Contact Center Solutions Featured Article

Konftel Announces Avaya Compliance for SIP Based Conference Phone

March 30, 2009

Swedish conference phone maker Konftel AB has announced its first SIP based conference phone, the Konftel (News - Alert) 300IP, is now compliant with Avaya Communication Manager 5.1 and SIP Enablement Services 5.0 solutions from Avaya.

In September last year, TMCnet had reported the launch of Konftel 300IP, which boasts innovative features such as local five-way calling, ring pre-programmed groups, Web-based configuration of contacts and settings, as well as call recording on SD memory card.
The Konftel 300IP is the perfect solution for conducting phone meetings with wideband sound quality. The solution is also suitable for large meeting rooms as it can be expanded with microphones, a wireless headset or connected to a PA system. Powered by SIP (RFC 3261), the Konftel 300IP also supports Power over Ethernet.
"Surveys indicate that there is an increase in the number of teleconferences because of the time-saving, economic and environmental benefits they offer. An increasing number of companies are replacing their legacy PBX (News - Alert) with IP telephony in order to save money and be able to coordinate communication. For them, the Konftel 300IP will be of great interest," said Peter Renkel (News - Alert), CEO at Konftel.
Konftel AB is a Gold member of the Avaya DevConnect program. The program is directed towards the development and marketing of third-party products that interoperate with Avaya (News - Alert) technology. Being a Gold partner, Konftel is entitled to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J.
"By offering compliance testing to the many innovative companies like Konftel AB who are members of our DevConnect program, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities," said Eric Rossman, vice president, developer relations and technical alliances, Avaya. "They are able to use Unified Communications (News - Alert) to connect employees and customers to information from wherever they are, over whatever device they have available - getting more out of their multivendor network and delivering new value to their bottom line."
An undisputed leader in enterprise communications systems, Avaya has a proven track record in providing unified communications, contact centers, and related services to organizations across the globe. Over a million enterprises globally, including most of the FORTUNE 500 have deployed Avaya’s Intelligent Communications solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes.  

Divya Narain is a contributing editor for TMCnet. To read more of Divya’s articles, please visit her columnist page.

Edited by Tim Gray

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review

The word "spanning" comes to mind in looking at the news and insights this past week in the Contact Center Solutions Community. Not only were there items that speak to the global impact of contact center solutions, but we spanned a broad range of important topics including omnichannel and metrics. [ Read More ]
08/30/2014

Rise in Cloud Contact Center Traffic Volume in 2014

Voxbone says it saw a 14 percent increase in call volume (in minutes) over the last six months which it points out has been validated recently by IDC Research who is predicting that spending for on-demand cloud contact centers in the U.S. alone will increase from $733.3 million in 2013 to $1.6 billion in 2018. [ Read More ]
08/29/2014

Scripts and Metrics Only Take Call Centers So Far

Performance metrics are not the end-all be-all of call center performance. Companies desperately struggle to make their call centers operate more efficiently, at lower costs, with more calls completed per hour, and with fewer return complaints. However, when reaching for those goals, some businesses fail to make their centers better overall, as if the sum of those individual parts was something more. [ Read More ]
08/28/2014

CSG Announces New Agreement with Leading Latin American Mobile Operator

A top Latin American Mobile Operator recently signed a new agreement with CSG International to support its next-generation data and analytics capabilities. [ Read More ]
08/28/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!