Contact Center Solutions Featured Article

April 13, 2009

Deltek Automates Active Enterprise Customer Reference Program with Boulder Logic Solutions

By Susan J. Campbell


Boulder Logic, a customer reference management specialist, has announced that Deltek, a provider of enterprise applications software for project-focused businesses, has selected and is using Boulder Logic Reference Manager with Salesforce.com integration. This implementation has allowed Deltek to automate its active enterprise customer reference program.
 
"At Deltek, we have helped more than 12,000 project focused organizations automate their mission-critical business processes, and we know that our large customer base is our greatest asset," said Marianne Meagher, Director of User Communities, Deltek.
 
"This solution allows our sales and marketing teams to be incredibly productive, professional and even more customer-focused than we already were."

With the Boulder Logic Reference Manager, Deltek sales and marketing teams are able to quickly find the right reference for a given situation. They can also obtain useful testimonial content and facilitate live interactions without inconveniencing customers.

The Boulder Logic Reference Manager solution delivers automated tools that can help users to prevent the overuse of certain customers, while also identifying additional strong candidates that can act as references.

Deltek relies on Boulder Logic Reference Manager’s AppExchange module to allow their sales and marketing teams to work within their familiar CRM environment. As a result, the entire company is able to maximize the value of the Boulder Logic solution.

"Our solution allows users to more effectively involve existing customers in the sales process," said Joshua Horwitz, president of Boulder Logic.
 
"Deltek is a perfect example of a company that really values this interaction and is taking the right steps to preserve its customer focus while leveraging good relationships to drive new sales and expand the business. In fact, Deltek’s experience with and commitment to customer references led to the foundation of a regional Customer Reference User Group that serves a growing number of professionals in the area."

Both Deltek and Boulder Logic have done well to recognize the functionality that works to streamline customer interactions and the development of leads to advance the efforts of any customer-focused company. In doing so, Boulder Logic creates greater demand for its solutions and Deltek is better able to serve its customer base.

To grow its customer reference program, Deltek also said it is leveraging all the key functionality of Boulder Logic Reference Manager. In moving forward, the two companies plan to work together to develop additional best practices in order to expand the enterprise deployment.

With the joint success these two companies have found, the extension of this experience into the market through the Salesforce.com (News - Alert) platform allows for better customer experiences. As a result, adoption can be rapid, creating additional market opportunities for each of these key players.




Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan’s articles, please visit her columnist page.

Edited by Stefania Viscusi


Related Contact Center Solutions Articles

    VXi Launches UC ProSet for Contact Center Users

    The UC ProSet wired headset designed especially for unified communication users in contact centers and offices has been launched by VXi Corporation. VXi Corporation has improved its unified communication B2B line with this new headphone, the UC ProSet, which incorporates several features for ease and fashion of contact center users. [ Read More ]
    02/14/2012

    TMCnet Contact Center Solutions Week in Review

    It is almost difficult to know where to begin, given all of the interesting contact center activities around the world. However, a great place to begin is with the Editors Choice feature by TMCnet contributor Tracey E. Schelmetic about a terrific webinar sponsored by Interactive Intelligence, "2012: Key Contact Center Trends and Priorities for the Upcoming Year - How you can be read.," The webinar featured Forrester Research principal analyst, Art Schoeller, Interactive Intelligence senior vice … [ Read More ]
    02/11/2012

    Aegis Lands in Magic Quadrant

    Global outsourcing provider Aegis Limited has been named as one of 16 firms in Gartner Inc's 2011 Magic Quadrant for Customer Management Contact Center BPO Worldwide. [ Read More ]
    02/10/2012

    Interactive Intelligence Hires Mitchell Phillips as Australian Territory Manager

    Interactive Intelligence Group, Inc., a global provider of unified business communication solutions for contact centers, unified communications, and business process automation, was in need for someone to take over their Australian territory. The company announced that Mitchell Phillips seems to be the new man for the job. [ Read More ]
    02/10/2012

[ View all Contact Center Solutions Articles ]

Socialize with us

FREE Contact Center Solutions eNewsletter

Click here to receive your targeted Contact Center Solutions Community eNewsletter.[Subscribe Now]

Industry News

Featured Resources

Contact Center Solutions Glossary of Terms

Press Releases

About the Contact Center Solutions Community

    Welcome to the Contact Center Solutions Community The Contact Center Solutions Global Online Community, Sponsored by Interactive Intelligence, is designed to serve as the industry's premier resource for information and research on Contact Center Solutions technology and deployment strategies.