While the cloud contact center industry has seen significant growth, the absence of a cloud PBX counterpart to link external and internal communication has often been an issue. The recent 3CLogic and IntelaCloud’s single interconnected implementation is designed to bridge the gap.
3CLogic is a Maryland-based contact center software provider, while IntelaCloud specializes in cloud-based phone systems. Together they will now provide a complete solution that will not only take care of contact center needs but also those of back-office teams. In short, as noted, the combination offers customers a single a cloud-based solution to address all of their real-time communications and customer interaction needs. .
“Cloud contact center solutions have gained broad adoption, yet we regularly see firms hesitate to upgrade one aspect of their business at the expense of leaving the other behind and this partnership closes that gap,” stated Raj Sharma, CEO at 3CLogic.
The partnership, which will deliver an end-to-end PBX and contact center solution, is especially significant for those companies that are toying with the idea of migrating to the cloud, want to keep their current internal business processes intact but don’t want to be saddled with two separate and disparate voice systems.
Customer demands have evolved over the years and with a growing emphasis on flexibility, scalability and cost efficiency, the cloud is being seen as a ‘panacea’ to the many challenges rearing their heads in contact centers. At the same time a hosted PBX service is far more affordable than a new on-premise phone system, and it offers better migration, support and reliability.
The combined offering will now give small and large businesses a single integrated solution for all voice-related needs and provide seamless integration between corporate back-office and contact center operations.
“IntelaCloud has had tremendous success in the voice world but is finding more and more customers are asking for contact center solutions. We are extremely excited about providing a cloud hosted PBX solution with 3Clogic,” stated Tim Hewitt CEO at IntelaCloud.
As more and more businesses turn to the cloud for all their voice needs, the partnership is expected to be mutually beneficial for all, according to Hewitt.