Contact Center Solutions Featured Article

SpeechCycle, Jingle Networks Team to Empower Contact Centers

March 02, 2009

SpeechCycle and Jingle Networks have announced a new partnership to help contact centers embed contextually relevant sponsored messaging within the caller experience.

The companies said that this will monetize contact center interactions while also improving customer loyalty.

 

As per this latest agreement, Jingle Networks (News - Alert) and SpeechCycle will provide interoperability between SpeechCycle’s RPA OnDemand platform-as-a-Service (PaaS) and the JingleConnect audio advertising network.

 

Jingle Networks is the operator of ad-supported directory assistance service 1-800-FREE411. The company claims that it has “significantly” changed the directory assistance market by providing consumers an anytime, anywhere source of free information on the phone.

 

Back in September, the company launched “JingleConnect,” an in-call advertising network service to connect advertisers with ready-to-buy consumers.

 

The partnership with SpeechCycle (News - Alert) will deliver contextually relevant up-sell and cross-sell messaging; customer loyalty rewards, partner coupons, and opt-in advertising into the caller experience of SpeechCycle-powered voice applications, said John Roswech, president at Jingle Networks.

 

Roswech said that the company believes that the alliance is capable of driving new customer service application innovation that will contribute to transforming the contact center into the new profit center.

 

SpeechCycle is a provider of rich phone applications (RPAs).The company powers voice-based solutions for more than 50 enterprise deployments across more than 35 contact centers in North America and around the world.

 

“By providing seamless interoperability between the JingleConnect network and our RPA OnDemand application platform, we are enabling the first wave of the sponsored contact center revolution in the age of voice search,” said Joseph E. Bentzel, chief marketing officer at SpeechCycle.

 
 

Anshu Shrivastava is a contributing editor for TMCnet. To read more of Anshu’s articles, please visit her columnist page.

Edited by Stefania Viscusi

Article comments powered by Disqus

Related Contact Center Solutions Articles

Plantronics' DA80 Makes Customer Service Centers Smarter

The moniker smart is now attached to phones, TVs, homes and even cars. As the size of computer processors get even smaller, more products will be embedded with the technology to make them smarter to deliver improved efficiency and productivity for many different industries. For contact centers, the goal is to always improve customer service, and then new Plantronics next-generation USB audio processor not only increases the effectiveness of service center operations, but it makes customer intera… [ Read More ]
02/25/2015

Contact Solutions Launches Adaptive IVR that Learns from Caller Behavior

We are all familiar with Interactive Voice Response (IVR) systems as the first thing we typically encounter when calling a contact center. The fact of the matter is that today's IVR capabilities can do a lot more than just give us options for directing calls to the appropriate resources. They are in fact valuable tools for contact center administrators in terms of improving the customer experience. In fact, as illustrated by the recent announcement by Reston, VA-based cloud-based customer care s… [ Read More ]
02/25/2015

Interactive Intelligence Highlights Five Customer Interaction Trends to Watch in 2015

A few weeks ago collaboration, communications and customer engagement solutions provider Interactive Intelligence hosted a jam-packed webinar called What's New for Contact Centers in 2015 and Why it Matters. If you missed this event, you can still watch and listen to the archived version, and it is highly recommended to say the least. [ Read More ]
02/19/2015

Teleperformance Wins Frost & Sullivan Award for Product Leadership in Chile

Work with BBVA cited as Teleperformance Wins Frost & Sullivan Product Leadership in Chile award. [ Read More ]
02/18/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!