Contact Center Solutions Featured Article

Interactive Intelligence to Host Webinar About Moving to True All-in-One System

February 27, 2009

When it comes to a communication solution it is often important for business to grow the system organically. You don’t want  to bring it together  through multiple acquisitions that just end up looking and feeling like a complicated puzzle, do you?
 
If the prospect of paying more maintenance for a solution that tries to fit yet another square peg into a round hole makes you nervous, Interactive Solutions is hosting a free webinar that is for you.
 
If you are feeling the push from Aspect to upgrade your system you might want to check in and see what Tim Passios (News - Alert), director of Solutions Marketing at Interactive Intelligence has to say.
 
That is because, says Passios, it may be time to start investigating other options.

Among the subjects the webinar will cover is how to easily move away from your current Aspect (News - Alert) system to a true All-In-One solution without losing the applications you want most.
 
An all-in-one communication solution from Interactive Intelligence (News - Alert) can make a world of difference for your contact center, says Passios.
 
Passios is responsible for creating positioning and messaging for all products in the Interactive Intelligence portfolio and has been with Interactive Intelligence since 1998, and has more than 17 years experience overall in the contact center and business communications industry.

Joining Passios is Senior Contributing Editor of Customer Interaction Solutions
at TMC (News - Alert) Brendan Read.

Read is a leading contact center industry journalist, with extensive experience covering site selection, outsourcing, teleworking, staffing/training, and business continuity. He has held editorial positions with Call Center Magazine and DM News and has written for other industry publications including 1to1, Call Center Management Review, Contact Management, and Direct Marketing News. His first article on teleservices, ’TeleSell’, appeared in Electrical Wholesaling in 1992.

The webinar, titled “More Money & More Work: Why Am I Keeping This? Is the Aspect ‘all-in-one’ really what it says it is?” will also cover:
  • What the analysts are saying about Aspect
  • Why now is the perfect time to look at other solutions
  • Why an all-in-one platform beats an all-in-one promise
  • How to move to a true all-in-one system and still get all the applications you need
In addition, you’ll learn about special incentives that are available for all existing Aspect customers. You’ll also receive a free whitepaper series on the all-in-one versus multi-point solution that covers:
  • Migrating to the Interactive Intelligence all-in-one solution
  • Cost justification - all-in-one costs are much lower than
    multi-point solutions
  • Getting there - three migration plans for moving to an
    all-in-one solution
After the presentation, the webcast will be open for a live Q&A.

To register for the Tuesday, March 3, 2009 2:00pm ET event, please visit the TMCnet Web site here.

Tim Gray is a Web Editor for TMCnet, covering news in the IP communications, call center and customer relationship management industries. To read more of Tim’s articles, please visit his columnist page.

Edited by Tim Gray

Article comments powered by Disqus

Related Contact Center Solutions Articles

Appeals Court OKs Redbox's Customer Info Disclosure to Third Parties

The U.S. Court of Appeals for the Seventh Circuit, based in Chicago, has given its approval of Redbox's practices for disclosing customer information to a third party regarding customer service issues. [ Read More ]
10/31/2014

On How to Avoid Challenges and Added Costs of Open Enrollment Period for 'Obamacare'

If you live in the U.S., consider this a type of public service announcement. We are about to enter the open enrollment period for 2015 as part of the continuing rollout of the Patient Protection and Affordable Care Act (PPACA), which has become better known as "Obamacare." As we are all aware, the initial rollout of Obamacare was problematic-to put it politely. However, the good news is that, thanks to some great work by the IT industry experts called in to fix it, healthcare.gov is working bet… [ Read More ]
10/31/2014

Getting Ready for the Holiday Rush-The Role of Customer Experience Transformation

It should be no surprise to anyone that the holiday season is fast-approaching, which means "all hands on deck" in the contact centers of retailers. And, as we move into what can best be characterized as the "Omni-channel Era" when it comes to providing a compelling customer experience, retailers are busy transforming virtually every aspect of how to provide such experiences. [ Read More ]
10/31/2014

When it comes to Contact Center Agents 'Mind the Gap'

As content curator and contributor to the Contact Center Solutions Community, part of my function is to review information and insights from around the Web and illuminate them to our readers. In this regard, I would like to recommend an insightful posting from IT-Online titled, "How to differentiate customer experience." [ Read More ]
10/30/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!