Contact Center Solutions Featured Article

March 10, 2009

CallCopy Names Syntellect as its 2008 Distributor of the Year

By Patrick Barnard

Group Managing Editor, TMCnet

Call recording/quality monitoring solutions provider CallCopy (News - Alert) has named Syntellect as its 2008 Distributor of the Year. The award recognizes the channel partner that had the highest sales for the year.

This is the first year that CallCopy has issued the award, which was presented to Syntellect (News - Alert) at its Interactions 2009: User and Management Conference in Scottsdale, AZ.

“Syntellect has successfully introduced our solutions to new customer segments and also integrated our technology into its own products,” said Ed Porter, director of partner programs at CallCopy, in a release. “Working together, Syntellect and CallCopy are able to provide customers with award-winning solutions that meet their growing contact center management needs.”

CallCopy's reseller program offers three tiered levels of agreements: silver, gold and platinum. The program levels allow CallCopy's channel partners to choose the degree of their services, certification and support levels.

CallCopy's cc: Discover Suite delivers advanced call recording, screen capture, quality monitoring, speech analytics, customer satisfaction survey and workforce management capabilities to contact centers, trading desks, financial institutions and healthcare providers. Because these solutions are scalable enough to meet the needs of companies of all sizes, they create more sales opportunities for distributors.

CallCopy provides its partners with the training, sales tools and joint marketing efforts needed to serve their customers and win new business. To learn more about the company's channel program, click here.

CallCopy made news on TMCnet in February when it announced that its revenues for 2008 grew 200 percent. However the company, which is only a few years old, did not furnish revenue figures to substantiate its claim.

Patrick Barnard is a contributing writer for TMCnet. To read more of Patrick’s articles, please visit his columnist page.

Edited by Patrick Barnard

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