Contact Center Solutions Featured Article

Verizon Hiring More Sales and Customer Service Reps

February 24, 2009

Even at time when a number of businesses are announcing layoffs, bankruptcies and a other cost cutting strategies, one company is spreading good news for those in the call center space.
 
Verizon,  which boasts a diverse workforce of nearly 224,000, has announced it is looking to hire 60 new customer service reps for its  Hamilton, New Jersey service center.
 
The new hires will be placed in fulltime positions and will handle a wide range of sales and customer support functions.
 
"We're looking for great people to help us grow and succeed," said Michelle Swittenberg, Verizon's (News - Alert) vice president of sales, mid-Atlantic region.
 
"With surging demand for Verizon FiOS (News - Alert) and our other leading products and services, these new team members will help us take our great customer service and sales support to an entirely new level."
 
Typical call center duties and requirements for the job include the need to handle requests from new and existing customers who are looking to order or change services or have other questions.
 
Applicants are also asked to be familiar with computers and willing to work days, evenings, weekends and holidays and have excellent customer-contact skills.
 
As well, the job includes sitting at a computer workstation using a headset.
 
"In addition, this is a great opportunity to work for a dynamic and evolving company that's been repeatedly lauded by Diversity Inc. and Working Mother magazines as a great place to work," said Swittenberg.
 
Just last week, the company announced  its intention to open a new customer service and support center in Livingston, New Jersey later this year.
 
The new center is planned to include 153,000 square feet of space leased at Eisenhower Corporate Campus, and will require the appointment of more than 950 employees in northern New Jersey.

Stefania Viscusi is an assignment editor for TMCnet, covering VoIP, CRM, call center and wireless technologies. To read more of Stefania’s articles, please visit her columnist page.

Edited by Stefania Viscusi

Article comments powered by Disqus

Related Contact Center Solutions Articles

Interactive Intelligence Celebrates 20th Anniversary

For most of the members of the Contact Center Solutions Community, it might be hard to remember a time when our community host Interactive Intelligence was not a significant player in the industry. However, as someone who has been around a bit longer, it seems like only yesterday that I started becoming intrigued with the activities of this company, which chose as its headquarters the unlikely location of Indianapolis, IN. [ Read More ]
12/19/2014

Spoken Communications to Power Avaya Hybrid Cloud Solution for Contact Centers

Avaya adds hybrid option for contact center transformation powered by Spoken Communications. [ Read More ]
12/19/2014

WebRTC Support on SIP PBX Highlights use for Omnichannel Interactions

2015 is going to highlight how and why WebRTC, SIP and Contact Centers are perfect together. [ Read More ]
12/19/2014

HHS Teams with Monster, Peer.org and Higi to Assist in Affordable Care Act Open Enrollment

The Health and Human Services Department (HHS)is using popular websites to spread word on open enrollment period. [ Read More ]
12/19/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!