Contact Center Solutions Featured Article

Aplicor Contact Center Product Suite Awarded Product of the Year

April 22, 2009

Technology Marketing Corporation’s Unified Communications magazine recently awarded Contact Center product suite from Aplicor, a software publisher of online ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) business software applications, with a "2008 Product of the Year" award.
TMC’s (News - Alert) Unified Communications magazine’s Product of the Year award is presented to those companies whose products excel in technological innovation and application refinement.
Aplicor’s Contact Center product suite, which is a CRM & ERP software solution, was recently upgraded with new capabilities, including mobile & wireless delivery, offline processing, Computer Telephony Integration (CTI (News - Alert)) and on-demand support for VoIP call centers.
"This recognition emphasizes our focus on consistently meeting customer needs," said David Anbari, Aplicor Director of Client Services.
According to Aplicor, its CRM application facilitates clients to enhance marketing effectiveness; increases sales win rates; increases customer share; decrease customer churn and offers a real-time view of customer relationships across the organization.
Also, the company said their ERP application offers integrated back office financial accounting, project accounting, distribution, manufacturing and human resource software solutions.
Aplicor said that its software solution is a hosted, integrated, wireless and Web-based CRM software suite which includes sales force automation, marketing automation, project office and customer support.
Rich Tehrani (News - Alert), president and group editor-in-chief of Unified Communications, TMC, said, "Unified Communications magazine bestows the Product of the Year Award to companies that have demonstrated excellence in technological advancement and application refinements. Winners have demonstrated to the editors of Unified Communications (News - Alert) that their products or services have gone the extra mile to help improve both the customer experience and the ROI for the companies that use them."

Jayashree Adkoli is a contributing editor for TMCnet. To read more of Jayashree's articles, please visit her columnist page.

Edited by Stefania Viscusi

Article comments powered by Disqus

Related Contact Center Solutions Articles

Interactive Intelligence to Host 'Pitfalls of TCPA' Web Event

Consider this either a gentle reminder or a call to action. If you are an accounts receivable management (ARM) professional, you are more than attuned to the fact that the Telephone Consumer Protection Act (TCPA) restrictions on your activities have gotten a whole lot more challenging. In fact, assuring TCPA compliance has become in many ways your job No. 1. Thankfully, help is at hand in the form of education and insights from recognized industry experts. [ Read More ]
04/16/2014

Interactive Intelligence Group Inc. Has a New Partner in Saudi Arabia

Many companies are increasingly moving towards the idea of partnering with companies across the globe to expand their customer base in those respective countries. One such company is Interactive Intelligence Group Inc, a company that specializes in providing telecommunication solutions to businesses around the world. Recently, it has partnered with AWAL , the IT subsidiary of Saudi Telecom Company (STC), to reach out to customers located in Saudi Arabia. [ Read More ]
04/16/2014

Contact Centers Embracing Asterisk

The VoIP PBX Asterisk has long been touted, along with Linux, as one of the open source movement's biggest success stories, but how does the open source PBX fare under real-world contact center use? Very well, according to a guest post on Asterisk developer Digium's blog by Loway founder Lorenzo Emilitri. [ Read More ]
04/16/2014

OTRS Improves its Customer Support Software with New Features

OTRS Group has announced that it enhanced customer support software by adding new OTRS Feature Add-On "Ticket Allocation" feature to it. This is good news for service organizations and call centers that want to assign tickets automatically to its staff members. [ Read More ]
04/15/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!