Call recording has become a crucial component of customer service. Beyond compliance regulations, call recording enables the ability to review agent performance, pinpoint points of struggle and enhance the customer experience.
CallCabinet announced a new partnership with Call Journey to introduce conversation analytics to an already robust call recording solution.
“Call Journey is proud to be partners with CallCabinet, which is known industry-wide for their groundbreaking innovations. Working together, we will deliver a next-generation solution that marries the latest in Natural Language Processing and Artificial Intelligence into a contact center solution,” noted Paul Humphrey, CEO of Call Journey.
In pairing with Call Journey, the duo can deliver a compliant, secure and seamless call recording solution armed with conversation analytics technology. The SaaS contact center solution is available via subscription service.
The CallCabinet team will be on hand this week at Cisco Live! In San Diego, CA in booth 3414 to walk attendees through the paces of the future forward contact center solution.
Ron Romanchik, Chief Revenue Officer of CallCabinet, explained, “CallCabinet seeks partners that provide state-of-the-art technologies. Call Journey consistently exceeds expectations and provides top quality technology services that powerfully enhance our offerings. Together, we bring over 100 years of collective expertise to bear for our clients.”
The contact center is leveraging call recording to improve operations, the customer experience and ensure compliance.
What’s in your contact center?