Contact Center Solutions Featured Article

April 22, 2009

Aplicor Contact Center Product Suite Awarded Product of the Year

By Jayashree Adkoli

TMCnet Contributor

Technology Marketing Corporation’s Unified Communications magazine recently awarded Contact Center product suite from Aplicor, a software publisher of online ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) business software applications, with a "2008 Product of the Year" award.

TMC’s (News - Alert) Unified Communications magazine’s Product of the Year award is presented to those companies whose products excel in technological innovation and application refinement.

Aplicor’s Contact Center product suite, which is a CRM & ERP software solution, was recently upgraded with new capabilities, including mobile & wireless delivery, offline processing, Computer Telephony Integration (CTI (News - Alert)) and on-demand support for VoIP call centers.

"This recognition emphasizes our focus on consistently meeting customer needs," said David Anbari, Aplicor Director of Client Services.

According to Aplicor, its CRM application facilitates clients to enhance marketing effectiveness; increases sales win rates; increases customer share; decrease customer churn and offers a real-time view of customer relationships across the organization.

Also, the company said their ERP application offers integrated back office financial accounting, project accounting, distribution, manufacturing and human resource software solutions.

Aplicor said that its software solution is a hosted, integrated, wireless and Web-based CRM software suite which includes sales force automation, marketing automation, project office and customer support.

Rich Tehrani (News - Alert), president and group editor-in-chief of Unified Communications, TMC, said, "Unified Communications magazine bestows the Product of the Year Award to companies that have demonstrated excellence in technological advancement and application refinements. Winners have demonstrated to the editors of Unified Communications (News - Alert) that their products or services have gone the extra mile to help improve both the customer experience and the ROI for the companies that use them."

Jayashree Adkoli is a contributing editor for TMCnet. To read more of Jayashree's articles, please visit her columnist page.

Edited by Stefania Viscusi

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