Contact Center Solutions Featured Article

February 24, 2009

Verizon Hiring More Sales and Customer Service Reps

By Stefania Viscusi

Assignment Desk Editor

Even at time when a number of businesses are announcing layoffs, bankruptcies and a other cost cutting strategies, one company is spreading good news for those in the call center space.

Verizon, which boasts a diverse workforce of nearly 224,000, has announced it is looking to hire 60 new customer service reps for its Hamilton, New Jersey service center.

The new hires will be placed in fulltime positions and will handle a wide range of sales and customer support functions.

"We're looking for great people to help us grow and succeed," said Michelle Swittenberg, Verizon's (News - Alert) vice president of sales, mid-Atlantic region.

"With surging demand for Verizon FiOS (News - Alert) and our other leading products and services, these new team members will help us take our great customer service and sales support to an entirely new level."

Typical call center duties and requirements for the job include the need to handle requests from new and existing customers who are looking to order or change services or have other questions.

Applicants are also asked to be familiar with computers and willing to work days, evenings, weekends and holidays and have excellent customer-contact skills.

As well, the job includes sitting at a computer workstation using a headset.

"In addition, this is a great opportunity to work for a dynamic and evolving company that's been repeatedly lauded by Diversity Inc. and Working Mother magazines as a great place to work," said Swittenberg.

Just last week, the company announced its intention to open a new customer service and support center in Livingston, New Jersey later this year.

The new center is planned to include 153,000 square feet of space leased at Eisenhower Corporate Campus, and will require the appointment of more than 950 employees in northern New Jersey.

Stefania Viscusi is an assignment editor for TMCnet, covering VoIP, CRM, call center and wireless technologies. To read more of Stefania’s articles, please visit her columnist page.

Edited by Stefania Viscusi

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