Contact Center Solutions Featured Article

Interactive Intelligence Earns TMC's 2008 Product of the Year Awards for Contact Center and IP Solutions

March 03, 2009

Indianapolis-based Interactive Intelligence reportedly has received the Technology Marketing Corp. 2008 Product of the Year Awards for its contact center and enterprise IP telephony software.
 
“InIn,” as it’s known, a provider of unified IP business communications solutions, has been recognized for its Customer Interaction Center and Enterprise Interaction Center software products.
 
Specifically, hte products have been honored for their “unique” integration to Microsoft’s (News - Alert) Office Communications Server 2007, which featured a synchronized presence capability for real-time collaboration, according to company officials.
 
The company developed CIC and EIC software products based on open, single-platform architecture with multi-channel processing. Officials said that this architecture was designed to deliver comprehensive applications minus the complexity of multipoint products.
 
“Our latest Office Communications Server 2007 integration is another step in our ongoing commitment to protect customer investments while giving them feature-rich solutions,” said Joe Staples, senior vice president of worldwide marketing at Interactive Intelligence.
 
Nadji Tehrani, CEO at TMC (News - Alert), said that the collaboration benefits, in addition to innovative aspects of the latest Office Communications Server 2007 integration, make Interactive Intelligence a “most deserving winner” of our Product of the Year Awards.
 
To the mid-size to large contact centers and enterprises, CIC and EIC offer a number of built-in capabilities, such as: SIP-based switching; multi-channel routing and queuing; outbound/blended dialing; and presence management.
 
The TMC Product of the Year Awards are given to those companies that demonstrate excellence in technological advancement and application refinements.
 
Last month, Interactive Intelligence (News - Alert) said that its Messaging Interaction Center is proving to be a practical solution at institutions of higher learning all across the country. In addition to a successful implementation at The University of Miami, the MIC solution was also deployed at UNC Charlotte.
 

Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users.


Anshu Shrivastava is a contributing editor for TMCnet. To read more of Anshu’s articles, please visit her columnist page.

Edited by Michael Dinan

Article comments powered by Disqus

Related Contact Center Solutions Articles

Cairn Housing Association Deploys Netcall's Customer Engagement Suite

Cairn Housing Association has chosen Netcall's customer engagement suite to improve the way it interacts with customers. The not-for-profit Scottish organisation has intentions to enhance its service delivery by using social media analysis and engagement capabilities, for the first time ever. [ Read More ]
07/25/2014

Inflow Communications Partners with Brocade Communications and Aerohive Networks

Inflow Communications has been a provider of both strategic consultative services and the installation of ShoreTel business VoIP phone systems and HD video conferencing, with unified communications integration, since 1997. The company's unique combination of consultation and post-installation service has set the company apart from competitors in the business VoIP system and video conferencing market. [ Read More ]
07/25/2014

AT&T to Layoff 188 Workers in Illinois, Offering Transfers to Nearby Locations

A recent news report from The State-Journal Register in Springfield, Ill., says the AT&T call center in Springfield will soon close, transferring its work and workers to other Illinois locations. [ Read More ]
07/25/2014

Lowe's Opens New Customer Support Center

Lowe's, a home improvement company serving approximately 15 million customers in the United States, in collaboration with the State of Indiana and the City of Indianapolis is ready to open a Customer Support Center in Indianapolis. This new Customer Support Center will create up to 1,000 new jobs by 2016. [ Read More ]
07/24/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!