Contact Center Solutions Featured Article

FREE WEBINAR: Proving Strategic Value with CRM Analytics

April 15, 2009

Not doing anything on Thursday, April 30, 2009 at 2:00pm ET / 11:00am PT? Now you are, TMC (News - Alert) is bringing you yet another free Webinar, Register Now!
 
Join hosts Infinity Info Systems, a provider of CRM and Business Intelligence (BI) software and services, and Microsoft (News - Alert) to find out how CRM and BI solutions have helped some of the world’s leading Life Science and Pharmaceutical organizations to gather, store and analyze critical sales, marketing and R&D data and help make more accurate and informed business decisions about partnering, profiling, case management, sales management and sampling.
 
Learn how Life Science and Pharmaceutical organizations are leveraging Customer Relationship Management (CRM) solutions to increase profitability by improving their sales and marketing effectiveness.
 
Specifically, you will discover how Infinity Info Systems’ Microsoft Dynamics CRM Solution for Life Sciences has helped organizations:
 
  • Improve internal coordination between Sales and Marketing to boost prescriber share and consumer preference
  • Effectively manage relationships across your organization, including Physicians, Key Opinion Leaders, Partners, etc.
  • Streamline “on-the-road” sales management / call planning / territory planning for sales reps
  • Understand key metrics of market potential, product sales and selling efforts, such as the number of prescriptions doctors are writing and why
  • Enforce timely and accurate compliance regulation, and tracks legal requirements to monitor the dispensing of samples/capturing sampling information /track all physician interaction in real-time
  
Those who are in the sales, marketing or R&D Managers of Life Sciences/HealthCare Organizations and IT Managers of Life Sciences/HealthCare Organizations should think about signing up today! Register Now!
 
Presenters will be Lauren Trotta, Senior Account Executive, Life Sciences Specialist, Infinity Info Systems; Mike Hammons Business Intelligence Practice Leader, Infinity Info Systems; Zach Hector Microsoft Worldwide Pharma Industry Solutions Manager, Microsoft Corp. and TMC moderator Erik K Linask Group Managing Editor, TMCnet.
 
Click here for more information or to register!

Jessica Kostek is a channel editor for TMCnet, covering VoIP, CRM, call center and wireless technologies. To read more of Jessica’s articles, please visit her columnist page.

Edited by Jessica Kostek

Article comments powered by Disqus

Related Contact Center Solutions Articles

Plantronics' DA80 Makes Customer Service Centers Smarter

The moniker smart is now attached to phones, TVs, homes and even cars. As the size of computer processors get even smaller, more products will be embedded with the technology to make them smarter to deliver improved efficiency and productivity for many different industries. For contact centers, the goal is to always improve customer service, and then new Plantronics next-generation USB audio processor not only increases the effectiveness of service center operations, but it makes customer intera… [ Read More ]
02/25/2015

Contact Solutions Launches Adaptive IVR that Learns from Caller Behavior

We are all familiar with Interactive Voice Response (IVR) systems as the first thing we typically encounter when calling a contact center. The fact of the matter is that today's IVR capabilities can do a lot more than just give us options for directing calls to the appropriate resources. They are in fact valuable tools for contact center administrators in terms of improving the customer experience. In fact, as illustrated by the recent announcement by Reston, VA-based cloud-based customer care s… [ Read More ]
02/25/2015

Interactive Intelligence Highlights Five Customer Interaction Trends to Watch in 2015

A few weeks ago collaboration, communications and customer engagement solutions provider Interactive Intelligence hosted a jam-packed webinar called What's New for Contact Centers in 2015 and Why it Matters. If you missed this event, you can still watch and listen to the archived version, and it is highly recommended to say the least. [ Read More ]
02/19/2015

Teleperformance Wins Frost & Sullivan Award for Product Leadership in Chile

Work with BBVA cited as Teleperformance Wins Frost & Sullivan Product Leadership in Chile award. [ Read More ]
02/18/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!