Contact Center Solutions Featured Article

China's Hubei Telecom Selects Amdocs CRM and BSS Systems

June 02, 2009

Hubei Telecom, a unit of China Telecom Group operating in Hubei province, has selected and deployed Amdocs as part of a comprehensive project to upgrade its business support systems (BSS).

Hubei Telecom's BSS deployment is a first step for China Telecom to support both prepaid and postpaid, wireless and wireline subscribers across the Hubei province.

Amdocs (News - Alert) officials say the company’s billing and customer relationship management (CRM) products will enable Hubei Telecom to have a single view of customer interactions, which will drive service efficiency and surface cross-selling and marketing opportunities, ultimately improving revenue, reducing operational costs, and improving the customer experience.

Officials believe that the Amdocs billing and CRM applications, including an online charging component that enables real-time credit control, will help Hubei Telecom to create a unified system with which to serve its 17 network areas, as well as increased capacity to accommodate more users on its network, improve credit control, and service customer queries more efficiently.

Thanks to the pact, Hubei Telecom's 15 million customers will now be able to access real-time billing with a user-friendly self-service interface for an enhanced customer experience.

Amdocs is a provider of customer experience systems. It claims that its solutions help businesses execute their strategies and achieve service, operational and financial excellence.

Amdocs recently announced that SmartTrust, a Swedish provider of SIM and device management software for mobile operators worldwide,  has upgraded its service assurance solution to Amdocs CES (News - Alert) – CRM 7.5 software.

The Amdocs service assurance solution offers SmartTrust a system for providing its customers with around the clock support, regardless of the communication channel – email, phone or Web – and geographical location. With integrated business processes and improved workflow management, SmartTrust (News - Alert) can now respond more efficiently to SLA issues and proactively identify ways to improve quality of service, allowing it to retain and grow valuable customers by providing a superior level of service.

Anil Sharma is a contributing editor for TMCnet. To read more of Anil’s articles, please visit his columnist page.

Edited by Patrick Barnard

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