Contact Center Solutions Featured Article

Aplicor Contact Center Product Suite Awarded Product of the Year

April 22, 2009

Technology Marketing Corporation’s Unified Communications magazine recently awarded Contact Center product suite from Aplicor, a software publisher of online ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) business software applications, with a "2008 Product of the Year" award.
TMC’s (News - Alert) Unified Communications magazine’s Product of the Year award is presented to those companies whose products excel in technological innovation and application refinement.
Aplicor’s Contact Center product suite, which is a CRM & ERP software solution, was recently upgraded with new capabilities, including mobile & wireless delivery, offline processing, Computer Telephony Integration (CTI (News - Alert)) and on-demand support for VoIP call centers.
"This recognition emphasizes our focus on consistently meeting customer needs," said David Anbari, Aplicor Director of Client Services.
According to Aplicor, its CRM application facilitates clients to enhance marketing effectiveness; increases sales win rates; increases customer share; decrease customer churn and offers a real-time view of customer relationships across the organization.
Also, the company said their ERP application offers integrated back office financial accounting, project accounting, distribution, manufacturing and human resource software solutions.
Aplicor said that its software solution is a hosted, integrated, wireless and Web-based CRM software suite which includes sales force automation, marketing automation, project office and customer support.
Rich Tehrani (News - Alert), president and group editor-in-chief of Unified Communications, TMC, said, "Unified Communications magazine bestows the Product of the Year Award to companies that have demonstrated excellence in technological advancement and application refinements. Winners have demonstrated to the editors of Unified Communications (News - Alert) that their products or services have gone the extra mile to help improve both the customer experience and the ROI for the companies that use them."

Jayashree Adkoli is a contributing editor for TMCnet. To read more of Jayashree's articles, please visit her columnist page.

Edited by Stefania Viscusi

Article comments powered by Disqus

Related Contact Center Solutions Articles

Micromax Invest in Brocade Ethernet to Power New Virtualized Data Center

Micromax Informatics, an India-based mobile handset manufacturer is, according to an IDC research, one of the Indian vendors that has powered the Indian smartphone market surge in 2013. With 16 percent market share in India and a strong presence in neighboring South Asian countries, the company is giving multinational mobile companies like Nokia and Samsung a run for their money. Having established itself as the second-largest smartphone player in India, the company is seeking a larger share of … [ Read More ]
07/31/2014

How A Complaining Customer Can Be Your New Best Friend

It's the kind of thing that's seldom thought of, particularly in the customer service field. There's a great opportunity in every complaining customer to make a new friend for the business, one that follows the brand, one that's willing to offer powerful word of mouth advertising, and one that's willing to stick with a business for life. But like all opportunities, it takes effort and diligence to realize, and there are some techniques to remember in order to turn that complaining customer into … [ Read More ]
07/30/2014

eGain Signs Definitive Agreement to Acquire Exony

eGain, a provider of customer engagement solutions, is soon to acquire Exony Limited, an innovative contact center software provider. [ Read More ]
07/30/2014

UK Businesses Ignore Social Media Potential

Social Media is a very important form of communication in this digital age. Worldwide, people interact and socialize on platforms such a Facebook and Twitter each day. Strangely enough, many of companies, at least those in UK, have not woken up to the potential of social media communication, according to a report published by Webhelp UK. [ Read More ]
07/30/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!