Interactive Intelligence Earns TMC's 2008 Product of the Year Awards for Contact Center and IP Solutions
March 03, 2009
“InIn,” as it’s known, a provider of unified IP business communications solutions, has been recognized for its Customer Interaction Center and Enterprise Interaction Center software products.
Specifically, hte products have been honored for their “unique” integration to Microsoft’s (News
) Office Communications Server 2007, which featured a synchronized presence capability for real-time collaboration, according to company officials.
The company developed CIC and EIC software products based on open, single-platform architecture with multi-channel processing. Officials said that this architecture was designed to deliver comprehensive applications minus the complexity of multipoint products.
“Our latest Office Communications Server 2007 integration is another step in our ongoing commitment to protect customer investments while giving them feature-rich solutions,” said Joe Staples, senior vice president of worldwide marketing at Interactive Intelligence.
Nadji Tehrani, CEO at TMC (News
), said that the collaboration benefits, in addition to innovative aspects of the latest Office Communications Server 2007 integration, make Interactive Intelligence a “most deserving winner” of our Product of the Year Awards.
To the mid-size to large contact centers and enterprises, CIC and EIC offer a number of built-in capabilities, such as: SIP-based switching; multi-channel routing and queuing; outbound/blended dialing; and presence management.
The TMC Product of the Year Awards are given to those companies that demonstrate excellence in technological advancement and application refinements.
Last month, Interactive Intelligence (News
that its Messaging Interaction Center is proving to be a practical solution at institutions of higher learning all across the country. In addition to a successful implementation at The University of Miami, the MIC solution was also deployed at UNC Charlotte.
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Anshu Shrivastava is a contributing editor for TMCnet. To read more of Anshu’s articles, please visit her columnist page.
Edited by Michael Dinan