Contact Center Solutions Featured Article

SpeechCycle, Jingle Networks Team to Empower Contact Centers

March 02, 2009

SpeechCycle and Jingle Networks have announced a new partnership to help contact centers embed contextually relevant sponsored messaging within the caller experience.

The companies said that this will monetize contact center interactions while also improving customer loyalty.

 

As per this latest agreement, Jingle Networks (News - Alert) and SpeechCycle will provide interoperability between SpeechCycle’s RPA OnDemand platform-as-a-Service (PaaS) and the JingleConnect audio advertising network.

 

Jingle Networks is the operator of ad-supported directory assistance service 1-800-FREE411. The company claims that it has “significantly” changed the directory assistance market by providing consumers an anytime, anywhere source of free information on the phone.

 

Back in September, the company launched “JingleConnect,” an in-call advertising network service to connect advertisers with ready-to-buy consumers.

 

The partnership with SpeechCycle (News - Alert) will deliver contextually relevant up-sell and cross-sell messaging; customer loyalty rewards, partner coupons, and opt-in advertising into the caller experience of SpeechCycle-powered voice applications, said John Roswech, president at Jingle Networks.

 

Roswech said that the company believes that the alliance is capable of driving new customer service application innovation that will contribute to transforming the contact center into the new profit center.

 

SpeechCycle is a provider of rich phone applications (RPAs).The company powers voice-based solutions for more than 50 enterprise deployments across more than 35 contact centers in North America and around the world.

 

“By providing seamless interoperability between the JingleConnect network and our RPA OnDemand application platform, we are enabling the first wave of the sponsored contact center revolution in the age of voice search,” said Joseph E. Bentzel, chief marketing officer at SpeechCycle.

 
 

Anshu Shrivastava is a contributing editor for TMCnet. To read more of Anshu’s articles, please visit her columnist page.

Edited by Stefania Viscusi

Article comments powered by Disqus

Related Contact Center Solutions Articles

Earthlink Unveils Hosted Contact Center Solution

With more and more call centers moving to the United States, finding ways for those call centers to stay ahead of the competition has become more important than ever. Call centers are also working twice as hard to find ways to make employees that much more productive so they can serve the company and its customers. Earthlink believes it has one such solution with the arrival of its new Hosted Contact Center. [ Read More ]
11/25/2014

Accenture Releases Survey on Digital Police Solutions

Accenture has released a new survey on digital police solutions and how police can better serve their citizens using technology. [ Read More ]
11/24/2014

Contact Center Solutions Week in Review: Interactive Intelligence, Aspect Software and Nice Systems

What an unusual week in the Contact Center Solutions Community. I never thought I would use the word "war" in an article for the community, but interestingly in different context I ended up using it not once but twice. [ Read More ]
11/22/2014

Aspect Software Declares War in Workforce Optimization Market

We may be closing in on the holiday season and a time of "good cheer," but reality is that competition in business is a 24/7/365 affair. And, depending on whether you are a competitor or possible customer, it looks like this holiday season thanks to a new initiative by customer experience solutions provider Aspect Software you are either looking at a possible lump of coal in you X-mas stocking or a valuable present. The reason is Aspect has dropped the gloves in the hotly contested Workforce Opt… [ Read More ]
11/21/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!