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Avaya, a provider of business collaboration and communications solutions, joined the Open Visual Communications Consortium (OVCC), a non-profit organization of worldwide communications technology companies working together to enable video collaboration across any network, vendor platform and device.
As the economy continues to lag (along with consumer confidence), many companies are finding it more important than ever before to retain the customers they have. In a commoditized world, smart companies understand that the best way to differentiate themselves from competitors is by offering top-notch multichannel customer service.
In an effort to create next generation mobile customer service applications (apps), Contact Solutions, a provider of on-demand contact automation solutions and hosted interactive voice response (IVR) in North America, has deployed an enterprise mobile development platform - AnyPresence.
Users of GoldMine CRM will now be able to access telephony functions directly from within GoldMine. To provide this capability, Synety has announced integration of its on-demand business telephony application, CloudCall with GoldMine CRM, which will allow GoldMine users to use CloudCall by doing a regular upgrade of the CRM software.
Featured Success Story
Featured Product Demo
- NEW CaaS Quick Spin™: Interest in the cloud is growing rapidly, and companies have asked for a way to quickly trial Communications as a Service (CaaS) to help validate and move cloud migration projects forward. We are pleased to announce a new service that does just that. Welcome to Quick Spin. [trial]
- Seeing Strong Demand for its CaaS Offering [podcast]
- Interaction Process Automation Launches [podcast]
- Part 1: Home Agents: The Big Game Changer [white paper]
- Part 2: Leveraging Technology for Remote Agents
- Part 3: Next Generation Home Working
- Excelling at Mobile Customer Service [white paper]
- Transforming a Measurement Program into a Meaningful Program: 8 Great "Next Steps" [white paper]
- A Practical Guide to Making SMS a Valuable Media Channel for Business [practical guide]
- A Practical Guide to Automating Key Business Processes [practical guide]
- A Practical Guide to Migrating to VoIP - Planning and Design Considerations
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