Contact Center Solutions Featured Article

Interactive Intelligence to Host Webinar About Moving to True All-in-One System

February 27, 2009

When it comes to a communication solution it is often important for business to grow the system organically. You don’t want  to bring it together  through multiple acquisitions that just end up looking and feeling like a complicated puzzle, do you?
 
If the prospect of paying more maintenance for a solution that tries to fit yet another square peg into a round hole makes you nervous, Interactive Solutions is hosting a free webinar that is for you.
 
If you are feeling the push from Aspect to upgrade your system you might want to check in and see what Tim Passios (News - Alert), director of Solutions Marketing at Interactive Intelligence has to say.
 
That is because, says Passios, it may be time to start investigating other options.

Among the subjects the webinar will cover is how to easily move away from your current Aspect (News - Alert) system to a true All-In-One solution without losing the applications you want most.
 
An all-in-one communication solution from Interactive Intelligence (News - Alert) can make a world of difference for your contact center, says Passios.
 
Passios is responsible for creating positioning and messaging for all products in the Interactive Intelligence portfolio and has been with Interactive Intelligence since 1998, and has more than 17 years experience overall in the contact center and business communications industry.

Joining Passios is Senior Contributing Editor of Customer Interaction Solutions
at TMC (News - Alert) Brendan Read.

Read is a leading contact center industry journalist, with extensive experience covering site selection, outsourcing, teleworking, staffing/training, and business continuity. He has held editorial positions with Call Center Magazine and DM News and has written for other industry publications including 1to1, Call Center Management Review, Contact Management, and Direct Marketing News. His first article on teleservices, ’TeleSell’, appeared in Electrical Wholesaling in 1992.

The webinar, titled “More Money & More Work: Why Am I Keeping This? Is the Aspect ‘all-in-one’ really what it says it is?” will also cover:
  • What the analysts are saying about Aspect
  • Why now is the perfect time to look at other solutions
  • Why an all-in-one platform beats an all-in-one promise
  • How to move to a true all-in-one system and still get all the applications you need
In addition, you’ll learn about special incentives that are available for all existing Aspect customers. You’ll also receive a free whitepaper series on the all-in-one versus multi-point solution that covers:
  • Migrating to the Interactive Intelligence all-in-one solution
  • Cost justification - all-in-one costs are much lower than
    multi-point solutions
  • Getting there - three migration plans for moving to an
    all-in-one solution
After the presentation, the webcast will be open for a live Q&A.

To register for the Tuesday, March 3, 2009 2:00pm ET event, please visit the TMCnet Web site here.

Tim Gray is a Web Editor for TMCnet, covering news in the IP communications, call center and customer relationship management industries. To read more of Tim’s articles, please visit his columnist page.

Edited by Tim Gray

Article comments powered by Disqus

Related Contact Center Solutions Articles

Scripts and Metrics Only Take Call Centers So Far

Performance metrics are not the end-all be-all of call center performance. Companies desperately struggle to make their call centers operate more efficiently, at lower costs, with more calls completed per hour, and with fewer return complaints. However, when reaching for those goals, some businesses fail to make their centers better overall, as if the sum of those individual parts was something more. [ Read More ]
08/28/2014

CSG Announces New Agreement with Leading Latin American Mobile Operator

A top Latin American Mobile Operator recently signed a new agreement with CSG International to support its next-generation data and analytics capabilities. [ Read More ]
08/28/2014

Etihad Airways Expands its Al Ain Contact Center, Opens a New Facility in the UAE

UAE airline Etihad Airways expands contact center capabilities to provide improved customer experiences. [ Read More ]
08/28/2014

CGS Receives ISO 9001 Certification

Recently, CGS received ISO 9001:2008 certification for its United States and Romania Contact Center quality management systems. According to the company, this certification came along after an independent registrar thoroughly evaluated the company. [ Read More ]
08/28/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!