As a business grows, a contact center becomes an essential tool for responding to the needs of its customers. Until very recently, the services contact centers provide were most likely outsourced because of the complexity of managing centers with legacy systems as well as the cost, time and resources associated with the operation. But cloud contact centers have completely revolutionized the industry by giving businesses more control, greater flexibility and productivity in a cost-efficient platform that empowers both customers and operators with better user experiences. The new Virtual Contact Center Editions and implementation packages from 8x8 will do even more to further the adoption of cloud contact centers by simplifying the process.
8x8, which calls itself the world's first communications cloud, has designed a platform to improve business performance for organizations no matter where they are by easily connecting employees, customers and applications. And the cloud environment in which it operates contributes greatly to the flexibility in communications the company provides.
8x8 Virtual Contact Center Editions offer organizations of any size a wide range of contact center capabilities to effectively manage the interaction between customers and agents as well as backend operations to improve center and agent performance. It provides analytics, workforce management and advanced unified communications and collaboration services integrated with outbound dialing for improving productivity and customer experience.
“Enterprises are turning to Contact Center as a Service for increased agility, flexibility, scalability and productivity. They want solutions that map to their specific requirements so they can speed up discovery, procurement and implementation. The new Virtual Contact Center Editions and implementation packages as they will make it easier for businesses to select the solution that best meets their needs and enhance the overall customer experience,” said Matt McGinnis, vice president of product marketing at 8x8.
The Editions are part of the 8x8 Virtual Contact Center, and businesses can select the option that best suits their organizations, whether it is voice only or one that is capable of addressing all of today's touch points with an omni-channel suite full of features and management solutions. And the best part is it lets customers choose the package from four new Virtual Contact Center Editions.
They are the Digital, Standard, Pro and Ultimate packages, with features that address everything from Web chat and email channels, to voice only or a complete omni-channel solution. One option even brings all the choices together. The service comes with new implementation packages designed to help organizations onboard the system quickly and efficiently with two options: 8x8 Elite Touch Implementation Services for Virtual Contact Center or Quick Start Implementation Services for the Standard Edition voice only deployments.
The 8x8 Virtual Contact Center Editions packages are now available in the U.S. and UK.