International Data Corp. today named Artificial Solutions, CogniCor, Inbenta, Kore.ai, and Personetics as IDC Innovators in the conversational AI platforms market.
“Conversational AI platforms are used to build applications that answer questions, provide advice and/or recommendations using natural language processing and other dialog related technologies,” IDC said.
The research firm noted that adoption of consumer tools like Apple's Siri, Amazon's Alexa, and Google Assistant helped spark this movement. It added that conversational AI solutions can enhance or replace traditional customer service practices and resources such as human agents, IVRs, live chat, and mobile and web interfaces.
“These platforms facilitate the development of intelligent, advisory, conversational applications, including intelligent assistants,” IDC said. “The technology components of these platforms include text analytics, tagging, searching, machine learning, categorization, clustering, hypothesis generation, and question answering.”
Artificial Solutions offers a solution called Teneo. It allows business users and developers to quickly create natural language applications.
CogniCor technology allows people to create chatbots that can understand context and respond to complex queries. This solution was designed for IT helpdesk automation, lead generation automation, sales and underwriting automation, and
wealth management advice automation use cases.
Inbenta employs artificial intelligence and natural language processing to match user questions with intent. (Inbenta is the company involved in last month’s Ticketmaster data breach.)
Kore.ai offers a bot building tool, AI, NLP, and ML to turn human requests and system data into conversations. The company notes it offers robust security controls and an admin console as part of its solution.
Personetics offers cognitive chatbot solutions for the financial services industry. “Cognitive analysis, personalized decision-making and curation represent three areas where AI can support financial recommendations,” Personetics says.
Organizations that want to offer education and/or learn about the available tools, processes, and benefits – as well as the potential risks – of using AI, ML, and NLP for customer interactions are invited to participate in The Future of Work.
The Future of Work event will take place Jan. 30 through Feb. 1 at the Broward County Convention Center in Fort Lauderdale, Florida.
TMC is accepting session and speaker suggestions for The Future of Work through July 31. To submit your ideas, please visit this link.