year, according to a jobs4america report. [ Read More ]
04/21/2015

Xerox in Gartner's Leaders Quadrant for Third Straight Year on the Strength of its BPO Services

Gartner recently announced that as a result of its research and evaluation, Xerox's performance in business process outsourcing (BPO) had placed it in the Leaders Quadrant for that industry for 2014. It marks the third straight year that Xerox has received such recognition. [ Read More ]
04/15/2015

Evariant Delivers More Data Driven Solutions for the Healthcare Industry

With so much information at their disposal, service providers are offering solutions that make sense of all this data while combining different products and services to improve the overall operations of healthcare providers. The new release by Evariant looks to use big data and analytics to improve the experience of patients, physicians and employers with contact center solution for real-time engagement and mobile Physician Relationship Management app. [ Read More ]
04/13/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!