Contact Center Solutions Featured Article

February 27, 2009

Interactive Intelligence to Host Webinar About Moving to True All-in-One System

By Tim Gray

TMCnet Web Editor

When it comes to a communication solution it is often important for business to grow the system organically. You don’t want to bring it together through multiple acquisitions that just end up looking and feeling like a complicated puzzle, do you?

If the prospect of paying more maintenance for a solution that tries to fit yet another square peg into a round hole makes you nervous, Interactive Solutions is hosting a free webinar that is for you.

If you are feeling the push from Aspect to upgrade your system you might want to check in and see what Tim Passios (News - Alert), director of Solutions Marketing at Interactive Intelligence has to say.

That is because, says Passios, it may be time to start investigating other options.

Among the subjects the webinar will cover is how to easily move away from your current Aspect (News - Alert) system to a true All-In-One solution without losing the applications you want most.

An all-in-one communication solution from Interactive Intelligence (News - Alert) can make a world of difference for your contact center, says Passios.

Passios is responsible for creating positioning and messaging for all products in the Interactive Intelligence portfolio and has been with Interactive Intelligence since 1998, and has more than 17 years experience overall in the contact center and business communications industry.

Joining Passios is Senior Contributing Editor of Customer Interaction Solutions
at TMC (News - Alert) Brendan Read.

Read is a leading contact center industry journalist, with extensive experience covering site selection, outsourcing, teleworking, staffing/training, and business continuity. He has held editorial positions with Call Center Magazine and DM News and has written for other industry publications including 1to1, Call Center Management Review, Contact Management, and Direct Marketing News. His first article on teleservices, ’TeleSell’, appeared in Electrical Wholesaling in 1992.

The webinar, titled “More Money & More Work: Why Am I Keeping This? Is the Aspect ‘all-in-one’ really what it says it is?” will also cover:

What the analysts are saying about Aspect
Why now is the perfect time to look at other solutions
Why an all-in-one platform beats an all-in-one promise
How to move to a true all-in-one system and still get all the applications you need

In addition, you’ll learn about special incentives that are available for all existing Aspect customers. You’ll also receive a free whitepaper series on the all-in-one versus multi-point solution that covers:

Migrating to the Interactive Intelligence all-in-one solution
Cost justification - all-in-one costs are much lower than
multi-point solutions
Getting there - three migration plans for moving to an
all-in-one solution

After the presentation, the webcast will be open for a live Q&A.

To register for the Tuesday, March 3, 2009 2:00pm ET event, please visit the TMCnet Web site here.

Tim Gray is a Web Editor for TMCnet, covering news in the IP communications, call center and customer relationship management industries. To read more of Tim’s articles, please visit his columnist page.

Edited by Tim Gray

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