Contact Center Solutions Featured Article

Verizon Hiring More Sales and Customer Service Reps

February 24, 2009

Even at time when a number of businesses are announcing layoffs, bankruptcies and a other cost cutting strategies, one company is spreading good news for those in the call center space.
 
Verizon,  which boasts a diverse workforce of nearly 224,000, has announced it is looking to hire 60 new customer service reps for its  Hamilton, New Jersey service center.
 
The new hires will be placed in fulltime positions and will handle a wide range of sales and customer support functions.
 
"We're looking for great people to help us grow and succeed," said Michelle Swittenberg, Verizon's (News - Alert) vice president of sales, mid-Atlantic region.
 
"With surging demand for Verizon FiOS (News - Alert) and our other leading products and services, these new team members will help us take our great customer service and sales support to an entirely new level."
 
Typical call center duties and requirements for the job include the need to handle requests from new and existing customers who are looking to order or change services or have other questions.
 
Applicants are also asked to be familiar with computers and willing to work days, evenings, weekends and holidays and have excellent customer-contact skills.
 
As well, the job includes sitting at a computer workstation using a headset.
 
"In addition, this is a great opportunity to work for a dynamic and evolving company that's been repeatedly lauded by Diversity Inc. and Working Mother magazines as a great place to work," said Swittenberg.
 
Just last week, the company announced  its intention to open a new customer service and support center in Livingston, New Jersey later this year.
 
The new center is planned to include 153,000 square feet of space leased at Eisenhower Corporate Campus, and will require the appointment of more than 950 employees in northern New Jersey.

Stefania Viscusi is an assignment editor for TMCnet, covering VoIP, CRM, call center and wireless technologies. To read more of Stefania’s articles, please visit her columnist page.

Edited by Stefania Viscusi

Article comments powered by Disqus

Related Contact Center Solutions Articles

Survey: Mobile Experience Trumps Brand Loyalty Among Gen Y, Millennials

Retailers be warned - brand loyalty counts for less and less among younger consumers, who are likely to head to competitors if their mobile experience isn't what they think it should be. [ Read More ]
10/30/2014

Xerox Virtual Customer Care Agent Soon to Enter the Market

Today, many companies are working toward simplifying the workplace so that they can allocate more time and resources to their core business. WDS is one such company dedicated to making it customer's life easier. Recently, the company has introduced an intelligent, virtual customer care agent that can recognize and resolve customer questions in the same way a human agent would. [ Read More ]
10/29/2014

Cyara Partners with GlobalNet

Cyara, a provider of integrated, automated customer communication systems testing software, recently announced that GlobalNet, a company that provides customer experience innovation lifecycle services, has joined the company's Expert Partner Program. As a result, Cyara's contact center testing software has been integrated with GlobalNet's Customer Experience Innovation Lifecycle, expanding Cyara's market in North America. [ Read More ]
10/29/2014

The Personalization of Patient Care

There is little dispute that the healthcare system is not just one of the largest vertical markets for the consumption of modern technology in general but for ICT-related solutions specifically. Whether it is the digitization of medical records, the establishment of healthcare exchanges in the U.S., telemedicine, enhanced communications for first responders, etc. The appetite for ICT is almost insatiatable. [ Read More ]
10/28/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!